Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Charity Powers

Charity Powers

Cornelia,GA

Summary

Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above-average user skills in information technology and social media. Intelligent student studying Human Resources, Business management, and marketing and looking for related experience. Willing to listen and learn and excited to contribute in a real-world environment to help find practical, actionable solutions for current needs.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Cox Communications Inc
, United States
10.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.

Team Lead

ABM Industries, Inc
Jefferson, GA
01.2021 - 03.2022
  • Collaborated with management team to implement new work procedures or policies.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Documented production levels and materials used to keep management informed.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.

Packing, Shipping, and Receiving Assembler

Carters, Inc
Braselton, GA
03.2018 - 05.2020
  • Assembled finished product for shipment by packing, crating, loading and securing items.
  • Reviewed and followed pick sheets to prepare, pack and scan orders.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Followed safety and quality protocols, and lean processes to minimize accidents.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Drove overall performance by completing work orders on time.

Crew Leader

Taco Bell
Commerce, GA
01.2016 - 12.2018
  • Delegated daily tasks to team members to optimize group productivity.
  • Established and maintained professional working relationships with employees.
  • Monitored task completion to meet company standards for performance.
  • Inspected cleanliness, organization, and safety of job sites after every shift.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.

Customer Service Associate

Journeys
Commerce, GA
12.2015 - 06.2017
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • I have followed policies and procedures to meet or exceed established performance requirements.
  • Educated customers on exceptional pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • I was the lead seller in the entire store during Black Friday, the busiest, most stressful time of the year.
  • I delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.

Education

Bachelor of Science - Human Resource Management

Purdue University
04.2025

High school diploma or GED -

East Jackson High School
06.2018

Skills

  • Custodial Experience
  • Commercial Cleaning
  • Cleaning Experience
  • Warehouse Experience
  • Buffing
  • Order Picking
  • Forklift
  • Packaging
  • Food Preparation
  • Residential Cleaning
  • Shipping & Receiving
  • Load & Unload
  • Materials Handling
  • Pallet Jack
  • Floor Care
  • Cashiering
  • Cash Handling
  • Microsoft Office
  • Caregiving
  • English
  • Home Care
  • Retail Sales
  • Assembly
  • Manufacturing
  • RF scanner
  • Inventory control
  • Microsoft Word
  • Warehouse management
  • Human resources (Less than 1 year)
  • Customer service
  • Customer support
  • Technical sales
  • Technical support
  • Inbound and Outbound Calling
  • Process optimization
  • Courteous demeanor
  • Report generation
  • Product organization
  • Retail sales customer service
  • Store maintenance
  • Credit card payment processing
  • Business development understanding
  • Sales expertise
  • High-energy attitude
  • Microsoft Office expertise
  • Office equipment proficiency

Languages

  • English - Fluent

    • Additional Information

    • Awards , Art Student of The Year

    Timeline

    Customer Service Representative

    Cox Communications Inc
    10.2022 - Current

    Team Lead

    ABM Industries, Inc
    01.2021 - 03.2022

    Packing, Shipping, and Receiving Assembler

    Carters, Inc
    03.2018 - 05.2020

    Crew Leader

    Taco Bell
    01.2016 - 12.2018

    Customer Service Associate

    Journeys
    12.2015 - 06.2017

    Bachelor of Science - Human Resource Management

    Purdue University

    High school diploma or GED -

    East Jackson High School

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