Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arthur Haanyanga

Altamonte

Summary

Self-motivated, solution oriented IT Professional with an extensive experience and academic training in data analysis and web applications development to meet evolving business needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Identity and Access Management Engineer

AdventHealth
10.2021 - Current
  • Develop, implement solutions and maintain identity access management solutions and system.
  • Build, test and deploy scalable, highly available and modular forms in serviceNow.
  • Troubleshoot, identity and resolve technical identity and management related issues.
  • Document and develop engineering procedures and processes.
  • Coded Scripts using Javascript that are used for backend workflows and access provisioning.
  • Developed technical solutions required to accommodate specific user-facing assets
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Conducted research to identify and evaluate new technologies and concepts.
  • Developed high-quality engineering designs and plans to meet industry standards.

IT Support Technician

AdventHealth
03.2021 - 10.2021
  • Provided technical support to internal users.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Identified software and hardware solutions.
  • Troubleshooting technical issues.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Help Desk Analyst

Adventist Health System
03.2019 - 03.2021
  • Provided basic troubleshooting support for clinical applications used by physicians,Nurses and non clinical applications.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Provided basic end-user troubleshooting and desktop support on Windows systems.
  • Managed critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Technical Support Representative

Dell
03.2018 - 03.2019
  • Built and provided basic end-user troubleshooting and desktop support on Dell systems.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Maintained and updated customer software and firmware.
  • Created documentation that empowered and enabled user community.

Junior Data Analyst

MTN Zambia
12.2012 - 12.2017
  • Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.
  • Developed database objects, including tables, views and materialized views using SQL.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

Education

Continuing education in Computer Programming

University of Central Florida
Orlando, FL
2017

Bachelor of Science - Information System Technology - Cyber Security

Seminole State College of Florida
Sanford, FL
04.2023

Master of Science - Cyber Security And Information Assurance

Western Governors University
Salt Lake City, UT
08.2023

Copperbelt

Skills

  • Data management
  • Website optimization
  • Ability to explain technical information clearly
  • Active Directory
  • Application support
  • Logging support tickets
  • Technical Support
  • Hardware and Software Monitoring
  • Risk Mitigation

Certification

ITIL Foundation

Comptia A+

Comptia Network +

Comptia Security +

Certified Ethical Hacker (CEH)

Timeline

Identity and Access Management Engineer

AdventHealth
10.2021 - Current

IT Support Technician

AdventHealth
03.2021 - 10.2021

Help Desk Analyst

Adventist Health System
03.2019 - 03.2021

Technical Support Representative

Dell
03.2018 - 03.2019

Junior Data Analyst

MTN Zambia
12.2012 - 12.2017

Continuing education in Computer Programming

University of Central Florida

Bachelor of Science - Information System Technology - Cyber Security

Seminole State College of Florida

Master of Science - Cyber Security And Information Assurance

Western Governors University

Copperbelt

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Arthur Haanyanga