Summary
Overview
Work History
Education
Skills
Websites
Certification
Football, Running, Driving, Traveling all over the world, Cyber Security
Timeline
Generic
Arthur Musoke

Arthur Musoke

Boston,MA

Summary

As a highly skilled Systems Network Administrator, I bring a wealth of experience and expertise to the world of IT infrastructure management. With a solid background in Microsoft Windows systems administration, network administration, and systems engineering, I have consistently demonstrated my ability to ensure the smooth operation of complex IT environments. My extensive qualifications, including certifications in A+, N+, MCP, MCSA, MCSE, and Security+, underline my commitment to excellence in this field.

My core competencies encompass a wide array of technical proficiencies, ranging from Cloud Security (Azure, AWS) to server management, Active Directory, TCP/IP, Exchange Server, ISA Server, and advanced operating systems. I am well-versed in network protocols and security practices, ensuring that data and systems are safeguarded from potential threats. My expertise extends to specialized tools such as Fortinet Security Suite, NetFlow, Wireshark, Bro, WAF (Web Application Firewall), Carbon Black, RASP (Runtime Application Self-Protection), Sandbox, Splunk, and Data Center Backup & Recovery.

With a Master Certificate in PC & Networking Design with Security and a comprehensive educational background, I have honed my skills to handle diverse challenges in the realm of IT administration. My goal is to leverage this knowledge and experience in a new, challenging role where I can contribute to the success of an organization, fortifying its IT infrastructure and ensuring the highest standards of network security. I am confident that my dedication and proficiency make me an ideal candidate to support and enhance your IT environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Windows Architect

Alkermes, Inc
11.2019 - 05.2022
  • Performed Windows 10 v1803 Imaging daily
  • Provided primary day-to-day support for network security infrastructure interactions
  • Validated with the user, the new PC is operating as expected with all apps and data after migration
  • Asset Management tracking of new and old PC serial numbers
  • Performed App testing for all Alkermes sites foreign and Domestic
  • Symantec Endpoint testing, troubleshooting, and qualifying with Offshore Admin
  • Assisted with the creation, modification, linking, and testing of GPO's to new and existing containers
  • Analyzed the existing GPOs in the client environment
  • Heavily participated in Application testing and qualification
  • PowerShell script automation for industrial data back-ups
  • Worked with offshore teams to resolve Image, application, and machine issues for all 4‐sites
  • Worked with clients to ensure reliable, secure communication Direct Access between sites
  • Installed Windows 10 ADK v1803, WinPE Addon for Windows ADK 10 v1803, and System Center Configuration Manager
  • Created the MDT Build Lab Deployment Share
  • Imported the Windows 10 v1803 operating system
  • Added applications
  • Created the MDT Task Sequence
  • Configured the deployment share
  • Created Windows Reference Images
  • PC Refresh minimum 8‐11 per day
  • Imaging PCs, scheduling users, transferring data, delivering PC to end user and recovering old PC
  • Validated with the user new PC is operating as expected with all apps and data after migration
  • Asset Management tracking of new and old PC serial numbers
  • Participated in shipping and tracking of returned PC equipment
  • PC hardware/software troubleshooting skills
  • Tracked return PCs and performed HDD wipes
  • Back‐end assistance
  • PC hardware/software troubleshooting skills
  • Liaised with vendors for warranty replacement of computers and/or parts
  • Strong skills in common office productivity applications (MS Office, Adobe, etc.)
  • Microsoft Office 365, One Drive, Windows 7, 10
  • Service Now - Ticketing System/Asset Management
  • SCCM image/software deployment
  • Itemized and queried all system models in the Alkermes environment
  • Windows 10 v1803 Image testing and compatibility with existing apps
  • Performed App testing for all Alkermes sites
  • Troubleshot BSODs in all Alkermes sites successfully
  • Worked with vendors such as MS, Cisco, Lenovo, Symantec Endpoint
  • Patched Cat 7 cables for the new 900 office building successfully for 3 months
  • Participated with various teams to Successfully migrate client profiles and data from WIN 7 to WIN 10 v1803
  • MBAM creation, setup, troubleshooting, and qualifying
  • Installed MDT and Configure PXE on Windows Server 2012 R2
  • Configuration, Imaging, troubleshooting & qualifying of Lenovo Lab machines
  • Excellent debugging, reverse engineering, and troubleshooting skills
  • Symantec Endpoint testing, troubleshooting, and qualifying with Offshore Admin
  • Assisted EUC in getting acclimated with WINDOWS 10 v1803 Imaging and troubleshooting when asked.

