CECELIA IKHITTE
Roswell,GA
Summary
Assisted customers in various roles to enhance service quality and support team objectives. Contributed to customer satisfaction in financial institutions, automotive, retail, and property management sectors. Focused on delivering high-quality service to meet client needs.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Treasury Department, IRS
10.2025 - Current
- Facilitated taxpayer inquiries by offering accurate tax information and improving overall service delivery.
- Managed incoming calls by directing them to relevant departments, ensuring prompt assistance.
Ambassador
HHS-North Fulton Hospital
04.2025 - 10.2025
- Assisted patients with meal selection to meet dietary needs. Delivered meals to patients in a timely manner. Supported overall patient satisfaction through attentive service.
- Assessed dietary needs and preferences to ensure optimal nutrition.
- Facilitated and contributed to group meetings to enhance collaboration.
BDC Agent
Ashbury Automotive Group
11.2024 - 04.2025
- Assisted customers by delivering timely information regarding shuttle schedules as needed.
- Facilitated seamless communication by answering all incoming calls in a timely and professional manner.
- Utilized scripts to systematically collect and accurately record essential customer data within the database.
Bank Teller
Family First Credit Union
08.2022 - 10.2024
- Assisted customers by addressing inquiries promptly and effectively. Supported efficient bill payments and payoffs while following established protocols.
- Executed cash transactions, including deposits, withdrawals, and currency exchanges, with precision and efficiency.
Leasing Consultant
Jamco Properties
05.2019 - 07.2022
- Assisted prospective tenants in navigating documentation requirements, promoting efficient and positive interactions during the move.
- Maintained detailed payment records to support financial transparency and reporting accuracy.
Cashier
Sprouts Farmers Market
01.2017 - 04.2019
- Executed efficient cash register management to facilitate seamless transaction processing and enhance customer experience.
- Performed detailed cash reconciliations at the start and end of each shift to ensure accurate financial reporting.
- Implemented comprehensive identification checks to prevent underage sales of alcohol and tobacco, safeguarding community standards.
Education
Ass - Business Administration
Atlanta Area Technical College
Alpharetta, GA06.1997
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns efficiently Collaborated with team members to improve service delivery processes
- Facilitated effective communication through active listening techniques
- Oversaw task management processes to ensure timely project completion
- Facilitated effective communication strategies to enhance team collaboration
- Facilitated effective dispute resolution processes to ensure stakeholder satisfaction
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Cultivated solution-oriented thinking to enhance problem-solving capabilities
Languages
English
Full Professional
Timeline
Customer Service Representative
Treasury Department, IRS
10.2025 - Current
Ambassador
HHS-North Fulton Hospital
04.2025 - 10.2025
BDC Agent
Ashbury Automotive Group
11.2024 - 04.2025
Bank Teller
Family First Credit Union
08.2022 - 10.2024
Leasing Consultant
Jamco Properties
05.2019 - 07.2022
Cashier
Sprouts Farmers Market
01.2017 - 04.2019
Ass - Business Administration
Atlanta Area Technical College