Charmaine Chavez
Monroe,WA
Summary
Solutions-oriented Mental Health Counselor successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offering 10-year background implementing effective treatment plans and providing exceptional care for children, adolescents and adults suffering from mental and emotional health illnesses. Expertise in crisis intervention and treatment analysis and planning. Collaborative and team-oriented professional quickly establishes trust and rapport with patients. Supervised 6 Clinicians daily, and offered support, care, and guidance in many areas.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager / Crisis Line Counselor
Volunteers Of America
06.2020 - 03.2023
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Devised and enhanced treatment strategies to promote continued progress.
- Maintained client records to document assessment, and progress.
- Collaborated with mental health professionals (Designated crisis responders in particular) to coordinate comprehensive care for clients.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cross-trained existing employees to maximize team agility and performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maximized performance by monitoring daily activities, supervising, and mentoring team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Cashier
WalMart
11.2019 - 06.2020
- Interim work while waiting for my professional license - but a great time was had!
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Counselor
Real Solutions Counseling
11.2018 - 09.2019
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Organized clinical interventions and treatment plans for patients.
- Guided clients in developing skills and strategies for dealing with problems.
- Conducted evaluations to help patients develop measurable treatment goals.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Adapted counseling techniques to best suit individual needs of each client.
- Maintained confidentiality of records relating to clients' treatment.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Collaborated with owner in creating a school based therapist, on site, for elementary school children and their parents.
Education
Master of Arts - Mental Health Counseling
Idaho State University
Meridian, ID05.2012
Bachelor of Science - Sociology
Westminster College
Salt Lake City, Utah05.2005
Skills
- Clinical Documentation Mastery
- Team Support
- Case Management Proficiency
- Positive Reinforcement Strategies
- Team Management
- Suicide Risk Assessments
Certification
- Licensed Mental Health Counselor in the state of Washington.
Timeline
Shift Manager / Crisis Line Counselor
Volunteers Of America
06.2020 - 03.2023
Cashier
WalMart
11.2019 - 06.2020
Counselor
Real Solutions Counseling
11.2018 - 09.2019
Master of Arts - Mental Health Counseling
Idaho State University
Bachelor of Science - Sociology
Westminster College
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