Arthur Perrin
Lynnfield,MA
Summary
Highly Motivated Customer service Professional Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
26 Years in Management.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Division of occupational licensure
Boston, MA
08.2022 - Current
- Working in the Welcome Center
- General customer service for our constituents by phone, email and in person
- Knowledge of all our various boards
- Help constituents with license issues and questions, as well as helping them renew their license
- Help all Boards with any customer issues
- Help train interns and new hires on all policy and procedures
- Work well with all staff members and Managers.
General Manager
Kelly's Roast Beef
06.1996 - 08.2023
- Managed The entire management Team of 6 Managers, and 100 plus employees
- Monitored financial activities such as Profit and loss statements
- Provided guidance to staff members on new procedures and policies
- Fielded telephone calls and complaints from clients
- Ensured adequate staffing and recruitment to meet the needs of the business
- Responsible for achieving sales and profit goals
- Coordinated maintenance of the 12,000 sq ft facility
- Scheduling for 100 plus employees each week for the Business.
Manager
Kelly’s Roast beef
11.1995 - 06.2006
- Managed all shifts of a 9.5 million dollar business
- Managed 25-37 employees every shift
- Handled all customer complaints during each shift
- Made sure we have outstanding customer service
- Maintaining high quality food for our guests
- Training Manager for all new staff members
- Customer Service professional.
Cook/Food preparation
Kelly's Roast Beef
06.1980 - 02.1994
- Trained in all cook positions.
- Waiting on customers and serving them their food
- Trained for customer service by Owners.
- Food preparation for all products served.
Education
High School Diploma -
Winthrop High School
Winthrop, MA06.1982
Skills
- Profit & Loss (20 years)
- Restaurant Management (20 years)
- Payroll (20 years)
- Inventory Control (20 years)
- Management
- Labor Cost Analysis (20 years)
- Culinary Experience
- Recruiting
- Catering
- Kitchen Management Experience
- Food Safety
- Pricing
- POS
- Forecasting
- Strategic Planning
- Leadership
- Cooking
- Budgeting
- Restaurant experience
- Teaching
- Conflict management
- Cost control
- P&L Management
- Hospitality
- Customer service
- Communication skills
- Food service
- Operations management
Certification
- SERV Safe, 01/98, 05/22
- CPR Certification, 01/98, Present
- Food Allergy Certification, 02/18, Present
Timeline
Customer Service Representative
Division of occupational licensure
08.2022 - Current
General Manager
Kelly's Roast Beef
06.1996 - 08.2023
Manager
Kelly’s Roast beef
11.1995 - 06.2006
Cook/Food preparation
Kelly's Roast Beef
06.1980 - 02.1994
High School Diploma -
Winthrop High School