Tarah McGregor

• Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
• Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
• Gathered information about useful resources and helped coordinate referrals.
• Testified in court regarding client behavior, treatment goals and progress.
• Facilitated workshops on harm reduction principles and safer drug use practices, tailoring content to meet the specific needs and readiness of participants
• Established partnerships with employers in the community to create job placement opportunities for individuals in recovery
• Provided transportation assistance to clients, ensuring they could attend treatment sessions, support group meetings, and medical appointments
• Collaborated with local law enforcement agencies and court systems to advocate for alternatives to incarceration for individuals struggling with addiction
• Implemented a peer-led wellness program that focused on physical fitness, nutrition, and stress management techniques as part of the recovery journey
• Developed and delivered training programs for healthcare professionals and community members on effective communication strategies when working with individuals in recovery
• Conducted regular assessments of client progress and adjusted support plans accordingly, to ensure individualized care and maximize outcomes
• Participated in ongoing professional development activities to stay updated on best practices in addiction recovery support
• Supported clients during crisis situations by providing emotional support and connecting them with appropriate emergency services when needed
• Collaborated with other peer recovery coaches to develop innovative programs aimed at improving outcomes for individuals in recovery
• Led weekly educational workshops on topics related to addiction prevention, relapse prevention techniques, and healthy coping mechanisms
• Implemented a peer mentorship program that paired experienced individuals in long-term recovery with those who were newly sober or struggling
• Established strong relationships with local treatment centers, recovery organizations, and community agencies, to facilitate referrals and enhance collaboration
• Conducted regular check-ins with clients via phone calls, text messages, and emails, to provide ongoing encouragement, support, and accountability
• Organized sober social events, such as recreational activities, holiday gatherings, and volunteer opportunities, to foster a sense of community among individuals in recovery
• Counseled family members and loved ones of individuals struggling with addiction to help them understand the disease process, set boundaries, and develop healthy coping strategies
• Assisted clients in developing relapse prevention plans, identifying triggers, and implementing effective strategies to maintain long-term sobriety
• Provided crisis intervention and de-escalation techniques during times of emotional distress or substance use cravings
• Collaborated with healthcare professionals to ensure a holistic approach to recovery, supporting clients' physical, mental, and emotional well-being
• Participated in regular supervision meetings and case conferences to discuss client progress, challenges, and treatment planning
• Achieved XX% increase in client engagement by implementing a peer support hotline for individuals seeking immediate assistance
• Increased program effectiveness by introducing evidence-based practices such as motivational interviewing and cognitive-behavioral therapy techniques
• Served as a role model for individuals in recovery by sharing personal experiences of overcoming addiction and maintaining sobriety
• Contributed to the development of policies and procedures within the organization's peer recovery program
• Collaborated with community partners to expand access to resources for individuals in recovery, resulting in improved outcomes
• Mentored new peer recovery coaches, providing guidance on best practices and professional development opportunities
• Demonstrated strong interpersonal skills when working with diverse populations from various cultural backgrounds
• Advocated for policy changes at local and state levels that promote equitable access to addiction treatment services
• Educated community members about the disease of addiction through public speaking engagements and awareness campaigns
• Implemented data tracking system to monitor client progress and measure program outcomes
• Led weekly support groups focused on relapse prevention strategies and building resilience in early recovery stages
• Developed individualized aftercare plans for clients transitioning out of formal treatment programs, to provide ongoing support and prevent relapse

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• One on one meetings with clients
• Pcsp updates and initial assessment
• Complete a New Member person-centered assessment and a level of care evaluation.
• Develop a service plan for each participant and modify it at least quarterly.
• Review the participant’s needs, goals, and outcomes with the participant and other persons that the participant requests each time service plan is revised.
• Visit with new participants to do assessments at least 3-4 times a week.
• Assist participant to find providers for the services that are approved and authorized through the participant’s waiver or program.
• Work with varying agencies to assist participant to obtain all approved and authorized services requested.
• Evaluate if the participant’s needs, goals, and outcomes are being met by the service.
• Document all work completed in assisting participant in any way within 24 hours.
• Assess all other possible funding sources before submitting requests to the waiver programs

