Shanequa West
Pittsburgh,PA
Summary
Highly motivated and Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Caremark
Monroeville, PA
07.2021 - 01.2022
- Answered inbound customer calls in hybrid work environment, resolving inquiries about prescriptions, benefits, and claims, and providing guidance on CVS Caremark services.
- Collaborated closely with pharmacy teams and insurance providers to address complex issues and ensured customer satisfaction.
- Documentation of each interaction, following up on open cases, and maintained confidentiality of sensitive health information.
Mental Health Counselor
UPMC
Pittsburgh, PA
11.2023 - 04.2025
- Meets with assigned consumers at least once weekly to discuss progress.
- Address set backs and assists consumers with identifying their treatment needs.
- Assists consumers with identifying and implementing long and short-term goals; communicates goal progress to consumer on a weekly basis and provides feedback when needed.
- Provides education and guidance to assist consumers with making life choices. Uses crisis intervention techniques to effectively de-escalate consumer behavior and avoid potentially dangerous situations.
Medical Assistant
PYRAMID HEALTHCARE
Pittsburgh, PA
04.2025 - 02.2026
- Provided comprehensive care and support to patients in a rehab detox environment.
- Answering phone calls and completing documentation and filing to support medical staff.
- Assisting with the admissions and consent process for clients, and providing ongoing support during medical appointments.
- Obtaining and documenting vital signs and urine screens for medical team review.
- Completing lab requisitions upon admission and as needed; monitoring outcomes and reviewing with the medical team.
- Creating and distributing client packets.
- Maintaining a safe physical environment for all clients.
- Establishing and maintaining therapeutic relationships with clients; communicating and documenting changes in client status effectively.
- Supporting prior authorization and medication ordering processes as needed.
- Scheduling follow-up medical appointments and making external referrals for clients as directed by the medical team.
Pharmacy Technician
RITE-AID PHARMACY
McKeesport, PA
01.2023 - 12.2023
- Served customers at the pharmacy counter
- Greeted customers, answering questions, obtaining information on new prescriptions, and maintaining customer confidentiality.
- Performed cash register operations, such as handling cash, processing payments, providing change, issuing receipts, and bagging items.
- Retrieved, counted, and measured drugs, filled pharmacy prescriptions, and maintained inventory levels.
Direct Support Professional
MERCY BEHAVIORAL HEALTH
Pittsburgh, PA
04.2015 - 05.2019
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Program Assistant
BETHLEHEM HAVEN
07.2016 - 09.2019
- Accurately completed the following paperwork and HMIS entries: Exits, Intakes and tracking form, daily and nightly crossovers, incident reports, residential and guest roster roll calls, and places the exits and intakes in appropriate staff boxes.
- Used on-call support to make appropriate decisions for guest and resident related concerns
- Completed proper bag checks as the women come back in for the day.
- Performed intakes when necessary, Assigned bed, locker, linens and personal care items to incoming residents.
- Performed daily room inspections of each resident’s room in order to ensure compliance with HUD guidelines.
- Prepared the beds and lockers for the new intakes. Completed sanitizing process for new guests and residents upon program entry and for women bringing new clothing into the building.
- Completed bed bug process as necessary
- Tracked and retrieved belongings of the residents’ leaving the program or those returning after suspension. Packed belongings of exiting residents when necessary or as instructed
- Performed drug and alcohol tests as assigned by management or when Housing Program Assistant observe residents who present under the influence
- Facilitated building security, including letting residents and staff into the building
Customer Service/Fine Jewelry Sales Associate
Walmart
Pittsburgh, PA
07.2012 - 04.2015
- Front line of assets who worked daily with customers to answer questions and address any concerns they had
- Returned merchandise to their positions on the shelf, accepted exchange and returns of merchandise, made refund of money to customers, and ensured that balance of cash is maintained, and also cashiering.
- Activated phone cards and gift cards
- Handled all requests made for money orders.
- Assisted customers in selecting fine jewelry, providing personalized recommendations based on individual preferences.
- Maintained up-to-date knowledge of product offerings, ensuring accurate and informed customer interactions.
- Conducted in-depth product demonstrations to highlight features and benefits of fine jewelry collections.
- Processed sales transactions efficiently using point-of-sale systems, ensuring a seamless checkout experience.
Direct Support Professional
COMMUNITY OPTIONS
Pittsburgh, PA
04.2019 - 07.2021
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Direct Support Professional
Step by Step Inc.
Pittsburgh, PA
01.2017 - 12.2017
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Education
Bachelor of Science - Health Sciences
Bellevue University
Bellevue, NE08-2026
Associate of Applied Science - Health Sciences
Community College of Allegheny County
Pittsburgh, PA06-2024
Skills
- Microsoft word, Customer service, Communication skills, Computer literacy, Time management, English, Microsoft excel, Documentation review
- Multitasking: The ability to handle multiple tasks simultaneously while providing excellent customer service
- Attention to Detail: Ensuring accurate information and documentation for members
- Analytical Skills: Evaluating customer inquiries and providing solutions
- Communication: Clearly explaining details and assisting members
- Problem-Solving: Quickly addressing and resolving member issues
- Organizational Skills: Keeping track of conversations and actions in a computer system
- Flexibility: Adapting to changes or company rules
- Empathy: Understanding and addressing the needs of members
- Learning Ability: Demonstrating a desire to learn and grow in the role
- Laundry
- Developmental Disabilities Experience
- Autism Experience
- Childcare
- Home Care
- Cleaning Experience
- Meal Preparation
- Medication Administration
- Nursing
- Senior Care
- Special Education
- Special Needs
- Caregiving
- Cooking
- Behavior Management
- Dementia Care
- Behavioral Therapy
- Supervising Experience
- Experience with Children
- Customer service (5 years)
- Call center (2 years)
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- CPR Certification
- First Aid certification
- Childcare diploma and certification
Timeline
Medical Assistant
PYRAMID HEALTHCARE
04.2025 - 02.2026
Mental Health Counselor
UPMC
11.2023 - 04.2025
Pharmacy Technician
RITE-AID PHARMACY
01.2023 - 12.2023
Customer Service Representative
CVS Caremark
07.2021 - 01.2022
Direct Support Professional
COMMUNITY OPTIONS
04.2019 - 07.2021
Direct Support Professional
Step by Step Inc.
01.2017 - 12.2017
Program Assistant
BETHLEHEM HAVEN
07.2016 - 09.2019
Direct Support Professional
MERCY BEHAVIORAL HEALTH
04.2015 - 05.2019
Customer Service/Fine Jewelry Sales Associate
Walmart
07.2012 - 04.2015
Bachelor of Science - Health Sciences
Bellevue University
Associate of Applied Science - Health Sciences
Community College of Allegheny County