Miranda Howdeshell
Elmo,MT
Summary
Highly motivated professional with 15 years of experience in the restaurant industry, and 13 years of experience in the massage industry. Hardworking, with customer service, multitasking, and leadership skills. The wide range of experience has resulted in a well rounded employee with various types of experience in both fields.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/LMT
The Wellness Connection
Bigfork, MT
04.2023 - Current
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Created marketing campaigns to attract new customers.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Managed appointments through scheduling software systems with accurate records of services rendered.
Licensed Massage Therapist
Evergreen Massage and Wellness
Evergreen, CO
01.2022 - 03.2023
- Performed quality, therapeutic bodywork to meet clients' needs.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Managed appointments through scheduling software systems with accurate records of services rendered.
Hostess/Server
Root Down-Denver International Airport
Denver, CO
01.2020 - 01.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Processed payments from customers using cash registers or POS systems.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Provided exceptional service to high volume of daily customers.
Server
Blue Martini
Naples, FL
10.2018 - 01.2020
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided food, beverage and table service to guests during events.
- Drove sales per ticket through excellent menu knowledge, customer relations skills and upselling techniques.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Cocktail Server
Seminole Casino-Immokalee
Immokalee, FL
10.2015 - 10.2018
- Provided exceptional service to high volume of daily customers.
- Performed side work duties such as stocking supplies and cleaning the bar area.
- Assisted with special events such as cocktail parties, corporate meetings and private functions.
- Maintained accurate cash handling practices while efficiently serving customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Massage Therapy/Esthetics - Massage Therapy/Esthetics
Aveda Institute
Davie, FL01-2010
High School Diploma -
South Lyon High School
South Lyon, MI05-2008
Skills
- Business Management
- Marketing Tactics
- Hiring and Staffing
- Staff Management
- Point of Sale (POS) System Operations
- High-Volume Dining
- Special Dietary Requirements
- Order Accuracy
- Menu Knowledge
- Effective Customer Upselling
Certification
- Massage Therapy License-2010
- Esthetics License-2010
Affiliations
- Involved in the local community.
Accomplishments
- Graduated with honors.
Languages
English
Professional
References
References available upon request.
Timeline
Owner/LMT
The Wellness Connection
04.2023 - Current
Licensed Massage Therapist
Evergreen Massage and Wellness
01.2022 - 03.2023
Hostess/Server
Root Down-Denver International Airport
01.2020 - 01.2022
Server
Blue Martini
10.2018 - 01.2020
Cocktail Server
Seminole Casino-Immokalee
10.2015 - 10.2018
Massage Therapy/Esthetics - Massage Therapy/Esthetics
Aveda Institute
High School Diploma -
South Lyon High School
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