Amber Williams

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Workplace English, Highly Proficient, 06/01/20, Understanding spoken and written English in work situations.
• Management & Leadership Skills: Impact & Influence, Proficient, 06/01/20, Choosing the most effective strategy to inspire and influence others to meet business objectives.
• Marketing, Proficient, 06/01/20, Understanding a target audience and how to best communicate with them
• CRM Skills with Salesforce, Familiar, 06/01/20, Knowledge of Salesforce objects, fields, and processes.