Leissa Benjamin
Elmont
Summary
Motivated customer service representative and intake specialist with a strong focus on customer satisfaction. Delivers effective solutions to problems while ensuring a positive experience. Possesses excellent communication and organizational skills, with a proven ability to manage multiple projects under pressure. Experienced paralegal skilled in case flow management and sorting high volumes of legal documents efficiently.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Social Security Administration
Jamaica
08.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed a high volume of incoming calls and consistently meeting or exceeding performance metrics for response time and resolution.
- Demonstrated strong knowledge to effectively answer customer questions, and provide accurate information.
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue, and implementing appropriate solutions.
- Assisted customers in navigating the company website and Created new social security accounts
- Assisted customers with questions regarding Medicare, Medicaid, disability, Payment's and retirement.
- Participated in regular training sessions to stay updated on policies, procedures, and industry trends.
Intake Paralegal
Parker Waichman LLP
Port Washington
08.2023 - 02.2024
- Provided administrative support such as answering phones or scheduling appointments.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Organized client calendars, prepared mailings and handled high call volumes.
- Responded to client calls and inquiries to deliver applicable information.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
- Monitored and updated clients on case progress, including significant developments.
Litigation Assistant/Paralegal
Zwicker & Associates
Garden City
08.2022 - 01.2023
- Reviewed and organized case files, documents and evidence for litigation proceedings.
- Proofread all documents prior to submission to ensure accuracy and completeness of content.
- Created spreadsheets summarizing data relevant to a litigation matter.
- Used state and federal electronic filing systems.
- Responded to client calls and inquiries to deliver applicable information.
Intake Specialist
Internet Brands
Remote
08.2020 - 05.2022
- Receives and qualifies new and prospective clients for the law firms. Handle a variety of different claims, such as claims for legal and medical.
- Managed and supervised the processes of onboarding new clients and current client files through data entry to ensure cases are managed efficiently. Evaluated incoming streams of claims and potential clients on the phone.
Cashier
BJs Wholesale club
Valley Stream
10.2016 - 08.2017
- Ensured positive customer experiences with friendly and fair service.
Operated cash register effectively by scanning, itemizing, and totaling purchases. - Addressed customer concerns and provided answers to inquiries swiftly.
Maintained checkout operations by adhering to established policies and procedures.
Education
Bachelors - Political science, Economics and Law
SUNY OLD WESTBURY
Old Westbury, NY12.2021
Associate - Science
CUNY Queensborough Community College
Bayside, NY12.2019
Skills
- Adobe Acrobat
- CRM Software
- Paralegal experience
- Google Suite
- Kronos
- DocuSign
- Proofreading
- Windows
- Salesforce
- Litigation
- Bilingual
- Microsoft
- Data entry
- Google Docs
- Haitian Creole
- Ability to work under pressure
- Documentation review
- Intake
- Microsoft Outlook
- Filing
- Legal administrative experience
Timeline
Customer Service Representative
Social Security Administration
08.2024 - Current
Intake Paralegal
Parker Waichman LLP
08.2023 - 02.2024
Litigation Assistant/Paralegal
Zwicker & Associates
08.2022 - 01.2023
Intake Specialist
Internet Brands
08.2020 - 05.2022
Cashier
BJs Wholesale club
10.2016 - 08.2017
Bachelors - Political science, Economics and Law
SUNY OLD WESTBURY
Associate - Science
CUNY Queensborough Community College
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