• Evaluated program effectiveness using data-driven approaches to identify areas for improvement or expansion within the organization''s offerings.
• Coordinated interdisciplinary teams comprised of medical professionals, social workers and educators to address each client's unique needs holistically.
• Enhanced client outcomes by developing and implementing personalized case management plans.
• Empowered clients by equipping them with comprehensive knowledge of their rights and responsibilities in navigating complex social service systems.
• Evaluates, determines and refers individuals to appropriate resources so they may live stable, safe and healthy lives in a community of their choice.
• maintain a caseload in compliance with DBH standards and complete the registration process for new clients within a required timeframe.
• Identify community resources and coordinate services to meet the client's needs
• REPORT PROGRAM CONCERNS AND INCIDENTS TO
• PROGRAM DIRECTOR, COLLECTS DATA, MONITORS AND MEETS DEADLINES FOR ALL REQUIRED REPORTS
• SUPERVISION OF CLIENT CARE
• MAINTAIN A CASE LOAD OF 50 MORE CLIENTS
• RESPOND TO CLIENTS BY TEXT OR PHONE CALL WITHIN 48 HOURS
• MAINTAIN 20 UNIT A DAY
• Outreach including routine home visits for ICM clients.
• Informal support and network building to help cli Gaining access to services with aggressive and creative attempts to help clients gain resources and services which are needed. This includes a strong role as client advocate Ent increase his/her support system outside of the mental health system.
• Monitoring service delivery by maintaining regular contact with client and service providers/programs involved with client.
• Provide 24 hour/7 days a week emergency beeper coverage on a rotating basis among other ICM's.
• Complete all ICM State mandated paperwork, i.e., Service Document Forms, Client Outcome Reports, Client Registration Forms, etc.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Supports clients in difficult situations (e.g., refusal of activities, medications, and strategies).

· Identifies changes in clients’ behavioral, medical, emotional, cognitive, and physical condition and alert applicable team members for appropriate care as needed.

· Works directly with the client and provides minimum to maximum assistance and/or supervision to promote the client’s success in daily living tasks, recreational activities and vocational/educational pursuits as identified by clients’ treatment plan (e.g., residential/ hygiene routines, meal prep and planning, apartment/room upkeep, transportation training, pedestrian safety, money management/budgeting systems, walking, PT exercises, visual exercises).

· Adheres to scheduled activities and completes ongoing/routine assignments with clients as assigned.

· Displays flexibility and willingness to respond to changes in operations or program needs by changing program assignments when necessary or assuming other duties as assigned.

· Completes all appropriate documentation and recordkeeping (e.g., log notes, client treatment notebook, client medical appointment notes, client incident reports, etc.).

· Works directly with the Lead Brain Injury Specialist and other team members to understand, implement, monitor and provide feedback on effectiveness of treatment plans systems or strategies necessary to support the client’s treatment program.

· Proficient in completing all tasks necessary to support the client’s treatment plan (e.g., med admin, transportation, job coach, transfers and care procedures).

· Communicates all necessary information to Lead Brain Injury specialist/RCM/other team members as appropriate.

· Seeks out important information immediately from evening staff and informs morning staff of relevant information.

· Seeks out information regarding client’s program and Re Med information before start of shift (e.g. email, staff comm., rounds summaries, meeting minutes, client strategies, postings, memos).

· Completes all program specific administrative responsibilities as needed (e.g., log notes, payroll/time reporting, current licensure/certification documentation, etc.).

