Ka'Mesha Owens
Saginaw,MI
Summary
Experienced Customer Service Representative with several years supporting customers across diverse service channels in the insurance and healthcare industries. Recognized for creating positive interactions, building customer loyalty, and consistently enhancing customer experiences through strong communication and active listening. Eager to contribute proven expertise in a customer-focused role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Centene/Wellcare
03.2022 - Current
- Maintain a positive and professional demeanor while addressing and resolving customer inquiries across multiple communication channels.
- Utilize active listening and interpersonal skills to effectively acknowledge and resolve customer complaints, enhancing overall customer satisfaction.
- Apply strong time management abilities to ensure prompt responses, fostering improved customer experiences and loyalty.
Customer Service Representative
Robert Half
11.2021 - 03.2022
- Maintained a positive and professional attitude, ensuring customer satisfaction by promptly addressing inquiries and resolving complaints through various communication channels.
- Processed forms, applications, and requests efficiently, while keeping detailed records of customer interactions, transactions, and feedback.
- Collaborated with colleagues to enhance service delivery and ensure comprehensive customer support.
Supervisor
New Hope Valley Assisted Living
09.2019 - 02.2021
- Provided companionship and support to clients, facilitating transportation to appointments, errands, and activities.
- Managed medication administration and meal preparation, ensuring adherence to individual care plans.
- Demonstrated strong interpersonal skills, including patience and active listening, to deliver effective care across diverse settings.
Med Passer
Shields Comfort Care
12.2018 - 09.2019
- Supported clients with daily living activities, including medication administration, hygiene maintenance, and dressing assistance.
- Assisted in managing clients' healthcare needs, including securing doctor’s appointments and facilitating transportation.
- Provided opportunities for social engagement and recreational activities to enhance clients’ quality of life.
Customer Service Representative
Blue Cross Blue Shield
11.2017 - 12.2018
- Delivered prompt and professional solutions for customer inquiries via multiple channels, ensuring timely and accurate resolution.
- Managed and documented large volumes of customer interactions while collaborating with product and sales teams to efficiently address and resolve issues.
- Identified and implemented process improvements to enhance customer support services.
Direct Care Staff Supervisor
Victory AFC Inc
06.2015 - 08.2018
- Supervised direct-care staff in assisting clients with daily living activities, including personal hygiene, dressing, and meal preparation.
- Coordinated and facilitated clients’ access to healthcare services, transportation, and financial management.
- Enhanced clients’ social well-being by organizing recreational activities and supporting communication with loved ones.
Education
High School Diploma - General Education
Saginaw High School
05-2007
Skills
- Caregiving
- Live Chat
- Senior Care
- Direct Care Staff
- Home Care
- Insurance
- Customer Service
- CSR
- Communication
- Helping People
- Coordinate Activities
- Guide and Lead People
- Troubleshooter
- Monitor Progress
- Scheduling
- Complaint resolution
Certification
- CPR/First Aid-current and updated ex 2027
- Driver’s License
- Home Health Aide
Timeline
Customer Service Representative
Centene/Wellcare
03.2022 - Current
Customer Service Representative
Robert Half
11.2021 - 03.2022
Supervisor
New Hope Valley Assisted Living
09.2019 - 02.2021
Med Passer
Shields Comfort Care
12.2018 - 09.2019
Customer Service Representative
Blue Cross Blue Shield
11.2017 - 12.2018
Direct Care Staff Supervisor
Victory AFC Inc
06.2015 - 08.2018
High School Diploma - General Education
Saginaw High School