Tequila Cook
Phenix City,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Harte Hanks
Chelmsford, MA
10.2021 - 01.2025
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Managed customer interactions with professionalism, enhancing overall service experience.
Customer Service Representative
Global Call Center
Columbus, Ga
08.2015 - 11.2021
- Took Inbound calls
- Data Entry
- Billing Issues
- Verifying Information
- Navigating Customers
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Walmart
Ladonia, Ala
06.2010 - 06.2015
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Science - Business Management
Indiana Wesleyan University
Marion, IN10-2025
High school Diploma -
Continental Academy
Miami Lakes05.2010
Skills
- Typing
- Filling
- Customer service skills
- Customer service
- Inventory management
- Customer relationship management
- Conflict resolution
- Problem solving
- Travel planning
- Shipping and receiving
- Empathy and patience
- Call center experience
- Active listening
- Inbound and outbound calling
- Coordination
- Inventory skills
- Organizational skills
- Customer support
- Server
- Front desk
- Cash Handling
- Cashiering
- Food handling
- Office assistant
- Warehouse
- Receptionist
- Microsoft word
- Microsoft office
- RF Scanner
- Order picking and packing
- Data entry skills
Timeline
Customer Service Representative
Harte Hanks
10.2021 - 01.2025
Customer Service Representative
Global Call Center
08.2015 - 11.2021
Customer Service Representative
Walmart
06.2010 - 06.2015
Associate of Science - Business Management
Indiana Wesleyan University
High school Diploma -
Continental Academy