Arthur Pendergast
PHOENIX,AZ
Summary
Dynamic Branch Operations Manager at United Site Services with a proven track record in strategic planning and financial performance management. Achieved 40% growth in EBITDA while fostering a collaborative team environment. Expert in compliance reporting and dedicated to enhancing customer satisfaction through effective relationship-building and problem resolution.
Overview
21
21
years of professional experience
Work History
Branch Operations Manager
United Site Services
02.2022 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Responsible for growth of 40% in EBITDA and revenue over my 3 years as a leader
- Maintained 59% EBITDA to revenue during the 3 years as branch operations manager, while creating double digit growth at the Gilbert branch.
Service Manager
UniFirst
03.2017 - 02.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Route Sales Representative
Aramark Uniform & Career Apparel
02.2004 - 01.2017
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
Education
Bachelor of Arts - Organizational Communication
Arizona State University
Tempe, AZ01-1989
Skills
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Financial performance management
- financial oversight
Timeline
Branch Operations Manager
United Site Services
02.2022 - Current
Service Manager
UniFirst
03.2017 - 02.2022
Route Sales Representative
Aramark Uniform & Career Apparel
02.2004 - 01.2017
Bachelor of Arts - Organizational Communication
Arizona State University
Similar Profiles
Marissa EscalonaMarissa Escalona
Remote Regional Support Services - West Division at United Site ServicesRemote Regional Support Services - West Division at United Site Services
Nicole WalkerNicole Walker
Account Resolution Specialist at United Site ServicesAccount Resolution Specialist at United Site Services
Eric CollinsEric Collins
Service Technician at United Site ServicesService Technician at United Site Services
Tatum GallaspyTatum Gallaspy
Waitstaff at Magnolia TableWaitstaff at Magnolia Table
Katie PenaKatie Pena
Assistant Principal of Curriculum and Instruction at Pinnacle High SchoolAssistant Principal of Curriculum and Instruction at Pinnacle High School