Arthur Garcia
Corpus Christi,TX
Summary
Encouraging Supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Operator/Supervisor/Project coordinator/Dispatcher/Measurment Assurance supervisor
Flint Hills Resources LLC
08.1999 - 09.2019
- Completed daily well checks, including measuring tanks, checking flowlines and recording pressures
- Monitored process indicators, instruments, gauges and meters to identify problems and reported findings
- Collected product samples to conduct tests
- Maintained industry knowledge through continuing education, training and monitoring of industry publications
- Utilized and calibrated gauges to maintain accuracy of assessments
- Maintained team safety with through diligent observation and timely action on concerns
- Operated automated measuring machines to check part specifications
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Created agenda, materials and communications for team meetings
- Performed site evaluations, customer surveys and team audits as part of quality assurance program
- Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels
- Motivated and supported field workers completing work to increase work quality and efficiency
- Managed team member schedules and individual assignments for work crew
- Analyzed job sites daily to mitigate risks for workers and visitors, Coordinated schedules and day-to-day activities of crew to satisfy project needs
- Responded to oil spills to verify clean up was done correctly and notified any agencies or producers
- Developed ways to control and reduce environmental impacts and presented ideas to management
- Assisted in training new operators on equipment operation and safety procedures to establish skilled and knowledgeable workforce
- Recorded output quantities, downtime and product quality to track and evaluate production performance
- Adhered to safety protocols and procedures to promote safe working environment and prevent accidents or injuries
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
- Fielded customer complaints and comments and rectified issues.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Planned loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Vetted 3rd party trucking company and went over expectations.
- Conducted quarterly meetings with 3rd party carriers.
Education
Associate of Science - Process Technology
Victoria College
05.1999
Certificate of Petroleum Measurement: Measurement -
University of Texas
08.1997
High School Diploma -
Goliad High School
Goliad, TX05.1989
Military Warfare
US Air Force
San Antonio, TX06.1992
Skills
- Strong communication skills Organized
- Excellent multi-tasker
- Proficient In MS Office
- Coaching and Mentoring
- Managing Employee Relations
- Team Leadership
- Customer Relationship Management
- Project Management
Timeline
Operator/Supervisor/Project coordinator/Dispatcher/Measurment Assurance supervisor
Flint Hills Resources LLC
08.1999 - 09.2019
Associate of Science - Process Technology
Victoria College
Certificate of Petroleum Measurement: Measurement -
University of Texas
High School Diploma -
Goliad High School
Military Warfare
US Air Force