Arthur Ruskey
Solon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
After-Hours Operations
CRST Expedited
Cedar Rapids
08.2020 - Current
- Assist drivers in resolving issues for pick ups, deliveries according to customer expectations and that all safety and DOT regulations are being followed
- Manage accident calls and gather all pertinent information and insure RMIS is filled out correctly and create FIR report. Transfer call to VRT when required.
- Manage afterhours customer service emails for CS1 / CS8 / TX1 / TX3. Create and send tracking reports to specific customers as required.
- Manage 6 DM boards insuring drivers are confirmed for their loads and tracking for OTP / OTD. Process driver messages and updating computer work to show load has been picked up or delivered.
Night Operations Manager
Florilli Transportation
West Liberty
05.2016 - 06.2020
- Manage the night operations of 165 drivers, insuring all pick-up and delivery times are met according to customer expectations and that all safety and DOT regulations are being followed
- Manage all calls for equipment breakdowns – gather all pertinent information to decide whether to route to appropriate shop or if road service was required and issue payments for all services
- Assist customers in tracking and tracing shipments to insure on time delivery or updates on delays due to weather, mechanical issues or driver HOS
- Generate reports to fleet managers, customer service and management on service issues, driver complaints or issues and mechanical breakdowns including cost of repairs
Fleet Manager
Florilli Transportation
West Liberty
03.2013 - 05.2016
- Manage 42 drivers on a day to day basis to insure on-time pickup and delivery of customer freight while managing hours of service in accordance with DOT regulations
- Responsible for drivers following all safety guidelines within company standards and DOT regulations
- Counsel and train drivers in proper use of electronic logging to insure maximum drive hours, break hours and sleeper hours
- Insure that drivers are turning in paperwork in order to be paid for their miles and that all BOL’s are signed free and clear
General Manager
PAN AM LOGISTICS
Cedar Rapids
09.2011 - 11.2012
- Managed day to day operations of a $3.5m brokerage office with a staff of 7 seven employees
- Created yearly/monthly forecast goals for the company and employees based on load count, revenue, margin dollars and margin percentage
- Developed strategic five year plan for company with emphasis on growth of customer base from 150 to 1200 customers, revenue from $3.5m to $18m annually and employee expansion
- Implemented new logistics operating system which saved the company over 80% in monthly cost compared to previous operating system and improved customer service
- Responsible for all hiring, training & development of employees in accordance with safety & hazmat regulations
- Executed all payments for monthly office expenses & carrier invoices; reviewed A/R & A/P aging reports, balance sheets and P/L statements
- Direct customer & carrier sales to promote strategic business growth; negotiated contracts with customers for dedicated freight volumes
- Monitored all customer shipments daily to ensure we delivered as promised and exceeded expectations
Capacity Sales Manager
CRST LOGISTICS
Cedar Rapids
10.2009 - 08.2011
- Co-managed a staff of 52 employees in the day to day operations of the commercial brokerage unit, with 26 direct-report capacity executives
- Created monthly forecast goals for team based on daily load count of 200 loads, daily revenue of $300k, daily margin dollars of $45k and margin percentage of 15%
- Created and implemented regional strategy and business plan for commercial brokerage unit
- Developed and rolled out new policies concerning regionalization, load coverage, carrier development and dispatching procedures increasing load volume by 20% and customer base by 8%
- Surpassed revenue goals in four consecutive quarters by average of 10% by focusing on superior customer service
- Hired, trained & developed employees; integral part of 8 week training course with emphasis on CSA 2012; coached and mentored staff on hazmat & safety regulations
- Reviewed A/R & A/P aging reports, balance sheets and P/L statements
Capacity Executive
CRST LOGISTICS
Cedar Rapids
08.2000 - 08.2009
- Managed a book of business of over 25 accounts worth $9 million dollars in yearly revenue
- Built relationships with 800 partner carriers to develop a core carrier base to move freight; negotiate rates with both customer and carriers
- Insured the timely movement of freight from pick up to delivery and resolved any issues
- Consistently monitored market trends and adjusted rates accordingly to maximize margin dollars and reduce purchase transportation cost
- Tracked & traced all shipments and provided follow up to both sales department and customer
- Top performer for the office every month in load count and revenue, averaging 375 loads and revenue of $675k per month
Education
BS - Psychology
Penn State World Campus
Associate of Arts - Psychology
Kirkwood Community College
Cedar Rapids, IAEMT-B -
Anne Arundel Fire Academy
Anne Arundel, MDAvionics Technician School -
US NAVY
Virginia BeachLeadership School -
US NAVY
OrlandoDiploma -
Lansdowne Senior High School
Baltimore, MDSkills
- Lotus
- Microsoft Office
- Microsoft Word
- Excel
- Powerpoint
- TMW o/s
- Quickbooks
- Organizational skills
- Time Management
- Logistics
- Warehousing
- Dispatching
- Staff development
- Operations Management
- Team Leadership
- Team Player
- Account Management skills
- Budget Forecast
- Performance Analysis
- Relationship building
- Project Management
- Negotiation skills
- Training and Development
- Leadership
- Human resources
- Innovation
Education Training Certifications
- Coursework towards BS, Psychology, Penn State World Campus
- Coursework towards BS, Psychology, Kirkwood Community College, Cedar Rapids, IA
- International Honor Society Member Phi Theta Kappa
- EMT-B, Anne Arundel Fire Academy, Anne Arundel, MD
- US NAVY, Honorable Discharge, Avionics Technician School, Virginia Beach, VA, Leadership School, Orlando, FL
- Diploma, High School, Lansdowne Senior High School, Baltimore, MD
Qualifications Summary
- 30+ years in the transportation industry
- Strong written and verbal skills
- 12+ years working with independent contractors
- Ability to create a teamwork atmosphere utilizing motivation and coaching techniques
- Ability to perform under pressure
Timeline
After-Hours Operations
CRST Expedited
08.2020 - Current
Night Operations Manager
Florilli Transportation
05.2016 - 06.2020
Fleet Manager
Florilli Transportation
03.2013 - 05.2016
General Manager
PAN AM LOGISTICS
09.2011 - 11.2012
Capacity Sales Manager
CRST LOGISTICS
10.2009 - 08.2011
Capacity Executive
CRST LOGISTICS
08.2000 - 08.2009
BS - Psychology
Penn State World Campus
Associate of Arts - Psychology
Kirkwood Community College
EMT-B -
Anne Arundel Fire Academy
Avionics Technician School -
US NAVY
Leadership School -
US NAVY
Diploma -
Lansdowne Senior High School