Summary Work experience Recovery Coach Service Coordinator Intensive case manager Provider Specialist

• Handled escalated or complex inquiries from providers by applying problem-solving skills leading to satisfactory resolutions.
• Monitored contractual compliance within the network by conducting thorough reviews periodically.
• Managed a portfolio of providers while effectively handling multiple priorities and deadlines.
• Assisted in contract negotiations, ensuring mutually beneficial agreements between providers and the organization. creating a safe and supportive environment for participants to share their experiences and learn from one another
• Developed personalized recovery plans for clients, tailoring strategies to meet their unique needs and goals
• Collaborated with treatment teams to coordinate care and ensure continuity of services for clients transitioning between different levels of care
• Assisted clients in accessing community resources such as housing, employment opportunities, healthcare services, and support groups
• Advocated for the rights of individuals in recovery by providing information on legal protections, discrimination issues, and access to healthcare services
• Maintained accurate documentation of client progress, including assessments, treatment plans, case notes, and discharge summaries
• Participated in ongoing professional development activities to stay updated on best practices in addiction recovery support
• Supported clients during crisis situations by providing emotional support and connecting them with appropriate emergency services when needed
• Collaborated with other peer recovery coaches to develop innovative programs aimed at improving outcomes for individuals in recovery
• Led weekly educational workshops on topics related to addiction prevention, relapse prevention techniques, and healthy coping mechanisms
• Implemented a peer mentorship program that paired experienced individuals in long-term recovery with those who were newly sober or struggling
• Established strong relationships with local treatment centers, recovery organizations, and community agencies, to facilitate referrals and enhance collaboration
• Conducted regular check-ins with clients via phone calls, text messages, and emails, to provide ongoing encouragement, support, and accountability
• Organized sober social events, such as recreational activities, holiday gatherings, and volunteer opportunities, to foster a sense of community among individuals in recovery
• Counseled family members and loved ones of individuals struggling with addiction to help them understand the disease process, set boundaries, and develop healthy coping strategies
• Assisted clients in developing relapse prevention plans, identifying triggers, and implementing effective strategies to maintain long-term sobriety
• Provided crisis intervention and de-escalation techniques during times of emotional distress or substance use cravings
• Collaborated with healthcare professionals to ensure a holistic approach to recovery, supporting clients' physical, mental, and emotional well-being
• Participated in regular supervision meetings and case conferences to discuss client progress, challenges, and treatment planning
• Achieved XX% increase in client engagement by implementing a peer support hotline for individuals seeking immediate assistance
• Increased program effectiveness by introducing evidence-based practices such as motivational interviewing and cognitive-behavioral therapy techniques
• Served as a role model for individuals in recovery by sharing personal experiences of overcoming addiction and maintaining sobriety
• Contributed to the development of policies and procedures within the organization's peer recovery program
• Collaborated with community partners to expand access to resources for individuals in recovery, resulting in improved outcomes
• Mentored new peer recovery coaches, providing guidance on best practices and professional development opportunities
• Demonstrated strong interpersonal skills when working with diverse populations from various cultural backgrounds
• Advocated for policy changes at local and state levels that promote equitable access to addiction treatment services
• Educated community members about the disease of addiction through public speaking engagements and awareness campaigns
• Implemented data tracking system to monitor client progress and measure program outcomes
• Led weekly support groups focused on relapse prevention strategies and building resilience in early recovery stages
• Developed individualized aftercare plans for clients transitioning out of formal treatment programs, to provide ongoing support and prevent relapse
• Facilitated workshops on harm reduction principles and safer drug use practices, tailoring content to meet the specific needs and readiness of participants
• Established partnerships with employers in the community to create job placement opportunities for individuals in recovery
• Provided transportation assistance to clients, ensuring they could attend treatment sessions, support group meetings, and medical appointments
• Collaborated with local law enforcement agencies and court systems to advocate for alternatives to incarceration for individuals struggling with addiction
• Implemented a peer-led wellness program that focused on physical fitness, nutrition, and stress management techniques as part of the recovery journey
• Developed and delivered training programs for healthcare professionals and community members on effective communication strategies when working with individuals in recovery
• Conducted regular assessments of client progress and adjusted support plans accordingly, to ensure individualized care and maximize outcomes

PA HEALTH MANAGEMENT - Philadelphia, PAJune 2021 to November 2023

• One on one meetings with clients
• Pcsp updates and initial assessment
• Complete a New Member person-centered assessment and a level of care evaluation.
• Develop a service plan for each participant and modify it at least quarterly.
• Review the participant’s needs, goals, and outcomes with the participant and other persons that the participant requests each time service plan is revised.
• Visit with new participants to do assessments at least 3-4 times a week.
• Assist participant to find providers for the services that are approved and authorized through the participant’s waiver or program.
• Work with varying agencies to assist participant to obtain all approved and authorized services requested.
• Evaluate if the participant’s needs, goals, and outcomes are being met by the service.
• Document all work completed in assisting participant in any way within 24 hours.
• Assess all other possible funding sources before submitting requests to the waiver programs.

