Julien Jones
Owner of jonesyroe Offshore
New Iberia,LA
Summary
Merchant mariner and Customer Service Manager
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jonesyroe inc
New Iberia, LA
12.2015 - 12.2022
- Our Customers and Employees were the backbone of the company .I hired employees and maintain very close relationship with our audience/ customers..my high standards in Customer service relation; means having quality, & quantity of services
- It was a major factor when doing my cooking show live on tv https://kadn.com/Friday-feed-jonesy-roe-inc/ a Advertising was a recipe for gaining new contracts as well from other companies
Chief mess chef/ deckhand on M/V Geysir
Trans Atlantic lines
Jacksonville, FL
08.2017 - 09.2017
- Worked on freight and cargo vessels..as a mess chef traveling overseas federal government security..materials the company went under sold out of business
Steward
SeaCor Marine
Houma, LA
06.2000 - 09.2015
- Chef, Mess deck trainer, deckhand
Br hand/ rober galleyhand/cook/ dispatcher
Universal Services
Harahan, LA
10.1996 - 05.1999
- Considered best in the Gulf..Supervisor rover galley hand special assignment jobs trainer..showing workers how to clean quarters of platforms and rigs..undercover worker for company to watch how crew was being treated
- Fair or unfair while maintaining excellence on the job I was put on to do..( I was universal services eyes on the job ) Because I never lie on anyone to pls other..I was honest and represented company very well I was laid off at the time because no work..oil industry went down back then too
Education
Deploma - STCW..BISIC SECURITY AWARENESS
Delgado Community College
06.2006
Certificate - Platform crane school
Slidell
01.2002
Certificate - Well control structure
Randy Smith drilling school
10.1999
Computer science -
Grambling State University
05.1995
Deploma -
The Flight Attendant Academy
Skills
- Customer Service Representative
- Customer Relationship Management
- Customer Service Skills
- Customer Relations
- Public Speaking
- Training
- Housekeeping
- Conflict Resolution
- Travel Arrangements
- Travel Coordination
- Office Management
- Operations Management
- Fire Safety
- Water survival skills
- Customer Service
- Customer Support
- Call Center
- Customer Care
- Computer Science
- Cooking
- Chief cook/ deckhand
- Leadership
- Operations management
- Conflict management
- Customer service
- Office management
- Oil & gas
- Relationship management
- Customer relationship management
- Supervising experience
- Freight
- Training & development
- Computer science
- Computer Networking
Certification
- Merchant Mariner Credential, usa 000702286, 09/01/23, 09/01/28, ordinary seaman, wiper, steward's Department(F.H), Security Awareness
- USCG medical certificate, 06/01/22, 06/01/27, STCW, Pilot, National, Ref num:2516185
- Passport, 08/01/15, 08/01/25, United States of America
- TWIC, 05/01/22, 05/01/27, 25166779
- OPITO Approved THUET, 06/01/22, 06/01/26
- Water Survival, 40865195040618006
- Tropical Helicopter Underwater Escape Training, ISN, 03/01/18, www.isnworld.com, 02266909
- INTERNATIONAL CERTIFICATE OF VACCINATION OR PROPHYLAXIS, 07/01/17, 07/01/27, Offical VACCINATION Louisiana U.S.A# 015417
- SMS Training Academy Certificate of Training, 06/01/21, Basic Fire fighting (SAFEMS-53)
Additional Information
Nsba, True, True
Awards
- Customer service of the year, 12/01/14, Award was given from chevron Oil and Bp oil and gas Industry for excellence in Customer Services for being considered best in the Gulf to the oil industry clients
- Employee of the year, 12/01/12, Award given to me by Seacor Marine for excellence On job performance and customer service
- Employee of the month, 04/01/98, Award given by Universal services for a job well done..which I was given this award 6 other times within 3 years
Timeline
Chief mess chef/ deckhand on M/V Geysir
Trans Atlantic lines
08.2017 - 09.2017
Customer Service Representative
Jonesyroe inc
12.2015 - 12.2022
Steward
SeaCor Marine
06.2000 - 09.2015
Br hand/ rober galleyhand/cook/ dispatcher
Universal Services
10.1996 - 05.1999
Deploma - STCW..BISIC SECURITY AWARENESS
Delgado Community College
Certificate - Platform crane school
Slidell
Certificate - Well control structure
Randy Smith drilling school
Computer science -
Grambling State University
Deploma -
The Flight Attendant Academy