Michelle Pearson

▪︎Administered catastrophic loss insurance claims, ensuring meticulous documentation for timely reimbursement.

▪︎Delivered outstanding customer service through timely response to inquiries.

▪︎Handled client portfolio, fostering strong connections through regular updates.

▪︎Offered forward-thinking aid.

▪︎Educated new hires on best practices for efficient claims processing.

handling

• Worked closely with adjusters to ensure accurate assessment of damages based on policy terms

• Coordinated inspections by third-party experts such as appraisers or engineers when necessary

• Advised clients on suitable coverage options based on their specific needs and risk profiles

• Maintained confidentiality and handled sensitive information in compliance with privacy regulations

• Participated in industry conferences and workshops to stay updated on emerging trends and best

practices

• Assisted clients in filing insurance claims, guiding them through the process and ensuring all required

documentation is submitted

• Collaborated with loss control specialists to assess risks associated with insured properties or

businesses

• Worked on Catastrophic loss auto claims & helped set up inspections for vehicle owners or set them

up for inspections at out PDR shops.

• Call center answering inbound calls, outbound calls to adjusters, vehicle owners & shops.

• Helped process claims & opening & processing supplements, data entry, opening claims, updating files

in multiple sources.

• Working spreadsheets of claims, over dues & investigations into claims.

• Some training in making appraiser routes for inspections.

• Remote work, web cams, teams, workday, excell, outlook, chats, assisting with keeping claims moving.

• Sales for repair services with our PDR, follow up calls, cold calls, emails, chat & text messages.

• Maintained organized and clean worksite.
• Contributed to meeting monthly donation goals through diligent work ethic and consistent attention to detail in sorting processes.
• Coordinated with transportation teams for timely pick-up of large-scale donations from homes or businesses.
• Streamlined the donation process for better organization and item categorization, resulting in increased efficiency.
• Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
• Implemented inventory management techniques to optimize storage space utilization for incoming donations.
• Complied with company privacy policies to uphold confidentiality of donors and recipients.
• Respectfully communicated with diverse population of volunteers and employees.
• Displayed excellent customer service when greeting customers and accepting donations.
• Provided exceptional customer service, addressing donor inquiries and concerns promptly and professionally.
• Provided support in other areas within the organization as required during busy periods or staff shortages.
• Sorted and performed quality control measures of donated items.
• Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
• Elevated overall efficiency by identifying opportunities for process improvements within the donation center operations.
• Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
• Maintained a clean and organized donation area to ensure safety and ease of access for donors.
• Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
• Assisted in loading and unloading of transport trucks.
• Ensured compliance with health and safety regulations while handling various types of donations.
• Reported instances of fraud and illegal dumping on company property.
• Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
• Coordinated and managed volunteer activities for community service projects.
• Approached issues proactively to best meet current and future community needs.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.

• Served meals to residents in accordance with established schedules and dietary procedures.
• Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
• Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Followed all food safety regulations while preparing meals for patients.
• Arranged tray and or table settings with proper tableware, condiments, and tray card.
• Discarded outdated food products and maintained waste disposal procedures.
• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
• Maintained strict levels of cleanliness for tables, floors, and prep areas.
• Upheld efficiency of meal services by pre-setting tables before patients arrived.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Delivered nourishment and supplements to nurse station for distribution to specific residents.
• Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
• Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
• Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
• Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
• Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
• Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
• Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
• Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
• Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
• Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
• Streamlined meal assembly processes for faster service without compromising quality or accuracy.
• Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
• Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
• Verified prepared food met standards for quality and quantity before serving to customers.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Cultivated warm relationships with regular customers.
• Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
• Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
• Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
• Developed strong relationships with guests, fostering loyalty and repeat business.
• Enhanced customer experience by providing attentive and personalized service during their dining visit.
• Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
• Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
• Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Processed orders and sent to kitchen employees for preparation.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

▪︎Received certifications in machine knowledge and sales training from Yamaha, Polaris, and Can-Am.

▪︎Conducted post-sale follow-ups to gather customer feedback.

▪︎Ensured sales department stayed updated on significant changes and new machine introductions.

