Jahyere Bryant
Decatur,GA
Summary
Skilled Windows Administrator with comprehensive experience in managing Microsoft Server Technologies and implementing system improvements. Strengths lie in maintaining system efficiency, troubleshooting hardware and software issues, ensuring network security, and providing user support. Demonstrated ability to make significant impact by improving system performance and reducing downtime in previous roles. Newly Comptia Security + Certified hoping to breakthrough in this field.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Windows Administrator II
BSI inc
Peachtree Corners, GA
10.2023 - Current
- Configure and troubleshoot desktop file systems, network share permissions as well as network connectivity such as: TCP/IP, DNS, WI-FI, RDP and Cisco VPN.
- Install and troubleshoot development applications such as Microsoft SQL Server and Microsoft Visual Studio.
- Create ODBC connections for both Microsoft SQL server and Oracle databases.
- Deployed and troubleshot cloud service applications like Teams and Office 365, along with limited on-premise applications.
- Supported and trained users on corporate hardware including desktops, laptops, netbooks, tablets, and cell phones.
- Diagnosed and resolved issues with McAfee Virus Scan, Data Loss Prevention, and Drive Encryption software.
- Resolved user requests and documented solutions in Salesforce.
Remote Tech Support
UTax Software
01.2020 - Current
- Supported customers with technical software inquiries and resolved errors effectively.
- Troubleshooting software running on windows, vista,7, and 10 operating systems.
- Remoted into client machines to diagnose and resolve issues.
- Employed ShowMyPC for remote access to client machines to troubleshoot.
- Utilized Seesaw ticketing system to track and manage customer inquiries.
- Completed four-month contract providing software troubleshooting support for clients.
Desktop Support Analyst
SA RECYCLING
East Point, GA
05.2021 - 10.2023
- Led South East PC/Laptop Replacement project, coordinating logistics and ensuring timely deployment
- Created and deployed system images for devices, streamlining setup process and enhancing user experience
- Desktop refresh (Windows)- command prompt, Powershell, Active Directory, etc
- Troubleshoot PCs/Androids, iPad, cameras, scales, etc..
- Remote & on site assistance (Dameware, Go2assist,Bomgar)
- Established and maintained stable network connections to support seamless device operation
- Desktop Analytics Administrator
- Intune Administrator
Technical Support Engineer
Prologic
08.2019 - 01.2020
- Delivered on-site installation support for IT infrastructure across Piedmont hospitals in the greater Atlanta area, enhancing system availability.
- Diagnosed and resolved computer hardware and software issues to restore functionality and minimize downtime.
- Resolved computer hardware and software issues to maintain system functionality.
- Executed 4-month contract to repair IT equipment, image Windows 7/10 systems, and configure devices, ensuring operational readiness.
Technical Solutions Representative
Carestream Dental
05.2019 - 08.2019
- Answered technical support questions and guided clients in using computer technology in dental practices, applying knowledge of software, hardware, and troubleshooting to independently resolve numerous client issues.
- Supported ortho track, imaging, and SQL installs, leveraging knowledge of SQL, Citrix, Windows, and networking.
- Provided remote support using Bomgar software.
- Utilized PureCloud ticketing system for effective issue tracking and resolution.
- Windows 7/10/XP support
- Completed a 3-month contract
System Support Representative III
Wolters Kluwer Tax & Accounting
Kennesaw , GA
11.2018 - 05.2019
- Technical support to internal and external customers by phone, online chat, or email. This position is responsible for addressing complex inquiries by researching technical publications and product guides.
- Handled phone, email, and chat support for moderate to complex system or content issues; identified, resolved, and escalated issues, ensuring accurate recording in customer relationship management database.
- Performed technical analysis and problem isolation, reproducing issues for thorough understanding of system behavior.
- Utilized Salesforce ticketing system for tracking support requests. Windows 7/10/XP Support
- Set resolution expectations based on customer support level, improving communication and satisfaction.
- Completed a 6-month contract to provide technical support.
Field operator
Imagery Collection Tech
02.2018 - 11.2018
- 2/2018-11/2018
- Connected, disconnected, and repaired system cameras, lidars, and DMI on-site to maintain optimal functionality.
- Traveled across the US to update a mapping application for a Fortune 1000 company, enhancing data accuracy.
Imagery Collection Driver
Adecco/Uber Mapping
02.2017 - 12.2017
- Operated mapping vehicle 8-10 hours a day (5 month contract)
- Traveled east coast to assist with ETA and navigation improvements for uber drivers, gaining proficiency in mapping system and data collection setup.
- Communicated effectively in team settings to facilitate collaboration and ensure project alignment.
Cable Technician
Materials in Motion
06.2016 - 02.2017
- Established closet and equipment layouts, installing hardware such as backboards, connecting blocks, racks, and balancing video equipment for optimal functionality
- Installed cable runs for manufacturing and logistics equipment at Materials in Motion
- Routed and secured wiring through trays, conduits, and equipment racks
- Constructed and organized racks per setup blueprint to ensure effective testing procedures
- Tested cable continuity using meters and troubleshooting tools
Education
Associate of Science - Computer Science
Middlesex County College
Edison, NJ06-2016
Some College (No Degree) - Computer Science
Wesley College
Dover, DESkills
- Microsoft Windows Server
- Windows Server
- Active Directory management
- Active Directory
- Azure active directory
- PowerShell
- DNS
- DHCP
- TCP/IP
- Remote Access Software
- VPN support
- Network Support
- Desktop Support
- Remote desktop services
- Ticketing systems
- Technical Support
- Help Desk
- Troubleshooting
- Ticketing systems
- Microsoft Windows
- Operating Systems
- Microsoft Office
- Endpoint security
- GPO management
- Endpoint security
Personal Information
- Driving License: driver's license
- Work Permit: Authorized to work in the US for any employer
Certification
CompTIA Security+, August 2026 to August 2029, driver's license
Timeline
Windows Administrator II
BSI inc
10.2023 - Current
Desktop Support Analyst
SA RECYCLING
05.2021 - 10.2023
Remote Tech Support
UTax Software
01.2020 - Current
Technical Support Engineer
Prologic
08.2019 - 01.2020
Technical Solutions Representative
Carestream Dental
05.2019 - 08.2019
System Support Representative III
Wolters Kluwer Tax & Accounting
11.2018 - 05.2019
Field operator
Imagery Collection Tech
02.2018 - 11.2018
Imagery Collection Driver
Adecco/Uber Mapping
02.2017 - 12.2017
Cable Technician
Materials in Motion
06.2016 - 02.2017
Associate of Science - Computer Science
Middlesex County College
Some College (No Degree) - Computer Science
Wesley College