SHELBY ALEXANDER
Greenville,USA
Summary
Experienced customer service professional motivated to maintain customer satisfaction and contribute to company success. Highly skilled with many years of experience handling customer concerns, product returns and transactions.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Everise
06.2025 - Current
- Achieved high levels of customer satisfaction and loyalty by effectively resolving inquiries through multiple channels.
- Cultivated a collaborative work environment by assisting in the seamless onboarding of new team members.
- Established training materials for customer service protocols, driving consistency and excellence across teams.
- Assist with customer accounts and explaining bills
- Assist with online technical support
Caregiver
Private
07.2023 - 06.2025
- I care for a elder women
Customer Service Representative
Amazon
02.2021 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
In Home Caregiver
TheKey
12.2019 - 12.2021
- Caring for elders
Assistant Manager
Pizza Hut
06.2016 - 12.2020
- Started as cashier worked my way up to a assistant manager
Education
High School Diploma - undefined
Rowlett High School
Rowlett, TX06.2018
Skills
- Customer Service Skills
- Computer Skills
- Personal Assistant Experience
- Front Desk
- Assistant Manager Experience
- Administrative Experience
- Typing
- Social Work
- Direct support
- Data entry
- Effective communication
- Problem solving
- Customer service
- Time management
- Organizational skills
- Written and verbal communication
- Strong written and verbal communication skills
- Active listening
- Critical thinking
- Computer skills
- Problem resolution
- Friendly, positive attitude
- Microsoft Word
- Task prioritization
Timeline
Customer Service Representative
Everise
06.2025 - Current
Caregiver
Private
07.2023 - 06.2025
Customer Service Representative
Amazon
02.2021 - 06.2023
In Home Caregiver
TheKey
12.2019 - 12.2021
Assistant Manager
Pizza Hut
06.2016 - 12.2020
High School Diploma - undefined
Rowlett High School