Caitlin DeLury
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Owner/LMT
Feel Better Massage
Raleigh, North Carolina
01.2021 - 07.2025
- Managed daily operations, elevating client satisfaction and service efficiency.
- Developed client relationships to enhance service satisfaction.
- Oversaw website scheduling and maintenance, improving online booking for clients.
- Maintained cleanliness and organization of treatment rooms.
- Handled financial transactions and daily bookkeeping tasks.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created targeted Email campaigns, boosting client retention and service awareness.
- Introduced loyalty program, driving repeat business.
- Launched mobile massage appointments to enhance service offerings and client convenience.
Franchisee/Manager/Lead MT
Step Above Massage
Raleigh, North Carolina
02.2021 - 12.2024
- Oversaw daily operations, maintaining efficiency and quality standards.
- Cultivated strong client relationships to boost retention and satisfaction.
- Coordinated hiring, development, and oversight of 1099 contractors.
- Facilitated promotion and sale of packages and memberships, strengthening client retention.
- Proficient in both Square and Stripe POS systems to manage transactions, process payments, and track sales.
- preformed cleaning, repairs, and laundry duties to maintain a professional environment.
Massage Therapist
Lorena Luca Med Spa
Raleigh, North Carolina
02.2020 - 03.2021
- Performed various massage techniques including deep tissue, Swedish, and hot stone to promote relaxation and alleviate muscle tension.
- Conducted thorough client consultations to determine specific needs.
- Demonstrated exceptional customer service skills, fostering a welcoming spa environment.
- Maintained clean and organized work environment.
- Worked with oils and treatment aids to improve massage experiences.
Massage Therapist
Massage Envy
Raleigh, North Carolina
05.2013 - 03.2021
- Provided therapeutic massages using various techniques to relieve muscle tension.
- Educated clients on self-care practices to enhance treatment effects.
- Developed personalized treatment plans based on client assessments and preferences.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Managed inventory of supplies, including oils, lotions, and linens, to ensure availability for all treatments.
Education
Massage Therapy - Massage Therapy
American And European Massage Clinic
Raleigh, NC01-2017
Esthetics - Esthetics
Miller Motte Technical College
Cary, NC01-2013
Bachelor of Arts - Art-Design
University of North Carolina At Greensboro
Greensboro, NC01-2009
Skills
- Spa Management
- Online booking systems
- Email marketing campaigns
- Mobile massage
- Couples massage
- Hot stone massage
- Cold stone facials
- Cupping
- Gua Sha
- TMJ massage techniques
- CBD massage
- Himalayan Salt Stone
- Lymphatic drainage
- Reflexology
- Spa treatment knowledge
- Deep tissue massage
- Aromatherapy
- Swedish massage
Timeline
Franchisee/Manager/Lead MT
Step Above Massage
02.2021 - 12.2024
Owner/LMT
Feel Better Massage
01.2021 - 07.2025
Massage Therapist
Lorena Luca Med Spa
02.2020 - 03.2021
Massage Therapist
Massage Envy
05.2013 - 03.2021
Massage Therapy - Massage Therapy
American And European Massage Clinic
Esthetics - Esthetics
Miller Motte Technical College
Bachelor of Arts - Art-Design
University of North Carolina At Greensboro
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