Sarah Miller
Delta
Summary
Compassionate crisis counselor with strong skills in active listening, emotional support, and team collaboration. Proven ability to provide timely assistance and navigate complex situations to ensure client well-being.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Crisis Counselor Volunteer
Crisis Text Line
Delta
01.2024 - Current
- Provided emotional support to individuals in crisis through text-based communication.
- Assessed client needs and identified appropriate resources for assistance.
- Utilized active listening skills to de-escalate tense situations effectively.
- Responded promptly to incoming messages, ensuring timely support for clients in need.
- Maintained confidentiality and adhered to ethical guidelines during interactions.
- Collaborated with team members to enhance response strategies and service delivery.
- Engaged in ongoing training to improve crisis intervention skills and techniques.
- Documented interactions accurately in the crisis management system for future reference.
House Cleaner
Self Employed Services
Toledo
01.2021 - 09.2025
- Performed detailed cleaning of residential homes to ensure a hygienic environment. following specific and detailed protocols and requests.
- Cleaned residential spaces using appropriate tools and cleaning products.
- Systematically organized and cleaned various rooms to maintain order and hygiene. and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Developed customized cleaning plans based on client preferences and needs.
- Managed time effectively to complete multiple cleaning tasks daily.
- Conducted thorough inspections of cleaned areas for quality assurance.
- Provided exceptional customer service to ensure client satisfaction.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Maintained records of services rendered and client feedback regularly.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
Phlebotomist
ProMedica
Swanton
08.2024 - 08.2025
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected blood samples following strict safety protocols and procedures.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and labeled specimens for laboratory analysis and testing.
- Maintained accurate patient records and documentation using electronic systems.
- Assisted patients with pre- and post-procedure instructions for comfort and safety.
- Collaborated with healthcare teams to ensure proper patient care during procedures.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Ensured cleanliness of workspaces, adhering to infection control standards at all times.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
Education
Certificate - EMT/Firefighter
Four County Career Center
Archbold, OH05-2026
Certificate - Mathematics
Hillsdale Community College
Hillsdale, MI04-2025
Certificate - Chemistry
Hillsdale Community College
Hillsdale, MI04-2025
Certificate - Phlebotomy
Terra State Commuity College
Fremont, OH05-2024
Certificate - Mental Health
Harvard University
Cambridge, MA01-2024
Certificate - Human Anatomy
Harvard University
Cambridge, MA01-2024
Skills
- Crisis intervention
- Crisis management strategies
- Crisis intervention strategies
- Crisis communication
- Crisis resource navigation
- Crisis resource connection
- Crisis advocacy
- Crisis peer engagement
- Crisis addiction support
- Crisis risk assessment
- Crisis intervention support
- Crisis emotional support
- Crisis de-escalation
- De-escalation techniques
- Crisis sensitivity training
- Emergency response coordination
- Trauma-informed care
- Mental health awareness
- Vulnerable population support
- Inclusive support practices
- Empowerment strategies
- Burnout prevention strategies
- Client communication
- Team collaboration
- Patient documentation
- Resource navigation
- Data privacy compliance
- Gender identity sensitivity
- Child protection advocacy
- Non-judgmental attitude
- Active listening
- Emotional support
- Time management
- Empathy display
- Disability resource support
- Crisis intervention strategies
- Disability resource support
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Firefighting
- EMT
- Mathematics
- Chemistry
- Phlebotomy
- Mental Health
- Human Anatomy
- Integrative Health
Timeline
Phlebotomist
ProMedica
08.2024 - 08.2025
Crisis Counselor Volunteer
Crisis Text Line
01.2024 - Current
House Cleaner
Self Employed Services
01.2021 - 09.2025
Certificate - EMT/Firefighter
Four County Career Center
Certificate - Mathematics
Hillsdale Community College
Certificate - Chemistry
Hillsdale Community College
Certificate - Phlebotomy
Terra State Commuity College
Certificate - Mental Health
Harvard University
Certificate - Human Anatomy
Harvard University