Arthur Lee Coleman Jr
Mount Holly,NJ
Summary
Dynamic and results-driven General Manager with over a decade of experience in cannabis and hospitality operations. Proven track record of developing high-performing teams, optimizing inventory and compliance processes, and delivering exceptional customer experiences. Demonstrated ability to grow revenue by 25% within four months through strategic planning, staff development, and targeted product knowledge training. Adept in regulatory compliance, inventory systems, and cultivating a workplace culture that balances performance with purpose. Seeking to leverage leadership expertise and operational insight to drive sustainable growth and innovation. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
13
13
years of professional experience
Work History
Operations Manager
NJ Pure Dispensary
Edgewater Park, NJ
03.2024 - Current
- Lead daily operations, ensuring full compliance with New Jersey CRC guidelines and recreational cannabis regulations.
- Oversee inventory management, utilizing METRC-certified tracking systems and POS platforms (Dutchie, Blaze).
- Manage vendor relations, product sourcing, and cost negotiation to maintain optimal stock levels.
- Supervise and train staff on customer service, compliance, and product knowledge.
- Conduct compliance audits and ensure documentation for sales, movement, and security protocols is accurate.
- Monitor sales trends, analyze customer feedback, and implement improvements to enhance satisfaction.
- Handle payroll, scheduling, budgeting, and cost-effective operational procedures.
- Collaborate with regulatory agencies to maintain ongoing compliance.
- Spearhead internal SOP (Standard Operating Procedures) development to create consistency across all departments.
- Address customer issues and escalations with a solution-oriented approach, resulting in improved client retention.
- Lead hiring efforts, onboarding, and disciplinary procedures in alignment with HR best practices.
- Streamlined supply chain workflows, reducing procurement delays by 30%.
- Led the implementation of new security protocols and employee training programs.
- Introduced team performance tracking and KPIs, leading to a measurable boost in staff accountability and productivity.
- Opened and launched the dispensary, establishing operational workflows, hiring the initial team, and setting the foundation for long-term compliance and success.
Budtender
Curaleaf
Edgewater Park, NJ
03.2021 - 03.2024
- Educated customers on cannabis products, emphasizing THC/CBD benefits and dosage understanding.
- Maintained inventory levels, introduced new products, and updated web listings.
- Ensured full regulatory compliance and implemented theft prevention protocols.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
Lead Management
Curaleaf
Edgewater Park, NJ
05.2022 - 03.2024
- Executed staff training initiatives, boosting upsell conversion rates by 25% in four months.
- Oversaw cash handling procedures, ensuring accuracy in daily reconciliations.
- Cultivated a customer-first culture prioritizing education and satisfaction.
- Facilitated transition from medical-only to recreational sales, aligning operations with CRC guidelines.
- Adapted existing materials based on changing business needs or objectives.
Event Ambassador / Bartender
Top Golf
Mount Laurel, NJ
08.2018 - 06.2022
- Promoted large- and small-scale events via targeted campaigns and partnerships.
- Delivered customized beverage service to guests, adapting to unique requests.
- Supported client meetings and strategy development for event execution.
- Organized raffles or giveaways at specific events as directed by management.
Bartender
Miller's Ale House Bar & Grill
Mount Laurel, NJ
03.2012 - 09.2018
- Maintained bar stock and cleanliness, delivering fast and friendly service.
- Boosted sales by recommending featured beverages and promotions.
- Demonstrated deep product knowledge to elevate the guest experience.
- Researched industry trends and best practices in corporate learning and development.
Education
Associate of Applied Science - Public Relations
Rutgers University
New Brunswick, NJSkills
- Cannabis Compliance (CRC, METRC)
- THC & CBD Product Knowledge
- Inventory & POS Systems (Dutchie, Blaze)
- Leadership Development & Training
- Event Planning & Hospitality Service
- Budgeting & Payroll Administration
- Strategic Planning & Sales Analysis
- Public Speaking & Customer Education
- Social Media Engagement & Development
- Inventory management
- Vendor relations
- Regulatory compliance
- Staff retention
- Employee training
- Performance tracking
Volunteering And Leadership
LBI Beach Clean, Volunteer, Long Beach Island, NJ, 07/01/08, 12/01/23, Led and participated in community beach cleanup initiatives., Educated the public on the environmental impact of litter., Recorded and submitted waste data to support awareness campaigns.
Timeline
Operations Manager
NJ Pure Dispensary
03.2024 - Current
Lead Management
Curaleaf
05.2022 - 03.2024
Budtender
Curaleaf
03.2021 - 03.2024
Event Ambassador / Bartender
Top Golf
08.2018 - 06.2022
Bartender
Miller's Ale House Bar & Grill
03.2012 - 09.2018
Associate of Applied Science - Public Relations
Rutgers University
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