Summary
Overview
Work History
Education
Skills
Recommendations
Timeline
Generic

ARTHUR TITUS

SYMRNA,GA

Summary

Highly accomplished Product strategist with an outstanding record of success in developing and delivering new products, leveraging digital technology solutions to increase revenue and transform customer experience. Proven leader with demonstrated record of being a trusted advisor to senior executives. Strong expertise in both strategic planning, roadmap definition and delivery/operational leadership. Extensive experience with agile methodology, SDLC, and Six Sigma, with ability to build relationships and work collaboratively across business and technology domains. Passionate about people development with a strong commitment to helping to developing individuals and leafing high-performing teams.

Product Leader

Experienced with driving operational efficiency and process optimization. Utilizes effective team leadership and strategic planning to enhance productivity. Track record of implementing innovative solutions and fostering collaborative work environments.

Overview

23
23
years of professional experience

Work History

PRODUCT STRATEGY And OPERATIONS LEADER

TSYS/GLOBAL PAYMENTS
03.2018 - 07.2021
  • Define overall product strategy plan for TSYS Issuing product portfolios, achieving the long-range revenue plan (LRP) goals for two consecutive years and exceeding quarterly business objectives (QBOs) for eight quarters.
  • Partner with SVP of Digital Engagement to refresh TSYS Digital Engagement Platform strategy and roadmap, including updates to vision, technology capabilities, key initiatives, value proposition, and product features.
  • Lead agile teams through full design, build, test, deploy lifecycle for TSYS Digital Experience Platform, acting as the voice of the customer lead to ensure customer journey mapping client feedback were fully leveraged.
  • Analyze addressable market to identify opportunity to grow revenue from existing products in current markets, developing a market penetration strategy that increased TSYS Digital Experience Platform Revenue by 13.5%.
  • Lead teams of product managers, product owners, and delivery managers across five portfolios (e.g., Risk & Fraud, Authentication, Digital Experience), providing coaching, training, and mentorship to become top performers.

PRODUCT LEADER

CNN DIGITAL
03.2016 - 02.2018
  • Built CNN’s Politics App, the first award winning political iOS application for CNN digital during the 2016 election cycle. Using a pilot version of agile with rapid application development (ARAD) to launch to market in 4 months.
  • Worked collaboratively with clients, strategic vendor partners, executives, stakeholders, and our technology teams to build strategy-aligned and customer-focused product roadmaps that deliver on the CNN Digital product vision.
  • Partnered with product leaders and agile teams to prioritize key initiatives and create business case to secure funding for new Mobile App initiatives, creating design mockups and working prototypes in record 8 weeks’ time.
  • Championed and led the adoption and scaling of Agile; establishing enterprise-wide deliverables for Ideate, Concept, and Plan processes and implementing AHA product management suite.

DIRECTOR TECHNOLOGY PMO

COX COMMUNICATIONS
02.2015 - 03.2016
  • Developed strategic Technology Plan and budgets for Enterprise Platform (i.e., enterprise-wide applications that enable mission critical capabilities). Created strategy deliverables and led customer forums, quarterly roadmaps reviews, executive presentations, and strategy briefs in partnership with marketing and sales stakeholders.
  • Created product roadmaps, and owned delivery governance across the portfolio, collaborating with product and technology teams to effectively monitor, mitigate risks, and communicate product delivery milestones.
  • Designed and led implementation of Technology Business Management function, including the implementation of the Apptio TBM solution to improve program management and IT finance processes.

DIRECTOR TECHNOLOGY STRATEGY

COX AUTOTRADER.COM
02.2011 - 02.2015
  • Developed and drove technology strategic plan and roadmaps for AutoTrader and Kelly Blue Book, ensuring alignment with business units’ long-term revenue plan (LRP) goals and business operational objectives.
  • Managed key technology programs, including multiple IT consolidation and application rationalization programs, that significantly reduce redundancy and technical debt, resulting in $13M in IT OpEx saving over 2 years.
  • Led quarterly business reviews (QBRs), presenting technology KPIs and delivery milestones. Collect voice of the customer feedback from stakeholders and synthesized them into continuous improvement goals and action plans.

