Juliana Teitelbaum
Venice,FL
Summary
Responsible and excellent in providing great Customer Service and great communication to help meet customer’s needs. Passionate and self-motivated, with a drive for excellence. Authorized to work in the US for any employer
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
MaryKraft- DRIVEEZMD
08.2024 - Current
- Managed high-volume inbound customer calls, addressing inquiries, complaints, and service requests efficiently.
- Provided accurate information regarding toll services, account management, pricing, and company policies.
- Resolved customer concerns by troubleshooting issues and delivering effective, timely solutions.
- Processed financial transactions including payments, refunds, and account updates.
- Accurately documented customer interactions and resolutions in internal systems for recordkeeping and follow-up.
- Met and exceeded performance metrics such as call handling time, customer satisfaction scores, and productivity goals.
- Escalated complex issues to appropriate departments to ensure swift and effective resolution.
- Maintained comprehensive knowledge of E-ZPass services, policies, and updates through regular training and self-directed learning.
Team Leader
MAXIMUS NJ SBE PROJECT
Elizabeth, NJ
10.2023 - 09.2024
- Discover training needs and provide coaching: Listen to team members' feedback and resolve any issues or conflicts.
- Monitor team performance and report on metrics.
- Recognize high performance and reward accomplishments.
- Delegate tasks and set deadlines.
- Creating and nurturing a positive work environment to boost productivity.
- Keeping up to date with the latest Industry trends to optimize procedures.
- Maintaining a track record of team progress and documenting the same to make accurate reports.
Paralegal/Office Assistant
LAW OFFICE OF LILIANA L. QUIROZ LLC
Elizabeth, NJ
06.2022 - 09.2023
- Drafted legal documents, formal discovery requests, notices, interrogatories, motions and summaries of depositions.
- Assisted with locating and contacting witnesses, arranges for the interview and evaluation of witnesses.
- Drafted witness declarations in proceedings and pretrial statements and assists with the preparation of witness testimony.
- Compiled and organize trial notebooks, exhibits and files and coordinate the scheduling of witnesses, assists attorneys with witness issues, exhibits and note taking.
- Performed legal research including statutory and case law and drafts forms, research memoranda.
- Proposed rules, orders and other documents.
- Analyzed records and disciplinary files and made recommendations to the attorney as to the disposition of files.
New York Independent Assessor
MAXIMUS CALL CENTER
03.2020 - 05.2021
- Process Overview of Initial Assessments for Local Departments of Social Services.
- Process Overview for Initial Assessment Communication, Notices, Reports (includes UAS Data Exchange).
- NYIA IRP & Assessment Variance Process.
- Developing the Patient Centered Service Plan.
- Schedule appointments with physicians to determine qualification for long term care.
- Conducting Initial Assessments got any auto-enrolled members.
Receptionist
TAX PROS
Elizabeth, NJ
01.2019 - 03.2020
- Responsible to the tax department for the processing and balancing of daily collection activities, banking services (deposits) and related duties.
- Appointment confirmations.
- Answering multiple phone lines.
- Process and balance all funds received and prepare related bank deposits.
- Receptionist duties such as general inquiries regarding taxes and other inquiries as required.
- Secretarial duties for the tax office, address changes and applicable forms.
- Ensure payment arrangements are met.
- Perform other related duties as assigned.
Pharmacy Customer Service Associate
WALGREENS
Elizabeth, NJ
12.2017 - 12.2018
- Models and delivers a distinctive and delightful customer experience.
- Register sales on cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Assists the pharmacist, responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filing prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible Interactions.
Education
Some College - Health Sciences
Union County College
Elizabeth, NJHigh School Diploma - undefined
Admiral William F. Halsey Public & Safety Academy
Elizabeth, Nj06.2020
Skills
- Google suite
- Front desk
- Supervising experience
- Research
- Spanish Fluent
- Microsoft suite
- Filing
- Administrative experience
- Customer relationship management
- Computer literacy
- Analysis skills
- Communication
- Customer service
- Multi line phone systems
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
- Quality control
<Enter your own>
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
MaryKraft- DRIVEEZMD
08.2024 - Current
Team Leader
MAXIMUS NJ SBE PROJECT
10.2023 - 09.2024
Paralegal/Office Assistant
LAW OFFICE OF LILIANA L. QUIROZ LLC
06.2022 - 09.2023
New York Independent Assessor
MAXIMUS CALL CENTER
03.2020 - 05.2021
Receptionist
TAX PROS
01.2019 - 03.2020
Pharmacy Customer Service Associate
WALGREENS
12.2017 - 12.2018
Some College - Health Sciences
Union County College
High School Diploma - undefined
Admiral William F. Halsey Public & Safety Academy