The consortium - Philadelphia, PAJanuary 2019 to June 2021

• Evaluates, determines and refers individuals to appropriate resources so they may live stable, safe and healthy lives in a community of their choice.
• maintain a caseload in compliance with DBH standards and complete the registration process for new clients within a required timeframe.
• Identify community resources and coordinate services to meet the client's needs
• REPORT PROGRAM CONCERNS AND INCIDENTS TO
• PROGRAM DIRECTOR, COLLECTS DATA, MONITORS AND MEETS DEADLINES FOR ALL REQUIRED REPORTS
• SUPERVISION OF CLIENT CARE
• MAINTAIN A CASE LOAD OF 50 MORE CLIENTS
• RESPOND TO CLIENTS BY TEXT OR PHONE CALL WITHIN 48 HOURS
• MAINTAIN 20 UNIT A DAY
• Outreach including routine home visits for ICM clients.
• Informal support and network building to help cli Gaining access to services with aggressive and creative attempts to help clients gain resources and services which are needed. This includes a strong role as client advocate Ent increase his/her support system outside of the mental health system.
• Monitoring service delivery by maintaining regular contact with client and service providers/programs involved with client.
• Provide 24 hour/7 days a week emergency beeper coverage on a rotating basis among other ICM's.
• Complete all ICM State mandated paperwork, i.e., Service Document Forms, Client Outcome Reports, Client Registration Forms, etc.

· Supports clients in difficult situations (e.g., refusal of activities, medications, and strategies).

· Identifies changes in clients’ behavioral, medical, emotional, cognitive, and physical condition and alert applicable team members for appropriate care as needed.

· Works directly with the client and provides minimum to maximum assistance and/or supervision to promote the client’s success in daily living tasks, recreational activities and vocational/educational pursuits as identified by clients’ treatment plan (e.g., residential/ hygiene routines, meal prep and planning, apartment/room upkeep, transportation training, pedestrian safety, money management/budgeting systems, walking, PT exercises, visual exercises).

· Adheres to scheduled activities and completes ongoing/routine assignments with clients as assigned.

· Displays flexibility and willingness to respond to changes in operations or program needs by changing program assignments when necessary or assuming other duties as assigned.

· Completes all appropriate documentation and recordkeeping (e.g., log notes, client treatment notebook, client medical appointment notes, client incident reports, etc.).

· Works directly with the Lead Brain Injury Specialist and other team members to understand, implement, monitor and provide feedback on effectiveness of treatment plans systems or strategies necessary to support the client’s treatment program.

· Proficient in completing all tasks necessary to support the client’s treatment plan (e.g., med admin, transportation, job coach, transfers and care procedures).

· Communicates all necessary information to Lead Brain Injury specialist/RCM/other team members as appropriate.

· Seeks out important information immediately from evening staff and informs morning staff of relevant information.

· Seeks out information regarding client’s program and Re Med information before start of shift (e.g. email, staff comm., rounds summaries, meeting minutes, client strategies, postings, memos).

· Completes all program specific administrative responsibilities as needed

Serves as point of contact for current and potential childcare service providers; coordinates access to provider information within CPA, with other Child Care Information Services offices, and with other human services organizations; disseminates information on CCIS services, day care regulations, licensing requirements, etc.

