Chelsney Jacob
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
Houston, TX
02.2024 - 04.2024
- Answered customer inquiries and provided accurate information about products and services regarding their tax returns
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Healthcare Customer Service Rep
Continuum Global Solutions
Houston, TX
10.2023 - 02.2024
- Assist patients of all walks of life with filling their prescriptions of specialty medication, as well as assist healthcare professionals regarding claim information, submitting new prescriptions, and as a liaison between them and patients.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Assisted in checking patient's insurance eligibility.
Healthcare Customer Service Representative
TTEC
Houston, TX
02.2023 - 07.2023
- I assist elderly members with their claims, scheduling, and general inquiries in regards to their healthcare.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Collected payments from patients and entered them into the billing system accurately.
- Assisted in checking their insurance eligibility.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Front Desk Receptionist
Staybridge Suites
Baytown, TX
04.2021 - 06.2021
- Night auditor
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Sales Associate
SHOCK
Houston, TX
01.2020 - 02.2020
- Sales associate for reliant energy through a third party company.
- Assisted customers with product selection.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Analyzed customer feedback data to recommend improvements in service quality.
Front Desk Concierge
TOWNE PLACE SUITES
Baytown, TX
05.2019 - 09.2019
- Assist guests with all needs during their stay
- Answering and transferring calls, making sure guests and staff received mail and packages, and also relaying information between departments to ensure all daily tasks are completed thoroughly.
Teacher
CHILDREN'S LIGHTHOUSE
Houston, TX
10.2018 - 01.2019
- Teacher
Teacher
KidsRKids
Houston, TX
08.2018 - 10.2018
- Nanny/Housekeeper
Secretary
Your Tax Service
Houston, TX
02.2017 - 04.2017
- Relay messages between customers and fellow employees to make sure the proper service was given.
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
Nanny/Housekeeper
Care.com
San Diego, CA
11.2016 - 02.2017
- Provided a welcoming, child-friendly environment, which encouraged social and emotional development
Education
High school or equivalent -
Goose Creek Memorial
07.2015
Some College (No Degree) -
Prairie View A & M University
Skills
- Microsoft suite
- Child Care
- Early Childhood
- Teacher Assistant
- CPR
- Time Management
- Organizational Skills
- Teaching
- Front Desk
- Customer Service
- Guest Service
- Front Office
- Reception
- Modeling
- Office Administration
- Babysitting
- Nannying
- Classroom Management
- Special Education
- Toddler Care
- Special Needs
- Math
- Infant Care
- Food Preparation
- Meal Preparation
- Sales Experience
- Retail Sales
- Administrative Experience
- Administrative Assistant
- Secretarial
- Caregiving
- Developmental Disabilities Experience
- Applied Behavior Analysis
- Curriculum Development
- Autism Experience
- Classroom Experience
- Tutoring
- Writing Skills
- Behavior Management
- Cleaning Experience
- Experience with Children
- Communications
- Communication skills
- Calendar Management
- Basic Math
- Merchandising
- Opera
- Quore
- Merlin
- Night Audit
- Leadership Experience
- Leadership Development
- Typing
- Research
- Hotel experience
- Personal Assistant Experience
Certification
- TABC
- CPR Certification
- First Aid Certification
Timeline
Customer Service Representative
Teleperformance USA
02.2024 - 04.2024
Healthcare Customer Service Rep
Continuum Global Solutions
10.2023 - 02.2024
Healthcare Customer Service Representative
TTEC
02.2023 - 07.2023
Front Desk Receptionist
Staybridge Suites
04.2021 - 06.2021
Sales Associate
SHOCK
01.2020 - 02.2020
Front Desk Concierge
TOWNE PLACE SUITES
05.2019 - 09.2019
Teacher
CHILDREN'S LIGHTHOUSE
10.2018 - 01.2019
Teacher
KidsRKids
08.2018 - 10.2018
Secretary
Your Tax Service
02.2017 - 04.2017
Nanny/Housekeeper
Care.com
11.2016 - 02.2017
High school or equivalent -
Goose Creek Memorial
Some College (No Degree) -
Prairie View A & M University