Geneva Facon
Riviera Beach,FL
Summary
Adept Benefit Recovery Specialist with a proven track record at the Department of Children and Families, State of Florida, enhancing client satisfaction and boosting revenue through effective negotiation and resolution of account discrepancies. Skilled in investigation techniques and database proficiency, I excel in maintaining confidentiality and providing empathetic client support.
Overview
11
11
years of professional experience
Work History
Benefit Recovery Specialist
Department Of Children and Families, State of Florida
09.2011 - 06.2022
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
Education
Associate Of Arts And Sciences - Business Administration
Palm Beach State College
Lake Worth, FLSkills
Trailer use
Routine Maintenance
Investigation techniques
[Database] proficiency
Timeline
Benefit Recovery Specialist
Department Of Children and Families, State of Florida
09.2011 - 06.2022
Associate Of Arts And Sciences - Business Administration
Palm Beach State College