Weicheng Huang
Turlock,California
Summary
Detail-oriented and customer-focused professional with experience in cash handling, administrative support, and high-volume client service. Skilled in processing financial transactions accurately, assisting customers with inquiries, and maintaining organized records in compliance with banking procedures. Demonstrates strong communication, problem-solving, and multitasking abilities in fast-paced environments. Reliable and adaptable, with a commitment to delivering excellent service and supporting daily branch operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Farmers & Merchants Bank
Modesto, CA
06.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques. Resulting in increased loyalty and repeat business.
- Utilized banking software to process transactions accurately and efficiently.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs. Contributed to sales growth by upselling products and services based on individual customer requirements.
- Identified opportunities for improvements, and implemented changes to increase work efficiency.
- Managed cash drawer, balancing daily transactions and maintaining accurate financial records.
Store Associate
Pet Supplies Plus
Turlock, CA
03.2025 - 06.2025
- Provides efficient, friendly service while managing cash transactions, ensuring accuracy and customer satisfaction at the point of sale.
- Demonstrates strong multitasking skills by efficiently managing multiple responsibilities during high-traffic periods, ensuring smooth operations.
- Collaborates closely with team members to create a positive and cooperative work environment, supporting store goals and delivering exceptional service.
- Answers customer inquiries regarding store policies and resolves concerns, fostering trust and long-term customer relationships.
- Stocks and organizes merchandise on the sales floor, ensuring product availability and a visually appealing presentation.
- Assists in nightly store closing procedures, including cleaning, securing the premises, and completing other tasks as directed by the supervisor.
Intramural Sports/Student Assistant
California State University of Stanislaus
Turlock, California
08.2021 - 08.2023
- Accurately recorded statistics and provided administrative support with data entry tasks, maintaining precise records and databases.
- Managed multiple tasks and met deadlines by completing special projects assigned by supervisors while balancing daily responsibilities efficiently.
- Enhanced office efficiency by organizing and maintaining files, records, and resources, ensuring accurate and accessible documentation for daily operations.
- Strengthened communication and interpersonal skills through hosting, refereeing, and interacting with students, faculty, and staff at various intramural sports events.
- Demonstrated strong problem-solving abilities and quick decision-making, assisting lifeguards and faculty during emergency situations at the university aquatic facility.
- Supported event facilitation, contributing to a positive work environment by promoting collaboration and effective communication among team members.
Transfer Student Peer Mentor
California State University of Stanislaus
Turlock, California
12.2020 - 08.2023
- Developed strong organizational and multitasking abilities, balancing peer mentoring responsibilities with personal academic requirements.
- Provided guidance to incoming students, offering support in problem-solving personal and academic challenges, ensuring their smooth transition to university life.
- Built strong relationships with faculty, staff, and students, demonstrating professionalism and a commitment to creating a welcoming environment.
- Assisted students with limited English proficiency, overcoming language barriers to ensure effective support and academic success.
- Shared resources and opportunities for personal and academic development, encouraging active participation in campus life and skill-building activities.
- Participated in mentor training sessions to continuously enhance mentoring techniques, remaining current on best practices in peer support and student development.
Education
Bachelor of Arts - Mathematics
California State University of Stanislaus
Turlock, California05-2023
High School Diploma -
Central Valley Christian Academy
Ceres, California06-2016
Skills
- Problem-Solving and Critical Thinking Abilities: Quick thinker with a calm, solution-oriented approach to resolving customer concerns and transactional issues
- Communication & Interpersonal Skills: Excellent verbal and written communication; able to explain financial procedures clearly and respectfully
- Customer Service & Relationship Building: Proven ability to deliver exceptional service, resolve issues professionally, and build rapport with diverse customers
- Goal-oriented With Strong Attention to Detail: Dedicated to achieving goals with precision and accuracy
- Proficient in Microsoft Office & Related Software: Skilled in MS Word, Excel, and adaptable to proprietary bank systems
- Data Entry & File Management: Detail-oriented in organizing, inputting, and managing confidential records and customer data
- Time Management & Organization: Strong ability to multitask, meet deadlines, and stay organized in a fast-paced environment
- Team Collaboration & Employee Relations: Works well in team settings, supporting positive communication and branch goals
- Product Knowledge & Marketing Awareness: Basic understanding of financial products and services, with the ability to identify customer needs and make appropriate recommendations
- Adaptable and fast learner: Quick to adjust to new challenges, eager to learn, with a growth mindset
- Administrative & Front Desk Support: Experienced in scheduling, document processing, and handling daily operational tasks efficiently
- Bilingual Communication: Fluent in English and Chinese, allowing for effective service to a broader customer base
- Cash Handling & Accuracy: Experienced in handling, counting, and balancing cash transactions with precision and integrity
- Tutoring & Mentoring: Strong ability to explain complex topics clearly, useful in both team training and customer education
- Educational Background: Bachelor’s degree in Mathematics, offering strong analytical and numerical reasoning skills
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Farmers & Merchants Bank
06.2025 - Current
Store Associate
Pet Supplies Plus
03.2025 - 06.2025
Intramural Sports/Student Assistant
California State University of Stanislaus
08.2021 - 08.2023
Transfer Student Peer Mentor
California State University of Stanislaus
12.2020 - 08.2023
Bachelor of Arts - Mathematics
California State University of Stanislaus
High School Diploma -
Central Valley Christian Academy