Executive Systems Analyst

PFIZER
03.2018 - 11.2019
  • OS Install/reimage via multiple tools over the Network
  • Account Lockout troubleshooting, Local Admin access in Active Directory
  • Troubleshoot the machine that is out of domain, adding back to the domain
  • Windows 10 troubleshooting
  • Windows 10 upgrade
  • OS Install/reimage via multiple tools over the Network
  • Network Printer Troubleshooting
  • Application deployment using SCCM
  • Hardware troubleshooting (Laptop and Workstation)
  • Configuring WIFI in the customer network for user machine
  • Installing software/Application over the network
  • VIP support
  • Excellent customer handling skills
  • White Glove service for Executives
  • Working on the ticketing tool (ServiceNow)
  • Remote troubleshooting tool (Beyondtrust – Bomgar)
  • Active Directory tasks such as Account Lockout troubleshooting, Local Admin access, adding machine to Domain
  • Troubleshoot the machine that is out of domain, adding back to the domain
  • Account creation, Modification, Deletion, Deactivation in AD
  • Email Account Creation for new users
  • Termination of Email Accounts for former employees after 90 days
  • Data Center Back-ups & Restoration for both Executives and Research Scientists
  • Daily Data Center Operations and Response.

Executive Systems Analyst

Partners Healthcare Systems‐Brigham and Women’s Hospital
09.2015 - 11.2018
  • Conducted wiping, imaging, and preparation of laptops for new hires, replacements, and loaners, ensuring a seamless onboarding process
  • Provided day-to-day technical support to both local and remote employees, resolving hardware and software issues on laptops and mobile devices
  • Maintained passwords, ensured data integrity, and implemented file system security for the desktop environment.

Systems Administrator

Lemuel Shattuck Hospital
02.2015 - 09.2017
  • Assisted in the maintenance of network equipment, phones, and teleconference equipment
  • Collaborated with other teams within the Information Technology organization to support their projects, hardware, and software needs
  • Contributed to the support of the Data Center operations for all Partners Healthcare System Hospitals
  • Installed, implemented, and administered comprehensive security architecture technology processes and solutions, including Security Information and Event Management (SIEM), vulnerability management, anti-malware, intrusion detection, public key management, certificate management, and identity & password management solutions
  • Focused on risk assessment, identified vulnerabilities, and managed the vulnerability remediation process in an Enterprise environment
  • Conducted research and analysis of vulnerabilities, identified relevant threats, and provided corrective action recommendations
  • Summarized and reported results to senior management
  • Managed the tracking and remediation of vulnerabilities by collaborating with responsible parties, ensuring adherence to agreed-upon action plans and timelines
  • Monitored network, systems, and logs for potential threats, ensuring the availability of all systems
  • Investigated and responded to security events and potential incidents following prescribed procedures
  • Stayed up-to-date with the latest security issues, briefed senior Technical Services staff on emerging threats, and developed strategies to mitigate risks
  • Conducted scheduled assessments and audits based on the 'Trust and Verify' model
  • Contributed to the development of security policies and standards
  • Played a key role in strategy planning for security architecture and engineering.

Network Administrator

Atrixtec Technology
03.2006 - 12.2013
  • Analyze, plan, design and install new personal computer systems
  • Review, maintain and perform upgrades to existing personal computer systems
  • Determine user specifications for hardware and software and perform purchasing of hardware and software to meet users' needs
  • Test and assess computer systems (hardware and software) and network equipment for potential threats and vulnerabilities, identify mitigation steps, and collaborate with system administrators and network engineers to implement fixes
  • Perform digital forensics as part of the incident response and in response to other community needs.

Network Administrator

Analog Devices Inc
  • Troubleshot and maintained Windows Server 2003 and 2008
  • Exceeded quarterly set goals for more than 3 years
  • Performed daily Preventative maintenance on Server 2003
  • Trained and certified several PC Techs
  • Performed preventative maintenance on various Datacenter Servers, Switches, and Routers to ensure proper operation
  • Completed quarterly hardware and product inventories and reconciled discrepancies.

