Devin Santana
Colorado Springs,CO
Summary
Recent graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
Thrifty Answering Service
09.2019 - Current
- Managed 60–100 inbound calls per shift, delivering timely and confidential messages with accuracy and professionalism.
- Coordinated communications for clients in medical, legal, and home service industries, ensuring professionalism and confidentiality.
- Coordinated communications for clients across medical, legal, and home service industries, including doctors, lawyers, and plumbers, while maintaining professionalism and confidentiality.
- Balanced multiple communication systems, achieving 100% accuracy in logs, schedules, and message routing.
Intern
Lotus Foundation
02.2026 - Current
- Represented the Lotus Foundation at community events and fundraisers, networking with community members and organizations to raise awareness of the foundation’s mission.
- Assisted with community outreach and relationship building with local organizations, service providers, and potential partners.
- Provided administrative and operational support, including organizing, moving, setting up, and maintaining office materials and supplies.
- Participated in training and educational activities related to human trafficking, survivor advocacy, and available community resources.
Event Assistant
Deuces Wild
06.2025 - Current
- Coordinated setup, operation, and breakdown of casino-themed events at corporate functions, private parties, and fundraising events to ensure seamless execution.
- Collaborated with event staff and clients to ensure events ran smoothly, adapting quickly to changing needs and maintaining a professional atmosphere.
- Collaborated with event staff and clients to facilitate smooth event operations, quickly adapting to changing needs while maintaining professionalism.
Mental Health Technician Trainee
Cedar Springs Hospital
07.2025 - 07.2025
- Supported 8–12 patients per shift through behavioral observation and trauma-informed communication, contributing to a calm and safe unit environment.
- Applied crisis-prevention techniques during supervised training, effectively de-escalating emerging situations.
- Collaborated with multidisciplinary staff to uphold therapeutic conditions, enhancing patient support and ensuring compliance with safety protocols.
Photography Assistant
Tamara Santana Photography
01.2014 - 01.2019
- Set up equipment and managed lighting for photo shoots, ensuring optimal conditions for capturing high-quality images.
- Collaborated with photographers to ensure timely execution of projects and client needs.
- Assisted in setting up equipment and managing lighting for photo shoots.
- Facilitated client communications to confirm appointments and gather information, enhancing overall client experience.
Education
Bachelor of Arts - Psychology
University of Colorado, Colorado Springs (UCCS)
Colorado Springs, CO05-2026
Associate of Arts - Psychology
Pikes Peak State College
Colorado Springs, CO01-2024
Associate of Arts - Business
Pikes Peak State College
Colorado Springs, CO01-2024
Skills
- Microsoft Office Suite
- Adaptability
- Adaptability
- Multitasking and organization
- Teamwork and collaboration
- Crisis management
- Interpersonal and social skills
- Conflict resolution
- Quick learner
- Rapid learner
Certification
- CNP - Certified Notary Public
Timeline
Intern
Lotus Foundation
02.2026 - Current
Mental Health Technician Trainee
Cedar Springs Hospital
07.2025 - 07.2025
Event Assistant
Deuces Wild
06.2025 - Current
Customer Service Representative
Thrifty Answering Service
09.2019 - Current
Photography Assistant
Tamara Santana Photography
01.2014 - 01.2019
Associate of Arts - Business
Pikes Peak State College
Associate of Arts - Psychology
Pikes Peak State College
Bachelor of Arts - Psychology
University of Colorado, Colorado Springs (UCCS)