ARTHUR LLANOS
San Diego,CA
Summary
Administrative and operations professional supporting high-volume business activity through accurate data entry, scheduling, records management, and customer service. Coordinates documentation, employee information, and daily workflow using Microsoft Office, Excel, and computer-based systems while maintaining organized, reliable records.
Overview
23
23
years of professional experience
Work History
SENIOR ASSISTANT MANAGER
Smart & Final Extra
San Diego, CA
06.2003 - Current
- Coordinated administrative, clerical, operational, and customer-service support for approximately 100 employees in a high-volume business environment.
- Perform data entry and maintain accurate information using Microsoft Excel, Microsoft Office, and company computer system.
- Answer telephone and in-person inquiries, provide information to customers, employees, vendors, and members of the public, and direct questions to the appropriate resource.
- Prepare and maintain employee schedules, staffing information, and operational documentation.
- Reviewed timekeeping and payroll information for accuracy, communicating discrepancies to ensure compliance and timely resolution.
- Process and maintain invoices, purchase orders, receiving documentation, and other business paperwork as part of store operations.
- Assist with cash reconciliation and bookkeeping-related functions, including reviewing transaction information and identifying discrepancies for correction.
- Prepare and maintain daily, weekly, and operational reports using computer systems and Microsoft Excel.
- Maintain and organize employee records and personnel-related documentation in accordance with company procedures.
- Organized hiring events to attract potential candidates and streamline recruitment efforts. and job fairs, facilitating recruitment documentation and administrative follow-up to enhance staffing efficiency.
- Provide information regarding company procedures, services, schedules, and operations for employees, customers, vendors, and business partners.
- Communicate operational information to management and employees and maintain documentation necessary to support workflow and company standards.
- Identify administrative and operational problems, gather relevant information, communicate issues to appropriate personnel, and follow through to resolution.
- Use discretion and professionalism when handling employee, customer, financial, and business information.
- Support approximately 100 employees through daily coordination, communication, scheduling, documentation, and operational activities.
- Contributed to approximately 10% business sales growth through community outreach and local-business relationship development.
- Contributed to Store of the Year recognition through operational excellence, customer service, employee development, and business performance.
SETTER / CLOSER
Limelight Media LLC
San Diego, CA
10.2025 - Current
- Entered and maintained customer information in GoHighLevel CRM, ensuring data accuracy and accessibility.
- Prepared and organized customer documentation, communication records, and follow-up information to support effective customer interactions.
- Collected and recorded customer information, relaying relevant details to internal teams to facilitate informed decision-making.
- Respond to customer inquiries by telephone and other communication channels.
- Maintain organized electronic customer records and follow-up activities.
- Coordinate customer onboarding information and administrative follow-up.
- Use computer-based systems to retrieve, update, and communicate customer information.
- Resolve customer questions and concerns while maintaining accurate documentation.
Education
Some College (No Degree) - Business Communication
Cerrritos College
Los Angeles, CAAssociate of Arts -
San Joaquin Delta College
Stockton, CASkills
- Data Management
- Microsoft Excel
- Microsoft Office Suite
- Clerical & Administrative Support
- Scheduling & Timekeeping
- Invoicing & Purchase Orders
- Report Preparation
- Electronic Documentation
- Document creation
- Customer Relationship Management
- Customer Engagement
- Written & Verbal Communication
- Problem Solving & Organization
- Business Communication
- Computer-Based Information Systems
- Personnel documentation
ADDITIONAL QUALIFICATIONS
- 22+ years of professional experience
- Extensive customer and public-facing experience
- Administrative and clerical support experience
- Strong organizational and record-management skills
- Strong written and verbal communication
- Experienced handling confidential and business information
- Experienced working with employees, customers, vendors, and members of the public
Timeline
SETTER / CLOSER
Limelight Media LLC
10.2025 - Current
SENIOR ASSISTANT MANAGER
Smart & Final Extra
06.2003 - Current
Some College (No Degree) - Business Communication
Cerrritos College
Associate of Arts -
San Joaquin Delta College