Roxana Sanchez
Sales
Miramar,FL
Summary
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Customer Service Representative
OTC CVS Health Solutions
Miami, FL
11.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assist nearly 100 incoming calls
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and team productivity by promoting operational best practices.
Marketing Associate
Miami, FL
01.2021 - 10.2021
- Organize 80+ marketing events to bring on new prospects
- High volume of cold and warm calling to existing and potential clients
- Performed over 100 outgoing calls and various follow-up emails daily
- Maintain contact lists and follow up with prospects to maintain and continue relationships
- Interpersonal skills to work with a wide variety of people each day
- Communication skills, especially persuasion, to convey the benefits of service to potential new customers
Marketing Intern
National Family Partnership
Miami, FL
08.2020 - 12.2020
- Measured and reported results of marketing initiatives.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Monitored web traffic to analyze website performance.
- Helped with planning and hosting of marketing events.
- Practiced search engine optimization to maximize efforts in creating brand awareness.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Assisted in creating written, video and image content for marketing channels.
- Scheduled social media postings to advertise products and generate site traffic.
- Participated in brainstorming meetings to develop marketing collateral.
Accounting Clerk
Miami, FL
01.2016 - 12.2020
- Prepared monthly and year-end closing statements, financial documents, and invoices
- Collaborated with senior staff to produce accurate, current, and timely financial reports and supporting documentation
- Evaluated expense reports for accuracy and adherence to company policies.
- Reconciled company accounts for credit cards, employee expenses and commissions
- Investigated daily variances and corrected errors to resolve discrepancies
- Reported financial data and updated financial records in ledgers and journals
- Maintained accounting records utilizing in-house and client systems
- Monitored status of accounts receivable and payable to facilitate prompt processing
Sales Associate
Party City
Miami Lakes, FL
06.2014 - 05.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Master of Science - Global Strategic Communication
Florida International University
08.2021 - Current
Florida International University
Miami, FL 08.2021 - Current
Bachelor of Arts - Public Relations, Advertising, and Applied Communications
Florida International University
Miami, FL 01.2019 - 08.2021
Associate of Arts - Finance
Miami Dade College
08.2015 - 05.2018
High school diploma -
Miami Lakes Educational Center
08.2011 - 06.2015
Skills
- Rapport building
Timeline
Customer Service Representative
OTC CVS Health Solutions
11.2021 - Current
Master of Science - Global Strategic Communication
Florida International University
08.2021 - Current
Florida International University
08.2021 - Current
Marketing Associate
01.2021 - 10.2021
Marketing Intern
National Family Partnership
08.2020 - 12.2020
Bachelor of Arts - Public Relations, Advertising, and Applied Communications
Florida International University
01.2019 - 08.2021
Accounting Clerk
01.2016 - 12.2020
Associate of Arts - Finance
Miami Dade College
08.2015 - 05.2018
Sales Associate
Party City
06.2014 - 05.2016
High school diploma -
Miami Lakes Educational Center
08.2011 - 06.2015
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