SHY-ASIA REYNOLDS
HUMBLE,US
Summary
A managing agent with extensive background experience in customer service and sales coordination, retail sales, demonstrating proficiency in CRM software, data entry, and financial accuracy. Adept at enhancing team efficiency and guest satisfaction, leading to significant improvements in positive reviews and customer loyalty. Skilled in inventory management, event logistics, and market research, contributing to optimized operations and increased sales opportunities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
At Home The Home Decor Superstore
Houston, Tx
05.2024 - Current
- Assist in stocking and rotating merchandise, ensuring accurate labeling and inventory control
- Train and mentor new cashiers, enhancing team efficiency and customer service quality
- Balance cash drawer at shift start and end, maintaining financial accuracy and accountability
- Accurately and empathetically process customer transactions, resolving issues promptly
- Enhanced customer satisfaction by ensuring timely stocking and rotation of merchandise, contributing to a seamless shopping experience
- Proactively engaged with customers to understand their needs
Sales Coordinator
Marriott International
Houston, TX
04.2023 - 01.2024
- Assist in developing business proposals, leading to increased client acquisition and sales growth
- Balance hotel inventory to maximize occupancy rates and revenue, ensuring optimal resource utilization
- Provide administrative support to sales director, enhancing team efficiency and productivity
- Develop long-term partnerships with key business customers, boosting repeat business and loyalty
- Oversee the implementation of a new Fosse system, enhancing data accuracy and client follow-up efficiency
- Monitor and analyze sales metrics, identifying trends that inform future sales tactics and improve performance
- Negotiate vendor contracts
- Conduct market research to identify new sales opportunities, resulting in a 12% increase in leads.
Customer Success Manager
Verizon
Tallahassee, FL
05.2022 - 03.2023
- Resolved customer inquiries via phone, email, and chat, ensuring high satisfaction rates
- Building and maintaining customer relationships to ensure customer retention and growth
- Documented interactions in CRM, maintaining detailed records for future reference
- Met daily service quotas with a focus on quality and efficiency
- Acting as the final solution for customer complaints, and escalating issues that may arise
- Effectively upsold additional services, contributing to a 25% increase in monthly revenue
- Participate in regular weekly team building activities, employee coaching and trainings.
DELIVERY DRIVER
Amazon
Rochester, NY
11.2019 - 11.2021
- Loaded and unloaded merchandise, ensuring timely deliveries and customer satisfaction
- Identified and corrected potential safety hazards, maintaining a safe driving record
- Conducted pre-shift vehicle inspections, ensuring safe operational conditions
- Adhered to traffic laws and company policies, ensuring compliance and efficiency
- Provided friendly and accurate customer service, enhancing customer experience
- Optimized delivery routes, reducing travel time by 15%, ensuring timely deliveries and customer satisfaction
Education
HS DIPLOMA -
Robert Brown High School
Rochester, NY08.2015
Skills
- Customer service
- Time management
- Detail oriented
- Self efficient
- Team Oriented
- Food service
- Communication expert
- Computer literacy
- Microsoft Word and Excel
- Shipping and receiving
- Logistics
- Sap
- Oracle
- Fosse
- Delivery Driver
- Medical support
- Sales Coordinator
- Customer Driven
- Front Desk Manager
- Data Analyst
- Data entry
- Trainer
- Technical Services Specialist
- Leadership
- English
- Microsoft Word
- Documentation review
- Data Warehouse
- Remote Access Software
- Virtual Customer Support
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Money handling abilities
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Order Processing
- Team Development
- Administrative Support
- Customer Relationship Management (CRM)
- Staff Training
- Building rapport
- Live chat support
- Product Sales
- Multi-line phone talent
- Order Fulfillment
- Account updating
- Reading Comprehension
- Retail store support
- Stock management
Skills
- Customer service
- Time management
- Detail oriented
- Self efficient
- Team Oriented
- Food service
- Communication expert
- Computer literacy
- Microsoft Word and Excel
- Shipping and receiving
- Logistics
- Sap
- Oracle
- Fosse
- Delivery Driver
- Medical support
- Sales Coordinator
- Customer Driven
- Front Desk Manager
- Data Analyst
- Data entry
- Trainer
- Technical Services Specialist
- Leadership
- English
- Microsoft Word
- Documentation review
- Data Warehouse
- Remote Access Software
- Virtual Customer Support
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Money handling abilities
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Order Processing
- Team Development
- Administrative Support
- Customer Relationship Management (CRM)
- Staff Training
- Building rapport
- Live chat support
- Product Sales
- Multi-line phone talent
- Order Fulfillment
- Account updating
- Reading Comprehension
- Retail store support
- Stock management
Timeline
Customer Service Representative
At Home The Home Decor Superstore
05.2024 - Current
Sales Coordinator
Marriott International
04.2023 - 01.2024
Customer Success Manager
Verizon
05.2022 - 03.2023
DELIVERY DRIVER
Amazon
11.2019 - 11.2021
HS DIPLOMA -
Robert Brown High School