Ledora Bailey
Humble,TX
Summary
Self motivated individual able to work independently as well as part of a team. Worked in a fast paced environment requiring attention to detail while remaining focused on goals and objectives. Able to resolve internal and external customer problems without escalation to next level. Effective communication both verbally as well as in writing. Adapt ability to work with diverse social economic background
Overview
19
19
years of professional experience
Work History
Customer Service Representative
TTEC
11.2021 - 11.2023
- Receive inbound calls, greet customers, listen to member concerns and needs, update accounts, assist in setting up online accounts, make outbound calls to providers, provide information regarding claims and complaints
Customer Service Representative
Agero Roadside Assistance
01.2021 - 10.2021
- Provide excellent customer service to stranded members in need of towing service, update account information, make calls on behalf of members for assistance, update members on service provider status and arrival time
Customer Service Representative
Dialog Direct
11.2018 - 01.2021
- Assist customers in setting up accounts using credit cards, debit cards, or prepaid cards, process refunds, add funds to existing accounts, transfer funds, email receipts, verify account balances
Packer
Amazon
10.2017 - 11.2018
- Prepare box packages for shipment
Cashier/Customer Service
Tuesday Morning
03.2017 - 10.2017
- Receive payment, issue receipts, refunds, credits, or change, provide information and resolve complaints, establish or identify prices, greet customers
Ramp Agent
Consolidated air services/ UPS
06.2016 - 03.2017
- Assist in loading and unloading packages from airplanes, move freight or materials, sort cargo, attach identifying tags, read work orders
Shuttle Driver
The Parking Spot
12.2014 - 05.2016
- Follow safety regulations, test vehicle equipment, arrange pick-ups, provide passenger assistance, notify dispatchers or mechanics of vehicle problems
Patient Care Attendant
Integra Home Care
01.2009 - 12.2014
- Maintain patient records, provide assistance with moving, dressing, grooming, bathing, care for patients by changing bed linens, laundry, cleaning, entertain or read to patients
Patient Care Attendant
The ARC Baton Rouge
01.2007 - 12.2009
- Administer bedside or personal care, maintain client records, perform healthcare-related tasks, participate in case reviews, care for individuals or families during periods of incapacitation or convalescence
Desk Clerk Receptionist
Best Western
01.2006 - 12.2007
- Greet, register, and assign rooms to guests, verify customer credit, contact housekeeping or maintenance staff, make and confirm reservations, issue room keys
Postal Clerk
USPS
01.2005 - 12.2006
- Weigh letters and parcels, compute mailing costs, check mail for correct postage and condition, sort incoming and outgoing mail, obtain signatures, answer questions regarding mail regulations and procedures
Education
High school diploma -
Jackson High School
Jackson, LASkills
- Leadership
- Teamwork
- Attention to detail
- Adaptability
- Critical thinking
- Organization
- Time management
- Customer service
- Communication
- Interpersonal skills
- Research
- Customer Care
- Shuttle Driving
- Freight Experience
- Customer service
- Cash handling
- Front desk
- Cash register
- Medical terminology
- Load & unload
- Typing
Timeline
Customer Service Representative
TTEC
11.2021 - 11.2023
Customer Service Representative
Agero Roadside Assistance
01.2021 - 10.2021
Customer Service Representative
Dialog Direct
11.2018 - 01.2021
Packer
Amazon
10.2017 - 11.2018
Cashier/Customer Service
Tuesday Morning
03.2017 - 10.2017
Ramp Agent
Consolidated air services/ UPS
06.2016 - 03.2017
Shuttle Driver
The Parking Spot
12.2014 - 05.2016
Patient Care Attendant
Integra Home Care
01.2009 - 12.2014
Patient Care Attendant
The ARC Baton Rouge
01.2007 - 12.2009
Desk Clerk Receptionist
Best Western
01.2006 - 12.2007
Postal Clerk
USPS
01.2005 - 12.2006
High school diploma -
Jackson High School