Education

PC & Networking Design w/ Security -

Clark University
Braintree, MA
01.2006

Electrical & computer engineering -

Massachusetts Bay College
Wellesley, MA
01.2001

Skills

  • Windows Server
  • Active Directory
  • IP Sec
  • VLAN
  • LAN
  • WAN
  • DNS
  • DHCP
  • Windows 7&10
  • ServiceNow
  • VMware
  • Symantec
  • Veritas
  • Risk Assessment and Management
  • Vulnerability Scanning and Remediation
  • Security Information and Event Management (SIEM)
  • Intrusion Detection Systems
  • Identity & Access Management (IAM)
  • Security Policy Development
  • Web Application Security
  • Network Security (CCNA/CCNP Security)
  • Vulnerability Management Systems
  • Patch Management
  • Incident Response
  • Operating Systems (Linux, Windows)
  • Encryption Schemas and Algorithms
  • Network Monitoring
  • TCP/IP Networks
  • Technical Support
  • Network Repairs and Maintenance
  • Data Backups
  • System Upgrades
  • Network Systems Installation
  • Hardware and Software Monitoring
  • Analysis and Critical Thinking
  • Network Security Management
  • Network Security Oversight
  • Performance Improvements
  • Data Backup
  • Server Event Logging
  • IT Best Practice Framework Expertise
  • Decision-Making
  • Resource Allocation
  • VPN Configurations
  • Hardware Knowledge
  • End Point Configurations
  • Technical Analysis
  • Self Motivation
  • PC Diagnostics
  • Network Firewall Management
  • Attention to Detail
  • Connectivity Resolution
  • Quick Learner
  • CompTIA Security Certification
  • Infrastructure Planning
  • IPv6 Technologies
  • SIEM
  • Network Security
  • System Testing
  • Disaster Recovery
  • User Support
  • Software Management
  • Application Configuration
  • Performance Monitoring and Optimization
  • Hardware Installation
  • Virus Protection

Certification

  • Comptia Security +
  • MCSA
  • MCSE
  • Comptia Network+
  • CISSP ( Expected September)

Football, Running, Driving, Traveling all over the world, Cyber Security

"Beyond my professional life in Cyber Security, I lead a well-rounded life that includes various interests and passions. These interests not only keep me physically and mentally active but also contribute to my overall skill set.

Football has been a lifelong passion of mine. It's a sport that teaches teamwork, discipline, and the importance of strategy. Just as I work with a team in the IT world, I've always enjoyed working as part of a team on the football field, learning how to coordinate and achieve common goals.

Running is another hobby I was always dedicated to. It's not only a great way to stay physically fit, but it also serves as a personal challenge. Long-distance running taught me perseverance, setting and achieving goals, and pushing my limits, qualities that translate well into my professional life.

Driving and traveling are my ways of unwinding and experiencing the world. Driving gives me the freedom to explore new places, and traveling has broadened my horizons. It has taught me adaptability, cultural sensitivity, and the ability to navigate new environments – qualities that are valuable in Cyber Security, where understanding the ever-evolving threat landscape and adapting to new challenges are essential.

These personal interests complement my professional skills in Cyber Security. They reinforce my ability to adapt, collaborate, and persevere, traits that are equally important in both my personal life and my role as a Cyber Security professional. In essence, they make me a more well-rounded individual, and I believe this well-roundedness adds value to my work and my interactions within any team or organization I'm a part of."

Timeline

Windows Architect

Alkermes, Inc
11.2019 - 05.2022

Executive Systems Analyst

PFIZER
03.2018 - 11.2019

Executive Systems Analyst

Partners Healthcare Systems‐Brigham and Women’s Hospital
09.2015 - 11.2018

Systems Administrator

Lemuel Shattuck Hospital
02.2015 - 09.2017

Network Administrator

Atrixtec Technology
03.2006 - 12.2013

PC & Networking Design w/ Security -

Clark University

Electrical & computer engineering -

Massachusetts Bay College
  • Comptia Security +
  • MCSA
  • MCSE
  • Comptia Network+
  • CISSP ( Expected September)

Network Administrator

Analog Devices Inc
Arthur Musoke