BRIANNA J. LARK

• I asked probing questions to determine service needs and accurately input information into electronic systems
• Evaluated customer account information to assess current issues and determine potential solutions
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
• Delivered high level of service and support to each customer, paving way for future business opportunities
• As well as delivering fast, friendly and knowledgeable service for routine questions and service complaints
• Set up and activated customer accounts
• Reviewed account and service histories to identify trends and issues
• Documented conversations with customers to track requests, problems and solutions
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

• Executed customer transactions, including deposits, withdrawals, money orders and checks
• Coordinated daily cash reconciliation at a high-volume location
• Organized, stocked and maintained the teller window area
• Rapidly and efficiently prepared customer and ATM cash and change orders
• Maintained friendly and professional customer interactions
• Processed exchange and foreign currency
• Sold cashier's checks, traveler's checks and money orders
• Handled various accounting transactions
• Always exhibited exceptional customer service, including addressing customer inquiries and ensuring resolution
• Delivered exceptional customer service through acknowledgement, communication and commitment to quality
• Responded resourcefully to customer requests and concerns.

• Checks customers out and bag merchandise
• Handles money, counts down cash draws, and assist when money deposits and change
• Assists customers on the floor to find items and restocked shelves
• Ensured continuous provision of service excellence and customer satisfaction
• Properly handled and timely processed cash and credit card transactions
• Cleaned and organized the store, including the checkout desk and displays
• Described product to customers and accurately explained details and care of merchandise.

• Packed and labeled boxes with maximum efficiency.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Assisted staff in shipping processes such as proper handling and storage.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reviewed order data to verify transactions and shipping dates.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Completed basic mathematical calculations to check weights and dimensions of shipments.

• I processed costumer's orders, packed and shipped out orders, receive product and troubleshoot problems to resolution
• Packed and labeled boxes with maximum efficiency
• Inspected merchandise and sent damaged pieces for repair before shipment
• Maximized sales by shipping on time and accurately
• Recorded Numbers of units handled and moved using daily production sheets and work tickets
• Trained staff on material handling processes to reduce shipping times
• Loaded and unloaded pieces into boxes for shipment
• Reported all equipment failures and malfunctions to supervisor
• Gathered, logged and monitored all shipping data
• I took customer orders and cashed them out
• Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions
• Trained new cashiers on procedures, customer service and sales techniques
• Carefully bagged items to prevent fragile products from being smashed or broken
• Cleaned and organized register counters
• Returned any change rendered to the customer after counting it out appropriately
• Greeted over 75 customers per day and communicated with them in order to take their orders.

• Took customer order and served food
• Cashed out orders in the front and dining area
• Maintained clean dining room, lobby and service areas always
• Assisted with guest inquiries, take-out orders and restaurant cleanliness
• Continually monitored dining rooms for seating availability, service, safety and well-being of guests
• Consistently provided professional, friendly and engaging service
• Assisted co-workers whenever possible
• Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Executed customer transactions, including deposits, withdrawals, money orders and checks. Coordinated daily cash reconciliation at a high-volume location. Organized, stocked and maintained the teller window area. Rapidly and efficiently prepared customer and ATM cash and change orders. Maintained friendly and professional customer interactions. Processed exchange and foreign currency. Sold cashier's checks, traveler's checks and money orders. Handled various accounting transactions. Always exhibited exceptional customer service, including addressing customer inquiries and ensuring resolution. Delivered exceptional customer service through acknowledgement, communication and commitment to quality. Responded resourcefully to customer requests and concerns.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Managed patient registration process, confirming data accuracy and completeness.
• Built and maintained positive working relationships with patients and staff.
• Took copayments and compiled daily financial records.
• Assisted patients in filling out check-in and payment paperwork.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Balanced deposits and credit card payments each day.
• Handled customer service inquiries in person, via telephone and through email.
• Resolved billing inquiries and disputes in timely fashion.
• Developed and implemented customer service policies and procedures.
• Investigated insurance claims denials and appeals.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Greeted and assisted patients with check-in procedures.
• Provided excellent customer service to patients and medical staff.

• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Transferred and directed phone calls, guests, and mail to correct staff members.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Recorded expenses and maintained accounting records.
• Optimized office schedule to balance team workloads, group productivity and financial targets.
• Created and updated records and files to maintain document compliance.
• Offered technical support and troubleshot issues to enhance office productivity.
• Authored business documents to organize and emphasize information quickly and effectively.
• Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
• Conducted research to assist with routine tasks and special projects.
• Delivered performance reviews, recommending additional training or advancements.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Coordinated board and committee meetings, schedules, information preparation and distribution.
• Identified communication channels to set roadmap to distribute information.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Managed office operations while scheduling appointments for department managers.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Controlled finances to lower costs and keep business operating within budget.
• Managed compliance to keep organization operating within legal and regulatory guidelines.

• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.