Open To Work
William Greer
Florissant,MO
Work Preference
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Collection Agent
Consumer Adjusted Corporation
St.Ann, MO
06.2019 - 07.2026
- Negotiated payment plans with delinquent account holders, resulting in improved repayment timelines.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Managed inbound and outbound calls to facilitate debt collection efforts.
- Monitored account statuses and followed up on overdue accounts regularly.
- Collaborated with team members to enhance collection strategies and processes.
- Resolved customer disputes while ensuring compliance with regulations, enhancing customer satisfaction.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Prepared comprehensive reports on collection activities for management review, aiding in strategic decision-making.
- Negotiated credit extensions with clients to accommodate financial needs.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Collections Manager
Credit Control
Hazelwood, Missouri
03.2012 - 06.2019
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Composed effective accounting reports summarizing accounts payable data.
- Oversaw daily posting of payments to customer accounts.
Education
High School Diploma -
Summer High School
4248 Cottage Ave St.louis,MO05-1973
Skills
- Debt collection methods
- Negotiation strategies
- Repayment plan structuring
- Payment arrangements
- Debt management
- Debt recovery expertise
- Collections regulatory guidelines
- Compliance management
- Billing procedures
- Billing best practices
- Account reconciliation
- Account auditing
- Collections processing
- Financial reporting
- Financial analysis
- Data analysis techniques
- Performance tracking
- Performance improvement
- Process improvement
- Training expertise
- Staff development
- Team leadership
- Team oversight
- Recovery techniques specialist
- Customer relationship management
- Relationship building
- Conflict resolution
- Effective communication
- Sales skills
- Goal orientation
- Goal-oriented mindset
- Problem solving
- Decision-making
- Time management
- Skip tracing
- Aged account reporting
- Delinquency management
- Delinquency prevention
- Credit control
- Credit modifications
- Debt restructuring
- Debt negotiation skills
- Repayment negotiations
- Payment posting
- Payment coordination
- Collections software
- Software utilization
- Records management
- Record keeping proficiency
- Call center experience
- Agency relations
- Issue investigation
- Financial controls development
- SOX compliance
- Record keeping proficiency
- Fair debt practices
- Change implementation
- Outbound calling
- Customer analysis
- Billing issue resolution
- Negotiation skills
- Performance goals
- Recovery techniques specialist
- Finance
- Bankruptcy law awareness
- Data entry efficiency
- Issue investigation
- Finance
- Call center experience
- Software utilization
- Issue investigation
- Agency relations
- Fair debt practices
Timeline
Collection Agent
Consumer Adjusted Corporation
06.2019 - 07.2026
Collections Manager
Credit Control
03.2012 - 06.2019
High School Diploma -
Summer High School