Arthur Jones
Manlius,NY
Summary
Dynamic wellness spa owner with a background as an NFL player, skilled in spa management and relationship building. Successfully launched referral programs that boosted client retention and satisfaction. Proven ability to lead teams, manage budgets, and enhance customer relations, ensuring exceptional service and operational excellence.
Professional with strong background in spa management and operations. Expertise in creating exceptional client experiences, optimizing business performance, and driving revenue growth. Proven ability to lead teams effectively, adapt to changing needs, and maintain high standards. Skilled in team collaboration, customer service, and strategic planning. Dependable and results-focused, ensuring spa consistently meets and exceeds expectations.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
16
16
years of professional experience
Work History
Dump Truck Owner
Big Dumps LLC
07.2025 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Wellness Spa Owner
Myself
01.2018 - 12.2025
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Developed a loyal clientele through consistent high-quality services and attentive care.
- Led regular team meetings to discuss goals, challenges, and successes, promoting open communication among staff members.
- Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
- Launched successful referral programs that encouraged satisfied clients to recommend the spa to friends and family members, driving additional business growth.
NFL Player
The National Football League
01.2010 - 04.2014
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Managed full-time sports career while simultaneously finishing undergraduate studies.
- Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
- Achieved success in regional tournaments through rigorous practice sessions and continuous skill development.
- Mentored younger players, offering guidance on technique, strategy, and sportsmanship principles.
Education
Associate of Science - Communications
Syracuse University
Syracuse, NY05-2009
High School Diploma -
Union Endicott High School
Endicott, NY06-2005
Skills
- Spa Management
- Upselling services
- Health and safety regulations
- Employee training
- Appointment scheduling
- Staff management
- Budget planning
- Spa operations
- Small business operations
- Facility maintenance
- Relationship building
- Customer relations
- Staff hiring
- Business launch
- Team oversight
- Partnership development
- Marketing
- Cost reduction
Timeline
Dump Truck Owner
Big Dumps LLC
07.2025 - Current
Wellness Spa Owner
Myself
01.2018 - 12.2025
NFL Player
The National Football League
01.2010 - 04.2014
Associate of Science - Communications
Syracuse University
High School Diploma -
Union Endicott High School
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