• Maintains complete, accurate, and accessible automated and manual files and records on service providers.
• Maintains current service provider contracts and agreements; establishes contracts and agreements for new service providers.
• Administers provider payment schedules.
• Maintains positive, productive, and cooperative relationships with service providers; schedules and coordinates on-site visits; plans and hosts regular meetings with providers; writes and distributes regular provider newsletter.
• Meets with management, service providers, staff, participants, government agencies, community organizations, and others to maximize services, minimize costs, identify and resolve problems, etc.
• Participates in recruiting, training, and retaining new childcare service providers.
• Provides routine, exception, analysis, and other reports, plans, and proposals to management, government agencies, funding sources, and others.
• Maintains current knowledge and awareness of government, CPA, funding source, and other applicable childcare laws, regulations, and requirements.
• Acts as Lead to provider relations staff and others at various locations, providing training, scheduling, and work distribution directions.
• Performs related work as required.
• Knowledge of the methods, principles, and practices of the field of social work, day care, early childhood education, or related fields

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Exceptional ability to handle customers patiently and calmly especially during frustrating situations brought on by their inability to comprehend concepts
• Track record of managing irate customers and leading them through "unsatisfied" stages, while retaining their business
• Excellent verbal communication and listening skills aimed at understanding customers' concerns completely and providing them with plausible situations effectively
• Skilled at persuading people at the "other end of the line" by employing civility and sensitivity, to ward off possibility of condescending behavior and / or dismissive call attitude
• Well-versed in handling outgoing sales and information calls, with special focus on meeting sales goals, by respecting DND (Do Not Disturb) lists
• Demonstrated ability to process information quickly and derive mental solutions as defense to potential objections from customers
• Able to make decisions quickly and aptly, based on company's procedures, customer service policies and individual situations
• Knack for subtly diffusing callers' anger by taking command of conversations and resolving their issues tactfully
• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Properly directed inbound calls in phone queues to improve call flow.
• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Provided accurate and appropriate information in response to customer inquiries.
• Developed effective relationships with all call center departments through clear communication.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Maintained up-to-date records at all times.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Maintain confidentiality of records relating to clients' treatment.
• Assess patients for risk of suicide attempts.
• Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
• Collect information about clients through interviews, observation, or tests.
• Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
• Guide clients in the development of skills or strategies for dealing with their problems.
• Develop and implement treatment plans based on clinical experience and knowledge.
• Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
• Prepare and maintain all required treatment records and reports.
• Evaluate clients' physical or mental condition, based on review of client information.
• Collaborate with other staff members to perform clinical assessments or develop treatment plans.
• Refer patients, clients, or family members to community resources or to specialists as necessary.
• Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations.
• Modify treatment activities or approaches as needed to comply with changes in clients' status.
• Counsel family members to assist them in understanding, dealing with, or supporting clients or patients.
• Evaluate the effectiveness of counseling programs on clients' progress in resolving identified problems and moving towards defined objectives.
• Discuss with individual patients their plans for life after leaving therapy.
• Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for clients.
• Monitor clients' use of medications.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.
• Analyze data to determine answers to questions from customers or members of the public.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Summary Work experience Recovery Coach Service Coordinator Intensive case manager Provider Specialist