▪︎Evaluated industry and competitor patterns to pinpoint optimal strategies for enhanced satisfaction.

▪︎Secured new business opportunities through strategic cold calling and networking.

▪︎Met with potential buyers as much as needed to help them find their right fit, taking them out on test drives, answering their questions & concerns, and coming up with payment options with them and working with financing to help their approval.

• Built and established strong relationships with customers, enabling long-term partnerships.

• Responded promptly to customer queries to increase overall satisfaction and do whatever research that was needed to find them their right machine.

• Generated leads and located opportunities for interested potential customers by using our website or other online tools.

• Created promotional materials such as brochures, flyers, posters to advertise products or services offered by the brands of our machines as they directed.

• Developed comprehensive proposals for prospective buyers based on their needs and enquiries on machines. Making sure to offer them options if needed.

• Participated actively in trade shows, conferences, exhibitions to promote company's products and

services here locally.

• Developed strong relationships with customers helping to grow business networks & return customers.

• Entered customer transaction information into company databases.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

• Pleasantly greeted customers and provided prompt and courteous service.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Assisted customers with price checking fruits and vegetables and finding requested items in department.
• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
• Coordinated with other departments as necessary to facilitate cross-merchandising opportunities and enhance overall store presentation.
• Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
• Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
• Checked product shelves to review for proper price labels and handled price changes when requested by management.
• Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
• Boosted sales by creating attractive fruit and vegetable displays to entice customers.
• Stocked fruits and vegetables and removed old or poor quality products.
• Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.

▪︎Guaranteed prompt replenishment of critical supplies, boosting operational efficiency.

▪︎Improved safety by addressing and reporting maintenance issues.

▪︎Demonstrated agility in adjusting to dynamic conditions while preserving efficiency.

▪︎Teamed up with management to overcome maintenance obstacles, ensuring efficient operations.

• Followed safety protocols for chemical use, preventing damage and ensuring compliance.

• Executed thorough cleaning protocols, resulting in a consistently pristine environment and enhanced

client satisfaction.

• Partnered with management to streamline maintenance requests, improving response & overall completion times.

▪︎ Regular cleanings scheduled 6 nights a week, sanitation, dusting, mopping , sweeping, and trash removal were main responsibilities, adding more layers of sanitation during COVID pandemic.

▪︎ Held the responsibility of having only extra key for the actual credit union, had to disarm the alarm & reset when I was finished, keeping contact with security team if needed.

▪︎Boosted customer satisfaction through personalized product recommendations.

• Managed inventory discrepancies, ensuring accurate stock levels and seamless operations.

• Executed promotional strategies, boosting sales and customer engagement.

• Trained new employees on product knowledge, enhancing team efficiency.

• Streamlined cash handling processes, maintaining financial accuracy and security.

• Enhanced customer experience by providing tailored product recommendations, leading to noticeable

increases in customer satisfaction and repeat visits.

• Fostered a welcoming environment for customers, ensuring a positive shopping experience that

encouraged engagement and loyalty.

• Conducted regular inventory assessments, identifying discrepancies and implementing corrective

measures for improved stock accuracy.

• Partnered with management to develop targeted marketing strategies, successfully promoting new

products and boosting sales volume.

• Maintained accurate cash handling procedures, ensuring balanced registers and compliance with

financial protocols.

• Managed patient consultations to identify specific needs, resulting in tailored care plans that improved

overall patient satisfaction.

• Developed merchandising strategies, boosting sales and enhancing customer engagement.

• Optimized product placement using data analytics, improving sales performance measurably.

• Collaborated on store layout changes, creating vibrant shopping environments and increasing foot traffic.

• Executed meticulous inventory checks, ensuring stock accuracy and minimizing losses.

• Monitored competitor activities and adjusted visual merchandising strategies to maintain a competitive

edge.

• Leveraged data analytics tools to ref ine product placement, achieving substantial improvements in

sales performance.

• Fostered strong relationships with store teams, enhancing collaboration and ensuring alignment on

merchandising goals.