Shakira Bradley
Bishopville,SC
Summary
Highly motivated associate with years of experience leading decisive projects in a fast-paced environment, maintaining strict deadlines, and dealing with multiple tasks Valued team member with a high level of integrity and honesty who keeps the store running smoothly. Experienced IT support with years of experience assisting senior executives with IT needs and providing customer service Strongly motivated, achievement-oriented manufacturing engineer with years of experience developing and implementing innovative technologies that increased efficiency in manufacturing processes in a variety of industries, such as automotive, consumer products, and technology. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sagility Health
07.2022 - 09.2023
- Performed sales analytics and provided recommendations that increased sales
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
HGS Healthcare LLC
08.2021 - 07.2022
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Increased customer retention with a new customer service system that reduced the time required for a customer to resolve a problem from a year to two months
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Assembly Line Worker
Carolina Metal Finishing
01.2021 - 05.2022
- Increased the speed of operations and reduced employee labor costs in the packing department
- Delivered products on time and within budget
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Completed durable assemblies and subassemblies with hand and power tools.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Followed outlined specifications to implement assembly plans.
- Streamlined production process to maximize safety and productivity.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Continuously checked products for quality assurance according to strict guidelines.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Managed inventory of parts and components.
- Completed daily inspection of machines and equipment.
Education
Currently completing courses in computer science, robotics and statistics Prominent coursework: Intro to Computer Science 101 Majored in English Literature - Business administration
central Carolina technical college
Bishopville, SC08.2023
Lee county High school
Bishopville, SC05.2019
Skills
- Customer service, Time management, Communication skills, Computer literacy, Microsoft excel, Documentation
- Review, English, Microsoft word, Guest services
- Customer Relations
- Microsoft PowerPoint
- Stocking and Replenishing
- Credit Card Payment Processing
Timeline
Customer Service Representative
Sagility Health
07.2022 - 09.2023
Customer Service Representative
HGS Healthcare LLC
08.2021 - 07.2022
Assembly Line Worker
Carolina Metal Finishing
01.2021 - 05.2022
Currently completing courses in computer science, robotics and statistics Prominent coursework: Intro to Computer Science 101 Majored in English Literature - Business administration
central Carolina technical college
Lee county High school
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