Dorine Navarro Davis
COLORADO SPRINGS,CO
Summary
Dynamic professional with extensive experience in customer service and debt collection at Firstsource. Proven expertise in payment negotiation and conflict resolution, leading to enhanced collections processes. Skilled in staff supervision and training, promoting a collaborative team environment while ensuring compliance with regulatory guidelines.
Overview
16
16
years of professional experience
Work History
Collection Agent
Firstsource
Colorado Springs, USA
06.2024 - 07.2026
- Collected payments for Bank of America, ensuring timely revenue recovery.
- Gained expertise in legal standards to enhance money collection practices.
- Reviewed company policies to uphold compliance in daily operations.
General Manager
Motel 6
Pueblo, USA
07.2023 - 04.2024
- Managed staff of 15 by overseeing hiring and termination processes.
- Evaluated staff performance to ensure timely completion of tasks.
- Coordinated supply orders and managed budget allocations.
- Payroll Spreadsheets Audits, Scheduling and Data Entry
- Received shipments and entered relevant data into inventory system.
- Demonstrated front desk skills by managing phone calls and visitor inquiries.
- Managed front desk reception and office administration for daily business operations.
- Answered calls, screened visitors, and routed inquiries to proper staff.
- Maintained filing systems, records, and confidential employee information.
MOD (Manager on Duty) and Receptionist
Motel 6
Colorado Springs, USA
04.2017 - 07.2023
- Demonstrated receptionist skills by managing front desk operations and greeting visitors.
- Answered phones, handled money, and checked in customers.
- Filled in for shifts to support general manager and maintain operational continuity.
- Received shipments and trained new employees on procedures and company standards.
- 30+ years customer service skillss
- Managed front desk reception and office administration for daily business operations.
- Answered calls, screened visitors, and routed inquiries to proper staff.
- Greeted clients professionally and represented employer with courteous service.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Maintained reception area cleanliness and tidiness.
Housekeeping
PCSI
Colorado Springs , CO
03.2010 - 06.2016
- Cleaned PCSI facilities following custodial standards and safety procedures.
- Mopped, swept, and vacuumed floors in assigned areas.
- Sanitized restrooms, break rooms, and high-touch surfaces.
- Restocked soap, tissue, and paper towel supplies.
- Maintained PCSI facilities in line with custodial standards and safety procedures.
- Kept assigned floor areas clean through mopping, sweeping, and vacuuming.
- Supported hygiene by sanitizing restrooms, break rooms, and high-touch surfaces.
- Monitored and replenished soap, tissue, and paper towel supplies.
- Upheld clean, safe PCSI facilities through consistent custodial work.
- Promoted sanitary conditions across floors, restrooms, break rooms, and high-touch surfaces.
- Supported readiness of shared spaces by restocking soap, tissue, and paper towel supplies.
- Delivered reliable cleanup support in assigned areas through mopping, sweeping, and vacuuming.
Education
Diploma -
Alameda High School
Lakewood, CO05-1988
Skills
- Debt collection
- Credit collections
- Collections processing
- Payment negotiation
- Credit card processing
- Billing best practices
- Regulatory compliance
- Repayment structuring
- Skip tracing
- Debt management
- Credit control
- Customer service and sales
- Financial recordkeeping
- Collections reporting
- Collection and inventory management
- Microsoft Office skills
- Leadership and office management
- Staff recruitment
- Staff supervision
- Team training
- Process improvement
- Problem solving
- Conflict resolution
- Communication etiquette
- Plan management
- Payment posting
Accomplishments
- Award in excellence in client experience. Highest contacts in 1 year experience. 100% quality without mistakes.
Timeline
Collection Agent
Firstsource
06.2024 - 07.2026
General Manager
Motel 6
07.2023 - 04.2024
MOD (Manager on Duty) and Receptionist
Motel 6
04.2017 - 07.2023
Housekeeping
PCSI
03.2010 - 06.2016
Diploma -
Alameda High School