Arthur Romero
San Jose,CA
Summary
Accomplished automotive technician specializing in advanced diagnostics, electrical troubleshooting, and routine maintenance, dedicated to delivering exceptional service quality and operational efficiency. Proven track record in managing operations and fostering strong customer relations across diverse environments, ensuring a seamless experience for clients. Proficient in diagnosing issues and executing timely, precise repairs on both domestic and import vehicles. Several years of hands-on experience combined with a strong work ethic and reliability contribute positively to any automotive team.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Fleet Mechanic
Tres Amigos Auto Service
San Jose, CA
08.2025 - 10.2025
- Diagnosed and repaired mechanical issues in various vehicle types, ensuring optimal performance and safety.
- Conducted routine maintenance checks, enhancing vehicle reliability and lifespan through proactive service measures.
- Maintained accurate records of repairs and services performed, improving documentation efficiency and compliance.
- Collaborated with team members to streamline workflow processes, fostering a cohesive work environment focused on quality service.
Mobile Mechanic
REPAIR SMITH
Oakland, California
02.2021 - 04.2021
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance on various makes and models of vehicles.
- Communicated with customers to identify vehicle problems and service needs.
- Delivered prompt and courteous customer service by addressing all inquiries effectively.
- I completed accurate paperwork for service orders, including detailed notes of the work performed. I worked for Repair Smith for a short time; they sent me to work in Oakland, which was fine. They talked a good game, saying that if I found myself in a bad situation, I had the choice to stay or to do the work. I was working 85 hours a week, driving from San Jose to Oakland. In the short time that I worked there, I made it to one of the top ten earners company-wide, and I made over $1,800 in bonus pay. I found the job to be a lot of fun, but I went to a job where the service writer asked me to check out a car. When I got to the job, the customer was livid, and I could not calm her down. I had worked on her car before that, and it went great; she gave me a great review, but they had her waiting for hours before I got there. I had to leave; she was out of control. It was after 9 o'clock, and I was in Oakland. That was the first time I left a job. After that, I got no call, and I did not think it was bad for me; it was on the service writers, but I found a check in the bank on Friday, and it was not payday. My workload was wiped clean on Saturday, and I got the call to take my company van back to where I picked it up. They never asked me my side; the only complaint they had with me was that I was not posting on the iPad they gave me. It was broken when they asked me. The manager came to look at it and ordered me a new one; that was it. I still do not know how they make money. A lot of my jobs would cancel. Most of the time, I would be done with all my work at 11, then I would call, and they would send me all over to help others. It was great; they paid for all the gas, so I would go from Antioch to San Francisco, back to San Jose, in one day.
Automotive Technician
Avis Budget Group
Santa Clara, California
12.2019 - 03.2020
- Diagnosed vehicle issues using advanced diagnostic tools.
- Performed routine maintenance on various vehicle makes and models.
- Performed drive ability tests on vehicles after repairs were completed.
- Kept detailed records of repairs, labor involved and parts used.
- Conducted test drives before and after repair services.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Owner/Operator
DELUXE AUTO REPAIR SERVICE
San Jose, California
08.2015 - 12.2019
- Managed daily operations for full-service auto repair facility, achieving efficient workflow.
- Scheduled appointments and coordinated service deliveries to maximize customer satisfaction.
- Oversaw inventory management for tools and parts, ensuring adequate supply levels.
- Resolved customer complaints promptly to uphold positive business reputation.
- Maintained vendor relationships to secure favorable terms on materials and services.
- Directed hiring processes, including recruitment and onboarding training for new employees.
- Recorded expenses and maintained receipts for financial accuracy.I was raeted five all the time was open
Service Manager
Quality Tune-up Shops South Bay - Www.qtusouthbay.sensibledriver
San Jose, California
08.2012 - 05.2016
- Assisted customers with service inquiries and appointment scheduling.
- Handled cash register operations and processed customer payments accurately.
- Communicated effectively with customers to provide excellent service experience.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Ensured compliance with applicable laws and regulations related to services provided.
- Led the recruitment and hiring process for new service department staff.when i was hired in mountain view as a mechanic after only a mouth working for quality they sent me to Sunnyvale to work but the franchisee now manager lost the shop left after two days so they gave me the shop to run with no help at first I did not know to work the program to write work orders but it only took a week to get it all down found out later that I was making the same money a month with no crew that the last crew of four was making after that when he got a shop back from a franchisee he would send me to clean up the shop hire a crew and get back costumer bass back I had a 75% come back rate after only a few mouth of me running a shop for quality i had a work order average of $140.00 and with selling LOF AT $21.00 that would kill your average the last shop i ran was on white road in san jose I sold $70.000 of service at that shop we hit 500 oil change in one mouth sold more mighty filters then all the other sops i heard the owner of mighty in san jose still talks about that time but sott sold out to a franchisee so left and opened my own shop
Auto Mechanic
STEVE ROMERO CHEVRON
San Jose, California
08.1984 - 10.2011
- Obtained certification as test and repair technician for BAR84 smog program in 1984.
- Maintained certification for ten years while performing all vehicle repairs.
- Executed repairs on front and rear ends, brakes, ABS, OBD1, and OBD2 systems.
- Conducted water pump replacements, timing belt changes, and tune-ups efficiently.
- Evaluated vehicle conditions after servicing to ensure quality before customer return.
- Scheduled customer appointments to optimize workflow and service delivery.
- Monitored shop equipment to uphold safety standards in working environment.
- Maintained detailed records of repairs, labor, and parts used mitchell on demand was the softwear I used
Education
High School Diploma -
Foothill High School
San Jose, NM06-1984
Skills
- Engine diagnostics and repair
- HVAC and A/C troubleshooting
- Electrical and electronic systems
- Vehicle maintenance and inspection
- Customer relationship management
- Parts ordering and inventory
- Workflow optimization strategies
- Problem solving techniques
- Preventative and routine maintenance
- Clutch and steering systems repair
- Suspension and tire services
- Emissions control systems
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- certificate of completion section 609 certification for freon
Languages
English
Full Professional
Timeline
Fleet Mechanic
Tres Amigos Auto Service
08.2025 - 10.2025
Mobile Mechanic
REPAIR SMITH
02.2021 - 04.2021
Automotive Technician
Avis Budget Group
12.2019 - 03.2020
Owner/Operator
DELUXE AUTO REPAIR SERVICE
08.2015 - 12.2019
Service Manager
Quality Tune-up Shops South Bay - Www.qtusouthbay.sensibledriver
08.2012 - 05.2016
Auto Mechanic
STEVE ROMERO CHEVRON
08.1984 - 10.2011
High School Diploma -
Foothill High School
Education and Training
I got certified in the smog program I took the 54 hour clean air car course to be a test and repair tech I held that cert for over ten years I hold a certification for section 609 and it still good when I open up my shop I took a course on how to run a auto shop I thought it was grate it brock down profit center and what they were after all the years I had put in working auto shops it shine a lot light on what I thought i knew I took that course for three years I seen shops come and go but the corporate shops always seem to thrive and that course showed exactly why I have used IDENTITY FIX for repair and maintenance also ALL DATA witch i found not as good as IDENTITY FIX MITCHELL ON LINE is a grate softwear for repair I have used AUTOLEAP AND SHOPMONKEY they are a all in one management system you use a ipad to do all digital vehicle inspections and allow you to post conditions and snap photos post to work orders I worked at a shop with mechanic and service writers that knew so letel about auto repair and maintenance it was scary one service writer and mmechanics did not know the meaning of viscosity in motor oil that is what is wrong about all this softwear is nobody they just point and click