Arthur Rivera
Santa Paula,CA
Summary
Dynamic professional with extensive experience as a Collections Supervisor, Manager, and Specialist. Highly skilled in debt recovery and relationship building. Proven track record of enhancing investigation efficiency and achieving high recovery rates through strategic methodologies and strong negotiation skills. Committed to delivering results while maintaining client rapport and empathy.
Overview
31
31
years of professional experience
Work History
Private Investigator
RAM Attorney Investigations
04.2025 - Current
- Analyze complex data sets to identify patterns and inform case strategies.
- Develop and maintained an average of five detailed case files per week documenting findings and methodologies.
- Implemented strategic methodologies to enhance investigation efficiency and accuracy.
- Established rapport with clients, providing regular updates on case progress and findings.
Collections Manager
CRF Solutions
03.2003 - 04.2024
- Led large collections team, ensuring compliance with regulations and policies.
- Developed and implemented strategies to reduce delinquency rates.
- Analyzed accounts receivable data to identify trends and improve collection processes.
- Mentored staff on best practices for effective customer communication and negotiation.
Quality Control Manager of Operations
CRF Solutions
05.2014 - 02.2024
- Assisted in developing quality control procedures to ensure compliance with industry standards.
- Supported the inspection process to identify defects and facilitate corrective actions.
- Maintained accurate records of inspections and test results for quality assurance documentation.
- Collaborated with team members to implement safety protocols in production areas.
Collections Supervisor
CRF Solutions
05.1996 - 05.1998
- Oversaw collections team, ensuring timely resolution of outstanding accounts.
- Developed and implemented efficient collection strategies, enhancing overall recovery rates.
- Trained and mentored staff on best practices for effective customer communication.
- Analyzed account aging reports to prioritize collections efforts and improve cash flow.
Collections Specialist
CRF Solutions
03.1994 - 05.1996
- Managed collections processes to ensure timely payment resolutions.
- Analyzed account information to identify delinquent accounts and initiate recovery efforts.
- Developed communication strategies for effective client engagement and dispute resolution.
- Trained junior staff on best practices in collections and customer service techniques.
Education
Certificate -
International Association of Commercial Collectors
Eagan, MNCoursework Completed - Leadership
Dale Carnegie
Ventura, CAHigh School Diploma -
Palmdale High School
Palmdale06-1992
Skills
- Debt recovery expertise
- Credit and collections
- Teamwork orientation & relationship building
- Excellent communication & negotiations skills
- Goal-oriented & strong time-management
- Skip tracing
- Empathy and tactfulness
- Account reconciliation
- Strong negotiation skills
- Expert proficiency in Word, PowerPoint, Excel
- Persuasion techniques
- Operational efficiency
Timeline
Private Investigator
RAM Attorney Investigations
04.2025 - Current
Quality Control Manager of Operations
CRF Solutions
05.2014 - 02.2024
Collections Manager
CRF Solutions
03.2003 - 04.2024
Collections Supervisor
CRF Solutions
05.1996 - 05.1998
Collections Specialist
CRF Solutions
03.1994 - 05.1996
Certificate -
International Association of Commercial Collectors
Coursework Completed - Leadership
Dale Carnegie
High School Diploma -
Palmdale High School
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