PRINCIPAL CONSULTANT

BINNTU CONSULTING
08.2008 - 12.2010
  • Led BPM Transformation services – drove sales pipeline, led consulting projects, served as program/project leader.

SENIOR MANAGER – MANAGEMENT CONSULTING

SAPIENT
04.2006 - 05.2008
  • Managed teams of 5-10 consultants, executing client deliverables and program managing multiple workstream.

SENIOR CONSULTANT – IT SERVICE MANAGEMENT

GE COMPUCOM
12.2004 - 06.2006
  • Led analysis, requirements definition and business case development for client IT Services Management projects.

PROGRAM MANAGER – IT PMO

SPRINT CORPORTATION
04.2003 - 05.2004
  • Assembled project plans and teamwork assignments, directed, monitored, and reviewed project delivery as needed.

Sr Consultant

IBM GLOBAL SERVICES
08.1998 - 12.2002
  • Managed IT Ops Excellence program – assessing IT benchmarks and developing improvements to fulfil strategy.

Education

Graduate Certificate - Strategy & Innovation

MIT
09.2021

Master of Business Administration -

University of Florida
01.1998

Bachelor of Science (Honors) -

University of the West Indies
08.1995

Skills

  • Product Strategy
  • Technology Strategy
  • Digital Transformation
  • Business Transformation
  • Product/Software Development Lifecycle
  • Technology Business Management
  • Customer Experience Design
  • Business Case Modeling
  • Analytical Problem-Solving
  • Leadership
  • Mentorship
  • Coaching
  • Operational excellence
  • Collaboration and teamwork

  • Cost reduction
  • Innovation and creativity
  • Key performance indicators
  • Stakeholder management
  • Business process reengineering
  • Cross-functional coordination
  • Operational planning
  • hip development
  • hip management
  • Management
  • Root-cause analysis
  • KPI tracking
  • Change management
  • Process optimization
  • Product Strategy
  • Product Strategy
  • Product Strategy
  • Team leadership
  • Strategic planning
  • Business analysis

Recommendations

  • Bod Hadley, SVP Product Chief Innovation Leader, Cox Automotive, Arthur is a strong leader and advisor to senior technology executives. While on my leadership team at AutoTrader, he led and facilitated the creation and execution of the Technology strategy. Arthur…will always challenge the status-quo…
  • Seymour Douglas, Ph.D., VP Data, Analytics, Machine Learning, Arthur is extremely smart, customer and strategy focused. Arthur was instrumental in helping my team to shape our technology road maps and strategy… One of the best experiences the team has ever had with strategy design and consulting.
  • Daniel Forester, Director, Data & Analytics, Cox Communications, Arthur has many skills, including analytical & delivery leadership capabilities - but is first & foremost a strategic thinking & planning thoroughbred…

Timeline

PRODUCT STRATEGY And OPERATIONS LEADER

TSYS/GLOBAL PAYMENTS
03.2018 - 07.2021

PRODUCT LEADER

CNN DIGITAL
03.2016 - 02.2018

DIRECTOR TECHNOLOGY PMO

COX COMMUNICATIONS
02.2015 - 03.2016

DIRECTOR TECHNOLOGY STRATEGY

COX AUTOTRADER.COM
02.2011 - 02.2015

PRINCIPAL CONSULTANT

BINNTU CONSULTING
08.2008 - 12.2010

SENIOR MANAGER – MANAGEMENT CONSULTING

SAPIENT
04.2006 - 05.2008

SENIOR CONSULTANT – IT SERVICE MANAGEMENT

GE COMPUCOM
12.2004 - 06.2006

PROGRAM MANAGER – IT PMO

SPRINT CORPORTATION
04.2003 - 05.2004

Sr Consultant

IBM GLOBAL SERVICES
08.1998 - 12.2002

Master of Business Administration -

University of Florida

Bachelor of Science (Honors) -

University of the West Indies

Graduate Certificate - Strategy & Innovation

MIT

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