Microsoft Word, Office, Excel
Jennifer King
Social Work/Human Services
State College,PA
Summary
Skilled Counselor with strong background helping disabled clients, adolescents, and children overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Intake Assessment Counselor/Crisis Line Worker
The Meadows Psychiatric Center
Centre Hall, PA
10.2008 - 01.2011
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Completed admissions for inpatient hospitalization.
- Shift leader maintaining leadership in the office.
- Provide de-escalation techniques to enable consumers to help regain control of themselves in difficult situations.
- Trained new staff on completing billing logs, admissions, methods of data entry, assessments, & daily tracking systems.
Marketing Representative
Active Marketing
Williamsport, PA
08.2008 - 09.2008
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Conducted market research and analysis to identify consumer trends and preferences.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
Therapeutic Staff Support
Lycoming Therapeutic
Williamsport, PA
09.2007 - 07.2008
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Worked with children with mental health diagnosis.
- Provided children with redirection and support at school, home, and in the community.
Program Specialist/Habilitation Manager
Hope Enerprise, Inc
Williamsport, PA
05.1998 - 06.2007
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Determined customer needs and developed program initiatives according to preferences.
- Monitored employee work and developed improvement plans.
- Completed ISP's, advocating for the clients by communicating with Doctors and community agencies.
- Provide staff with up-to-date training on new medication procedures, adaptive equipment, and state and agency policies and procedures.
Case Manager Intern
Lock Haven University/Pregnant And Parenting Teens
Lock Haven, PA
08.1999 - 05.2000
- Assisted in conducting needs assessments to identify key areas of service needs.
- Assisted in developing grant proposals to support social service initiatives.
- Developed and maintained accurate records of programs and services.
- Facilitated communication between clients and other service providers.
- Monitored and evaluated impact of social services on community.
- Coordinated with local government to provide resources to clients.
Education
Bachelor of Science - Social Work/Psychology
Lock Haven University of Pennsylvania
Lock Haven, PA 08.1994 - 05.2000
No Degree - Mental Health Counseling
Capella University
Minneapolis, MN 05.2001 -
Skills
Case management proficiency
Intervention planning
Communications theory
Dual diagnoses expert
Mental health support
Learning disability awareness
Psychotropic medications knowledge
Crisis Response
Expertise in crisis intervention techniques
Personality Assessment Inventory (PAI)
Skilled in intake interviewing
Daily living activities educator
Needs assessment
Trained in indicators of child abuse
Additional Information
Strong Leadership Skills, Team building skills, Communication Skills
Software
Strong leadership and management skills, team building skills, organizational & communication skills
Completed training:
Staff recruitment and retention; Management Skills; Preventing Client Abuse; Client Sensitivity Training; Delegate Training; Mobile Assessment; Screening for SI/HI risk factors, triggers, and treatment; Nonviolent Crisis Intervention and De-Escalation Training
Timeline
Intake Assessment Counselor/Crisis Line Worker
The Meadows Psychiatric Center
10.2008 - 01.2011
Marketing Representative
Active Marketing
08.2008 - 09.2008
Therapeutic Staff Support
Lycoming Therapeutic
09.2007 - 07.2008
No Degree - Mental Health Counseling
Capella University
05.2001 -
Case Manager Intern
Lock Haven University/Pregnant And Parenting Teens
08.1999 - 05.2000
Program Specialist/Habilitation Manager
Hope Enerprise, Inc
05.1998 - 06.2007
Bachelor of Science - Social Work/Psychology
Lock Haven University of Pennsylvania
08.1994 - 05.2000