Jasmine Norvell
Prairie Grove,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Goldschmitt and Associates
08.2022 - Current
- Contracted employee to work with MOHELA and federal student aid.
- First two years I processed PSLF applications and TLF applications.
- Process applications in the timeline set (5-8 applications an hour)
- Reacher out to the borrowers/borrowers employer, when needed, to confirm information on application
- Data entry and processing of applications for loan forgiveness
- Since 2024 I have been working for the federal student aid call center
- Answer calls
- Assist callers/advising callers with their account, application and/or loans
- Instructing on how to trouble shoot
- Documenting notes for each call
- Average call time 9 minutes
- Answer between 300-500 calls a month
- Average QA score is 95.
- Skills used: time management, intake processing, customer service, computer skills, system use knowledge, and program knowledge
Manager
Adam and Eve
02.2014 - 08.2022
- Managed two of their locations for 6 of the years (Fayetteville and Fort Smith)
- Worked directly under the owners
- I would anticipated the owners needs for the business, the employees and the customers to maintain a productive experience
- Duties include: staffing, scheduling, training, intaking new inventory, sending weekly supply and order lists, ensuring customer satisfaction, promote luxury personal items, making sure the store exceeds standards for a better customer experience, create and maintain social media platform
- Skills used: personnel management, running meetings, sales, customer service, ordering/buying, inventory management, receiving, stocking, cleaning, money handling, product knowledge and POS knowledge
Manager and personal assistant
Phoenix Rising Tattoo and Body Piercing
09.2013 - 09.2018
- (Closed down)
- Front desk
- Filled out paperwork for each tattoo and/or piercing
- Answered phone calls
- Help customers
- Prepared for a tattoo and/or piercing
- Setup
- Stock
- Make orders
- Clean stations/made sure stations were cleaned properly to state standards
- Set schedules and appointments
- Skills used: customer service, ordering/buying, stocking, paperwork, money handling, cleaning and filing
Crew Member
Slims Chicken
02.2014 - 03.2014
- Responsibilities:
- Took orders at register and drive thru
- Served orders
- Prep work
- Clean the restaurant
- Skills Used
- Customer service, money handling, cleaning, knowledge of register and knowledge of menu
Sales Representative
Vector Marketing
05.2013 - 09.2013
- Made cold calls and referrals to possible clients
- Preformed in home knife and other kitchen utensils showings
- Sold and filled out orders for Cutco Cutler base of my sales pitch and demonstration
- Obtain referral from client
- Skills used: product demonstration, sales, ordering filling
Crew Member
Firehouse Subs
08.2012 - 05.2013
- Took customers orders
- Fulfilled orders, to go orders and catering orders
- Clean and closed up
- Skills Used
- Customer service, money handling, cleaning, knowledge of register and knowledge of menu
Manager
Shaved Ice
06.2010 - 06.2012
- (Closed down)
- Would prepare the stands each summer for opening
- In charge of all aspects of personnel
- Made schedules
- Training
- Inventory keeping
- Took orders from customers and prepared orders
- Stocked the stands, counted the drawers and cleaned the stands
- First year we only had one location, second and third year had 2 locations
- Skills used: menu knowledge, money handling, cleaning, schedule and training
Education
High School Diploma - undefined
Prairie Grove High School
01.2013
Skills
- Personal Assistant Experience
- Customer service (10 years)
- Accounting data entry (2 years)
- Conflict management (9 years)
- Complaint resolution
- Call center experience
- Paperwork processing
- Product knowledge
- Follow-up skills
- Management experience with store front, employees, record keeping, etc
- Sales management systems proficiency
- Administrative experience
- Data collection, entry and analysis skills
- Achieving sales targets
- Sales management
- Microsoft Word, PowerPoint and all other programs
- Technical troubleshooting support
- Computer operation, proficiency and literacy
- Profit & Loss
- Staff supervision
- Productivity software
- Communication skills
- Basic math
- Account management
- Organizational skills
- Inventory control
- Business development
- Marketing
- Executive administrative support
- Manual handling
- Problem-solving
- Attention to detail
- Scheduling
- Employee relations
- Cash handling
- Order placement
- Continuous improvement standards implementation
- Active listening
- Critical thinking
- Eager and willing to learn
- Office record organization
- Client communication
- Payment processing
- Professional telephone demeanor
- Team development
- Staff training
- Building rapport
- Quality control
- Customer education
- Recordkeeping strengths
Certification
Driver's License
Timeline
Customer Service Representative
Goldschmitt and Associates
08.2022 - Current
Manager
Adam and Eve
02.2014 - 08.2022
Crew Member
Slims Chicken
02.2014 - 03.2014
Manager and personal assistant
Phoenix Rising Tattoo and Body Piercing
09.2013 - 09.2018
Sales Representative
Vector Marketing
05.2013 - 09.2013
Crew Member
Firehouse Subs
08.2012 - 05.2013
Manager
Shaved Ice
06.2010 - 06.2012
High School Diploma - undefined
Prairie Grove High School
Similar Profiles
DANIEL AUTIERODANIEL AUTIERO
Customer Service Representative II at Goldschmitt and AssociatesCustomer Service Representative II at Goldschmitt and Associates
Maria KingMaria King
Customer Service Representative at Goldschmitt And AssociatesCustomer Service Representative at Goldschmitt And Associates
TAYLOR SUTTONTAYLOR SUTTON
Customer Service Representative at Goldschmitt and Associates LLC - USDS Contract for CRICustomer Service Representative at Goldschmitt and Associates LLC - USDS Contract for CRI
Benton SherryBenton Sherry
Laborer at Stone Grove LLCLaborer at Stone Grove LLC
Gramm KellyGramm Kelly
Fire Fighter/Emergency Medical Technician Basic at City of Rogers, ARFire Fighter/Emergency Medical Technician Basic at City of Rogers, AR