Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Bishop

Redmond,WA

Summary

Passionate and experienced Registered Behavioral Technician with a strong understanding of diverse client needs and record keeping requirements. Skilled in applying behavior modification strategies such as shaping and chaining to ensure social and skill development in clients, their care, and community environments. Committed to delivering timely and quality care, practicing discretion, and maintaining confidentiality through distributed education and proven strategies. Excellent communicator and problem solver, achieving positive treatment outcomes and patient success using advanced techniques and empathy. Ambitious Campaign Director with a proven track record of establishing branding and marketing plans to increase sales of sustainable products and services. Highly effective at building and developing teams, known for strong communication skills and leadership abilities. Thrives on being hands-on and on-site during campaigns to drive sales. Hardworking employee with strong time management abilities, dedicated to providing every customer with a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Seattle Shirt Company
Seattle, WA
08.2023 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Resolved customer complaints with empathy, and patients.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced proficiency in managing financial exchanges.
  • Efficiently manage communication regarding tardiness.

Campaign Director

Technical Gratings
04.2021 - 06.2024
  • Staffed campaign positions and clarified individual roles to enhance overall effectiveness.
  • Created, projected and analyzed performance of sales campaigns to achieve business outcomes and drive profits.
  • Trained and mentored newly employees to ensure their grasp of job responsibilities and expectations.
  • Motivated employees to work hard to meet business needs.
  • Developed procedures and other materials to maximize campaign performance for use in management meetings.
  • Verified and updated all contact information from employees to keep details current.

Registered Behavior Technician

Kyo Care
Denver, CO
02.2022 - 04.2023
  • Assisted with building life and social skills staff for everyday activities and interactions.
  • Identified and analyzed data and recommended changes and efficacy of individualized treatment plans.
  • Created and maintained relationships with parents and staff for individualized treatment plans.
  • Maintained relationships with fellow staff members to enhance team collaboration.
  • Documented parents’ activities and behaviors in SIRB system for recordkeeping.
  • Communicated with parents to enhance their children’s treatment process, answer questions and maintain relationships.
  • Applied proven strategies to positively affect client behaviors.
  • Ensured confidentiality and discretion of sensitive information.
  • Aided patients in performing exercises of daily living.
  • Encouraged patients to develop communication skills and engage in social interactions or other therapeutic activities.

Education

Sustainability - Bachelor of Arts

Arizona State University
Tempe, AZ

High School Diploma - undefined

Chatfield High School
Littleton, CO
06.2021

Skills

  • Rapport Building
  • Interpersonal Skills Development
  • Behavior Observation
  • Active Listening
  • Written and Verbal Communication
  • Analytical Thinking
  • Creativity and Flexibility
  • Employee Training
  • ABA Techniques
  • Appointment Setting
  • Data Collection
  • Parent and Family Education
  • ABA Requirements
  • Treatment Plan Review
  • Decision Making
  • Encouragement and Motivation
  • Timeless
  • Attention to detail oriented
  • Quick learner and willing to put the time in to grasp something quick and efficiently

Timeline

Customer Service Representative

Seattle Shirt Company
08.2023 - 04.2025

Registered Behavior Technician

Kyo Care
02.2022 - 04.2023

Campaign Director

Technical Gratings
04.2021 - 06.2024

High School Diploma - undefined

Chatfield High School

Sustainability - Bachelor of Arts

Arizona State University
Catherine Bishop