Takyha Johnson
Griffith,IN
Summary
- Takyha Johnson takyhajohnson7@gmail.com | Griffith, IN 1(219)-840-2424Customer service professional able to coordinate workflows and communicate effectively with co workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain patient privacy and confidentiality.
- Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.Well-organized, manage time in multi-task environments while maintaining written and verbal Platforms - Zoom, Skype, and MS Teams.Microsoft Office Applications - Word, Excel, Outlook, and PowerPoint.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
Bemidji, MN
08.2023 - 01.2024
- Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
Housekeeping
University of Chicago Comer Hospital
Chicago, IL
07.2021 - 01.2022
- Took and made inbound and outbound calls and trained new employees as needed
- Cleaned patient rooms and any other areas assigned in accordance with procedures
- Handled inventory levels and worked independently with minimal supervision and met established deadlines
- Promoted and engaged in proper safety and infection control practices
- Respected patient privacy and maintained confidentiality standards.
Keyholder Bartender Server
Bar Louie
Chicago, IL
05.2017 - 04.2019
- Professional Bartender with an extensive knowledge of spirits and craft beer
- Friendly, open and committed to building a customer base by providing a positive service experience
- Looking to bring a history of exceptional service to a growing restaurant.
Education
medical administration assistant -
ultimate medical academy
Clearwater, FL09.2023
science -
little black Perl arts and design
Chicago, IL06.2013
Skills
- Customer service
- Food service
- Computer literacy
- Restaurant experience
- Communication skills
- Time management
- Microsoft excel
- Leadership
- Documentation review
- Guest services
- Physical examinations
- Microsoft word
- English
Communicationplatforms
- Zoom
- Skype
- MS Teams
Microsoftofficeapplications
- Word
- Excel
- Outlook
- PowerPoint
Certification
- First Aid
- CPR
- Food handlers
- Liquor license
Alternatephone
1(219)-840-2424
Key Qualifications
- Medical Administrative Assistant - Medical Terminology - Medical Transcription
- Patient ProcessingPatient Registration
- Medical Records Management - Check In - Check Out
- Data Entry
- Release of InformationHIPAA Compliance - Medical Laws & Ethics
- CMS1500 Claim Form
- Billing Cycle
- Claims Appeal ProcessMedical Billing Knowledge - Third Party Billing
- Medicate
- Medicaid
- HMO - PPOBasic Coding Skills for ICD-10 & CPT - Insurance Verification
- Anatomy & Physiology
Languages
English
Timeline
Customer Service Representative
TTEC
08.2023 - 01.2024
Housekeeping
University of Chicago Comer Hospital
07.2021 - 01.2022
Keyholder Bartender Server
Bar Louie
05.2017 - 04.2019
medical administration assistant -
ultimate medical academy
science -
little black Perl arts and design
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