- Manuals, support and education of the users.
Arthur Sterling
Fort Lee,NJ
Summary
manuals, support and education of the users.
Work History
- Supported various IT projects both technically as well as customer support including most recently supporting a Document handling system and supporting Munidex.
- Art Sterling Munidex projects include:
- Customer support for the various products Munidex has to offer.
- Document fixes to help with support for Munidex employees as well as user employees.
- Support year end roll overs of various products.
- Make use of FoxPro where applicable and necessary.
- Diagnose user issues as well as code issues when needed.
- Correct mistakes made by users.
- Call pre-designated leads to set up appointments for sales.
- Install one of the company’s 15 systems into a town’s computer(s).
- Help a user run a system, when necessary.
- Zip a system and download it to our server in order to send the system to the State.
- Log onto the use’s system to fix an issue.
- Educate users with issues so they can fix the issues themselves next time.
- Did inside sales after completing the sale of the current system I was working on.
- Anything else needed by the user to finish their task.
Education
Master of Science - Computers
Fairleigh Dickenson University
Teaneck, NJ06.1969
Skills
Customer Support
Computer Programmer
Computer Consultant
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Critical Thinking
- Problem Resolution
- Verbal Communication
Projects
Munidex, Customer support for the various products Munidex has to offer.
Document fixes to help with support for Munidex employees as well as user employees.
Support year end roll overs of various products.
Make use of FoxPro where applicable and necessary.
Diagnose user issues as well as code issues when needed.
Correct mistakes made by users.
Call pre-designated leads to set up appointments for sales.
Install one of the company’s 15 systems into a town’s computer(s).
Help a user run a system, when necessary.
Zip a system and download it to our server in order to send the system to the State.
Log onto the use’s system to fix an issue.
Educate users with issues so they can fix the issues themselves next time.
Did inside sales after completing the sale of the current system I was working on.
Anything else needed by the user to finish their task.
Timeline
Master of Science - Computers
Fairleigh Dickenson University