• Handled escalated or complex inquiries from providers by applying problem-solving skills leading to satisfactory resolutions.
• Monitored contractual compliance within the network by conducting thorough reviews periodically.
• Managed a portfolio of providers while effectively handling multiple priorities and deadlines.
• Assisted in contract negotiations, ensuring mutually beneficial agreements between providers and the organization. creating a safe and supportive environment for participants to share their experiences and learn from one another
• Developed personalized recovery plans for clients, tailoring strategies to meet their unique needs and goals
• Collaborated with treatment teams to coordinate care and ensure continuity of services for clients transitioning between different levels of care
• Assisted clients in accessing community resources such as housing, employment opportunities, healthcare services, and support groups
• Advocated for the rights of individuals in recovery by providing information on legal protections, discrimination issues, and access to healthcare services
• Maintained accurate documentation of client progress, including assessments, treatment plans, case notes, and discharge summaries
• Participated in ongoing professional development activities to stay updated on best practices in addiction recovery support
• Supported clients during crisis situations by providing emotional support and connecting them with appropriate emergency services when needed
• Collaborated with other peer recovery coaches to develop innovative programs aimed at improving outcomes for individuals in recovery
• Led weekly educational workshops on topics related to addiction prevention, relapse prevention techniques, and healthy coping mechanisms
• Implemented a peer mentorship program that paired experienced individuals in long-term recovery with those who were newly sober or struggling
• Established strong relationships with local treatment centers, recovery organizations, and community agencies, to facilitate referrals and enhance collaboration
• Conducted regular check-ins with clients via phone calls, text messages, and emails, to provide ongoing encouragement, support, and accountability
• Organized sober social events, such as recreational activities, holiday gatherings, and volunteer opportunities, to foster a sense of community among individuals in recovery
• Counseled family members and loved ones of individuals struggling with addiction to help them understand the disease process, set boundaries, and develop healthy coping strategies
• Assisted clients in developing relapse prevention plans, identifying triggers, and implementing effective strategies to maintain long-term sobriety
• Provided crisis intervention and de-escalation techniques during times of emotional distress or substance use cravings
• Collaborated with healthcare professionals to ensure a holistic approach to recovery, supporting clients' physical, mental, and emotional well-being
• Participated in regular supervision meetings and case conferences to discuss client progress, challenges, and treatment planning
• Achieved XX% increase in client engagement by implementing a peer support hotline for individuals seeking immediate assistance
• Increased program effectiveness by introducing evidence-based practices such as motivational interviewing and cognitive-behavioral therapy techniques
• Served as a role model for individuals in recovery by sharing personal experiences of overcoming addiction and maintaining sobriety
• Contributed to the development of policies and procedures within the organization's peer recovery program
• Collaborated with community partners to expand access to resources for individuals in recovery, resulting in improved outcomes
• Mentored new peer recovery coaches, providing guidance on best practices and professional development opportunities
• Demonstrated strong interpersonal skills when working with diverse populations from various cultural backgrounds
• Advocated for policy changes at local and state levels that promote equitable access to addiction treatment services
• Educated community members about the disease of addiction through public speaking engagements and awareness campaigns
• Implemented data tracking system to monitor client progress and measure program outcomes
• Led weekly support groups focused on relapse prevention strategies and building resilience in early recovery stages
• Developed individualized aftercare plans for clients transitioning out of formal treatment programs, to provide ongoing support and prevent relapse
• Facilitated workshops on harm reduction principles and safer drug use practices, tailoring content to meet the specific needs and readiness of participants
• Established partnerships with employers in the community to create job placement opportunities for individuals in recovery
• Provided transportation assistance to clients, ensuring they could attend treatment sessions, support group meetings, and medical appointments
• Collaborated with local law enforcement agencies and court systems to advocate for alternatives to incarceration for individuals struggling with addiction
• Implemented a peer-led wellness program that focused on physical fitness, nutrition, and stress management techniques as part of the recovery journey
• Developed and delivered training programs for healthcare professionals and community members on effective communication strategies when working with individuals in recovery
• Conducted regular assessments of client progress and adjusted support plans accordingly, to ensure individualized care and maximize outcomes

PA HEALTH MANAGEMENT - Philadelphia, PAJune 2021 to November 2023

• One on one meetings with clients
• Pcsp updates and initial assessment
• Complete a New Member person-centered assessment and a level of care evaluation.
• Develop a service plan for each participant and modify it at least quarterly.
• Review the participant’s needs, goals, and outcomes with the participant and other persons that the participant requests each time service plan is revised.
• Visit with new participants to do assessments at least 3-4 times a week.
• Assist participant to find providers for the services that are approved and authorized through the participant’s waiver or program.
• Work with varying agencies to assist participant to obtain all approved and authorized services requested.
• Evaluate if the participant’s needs, goals, and outcomes are being met by the service.
• Document all work completed in assisting participant in any way within 24 hours.
• Assess all other possible funding sources before submitting requests to the waiver programs.

The consortium - Philadelphia, PAJanuary 2019 to June 2021

• Evaluates, determines and refers individuals to appropriate resources so they may live stable, safe and healthy lives in a community of their choice.
• maintain a caseload in compliance with DBH standards and complete the registration process for new clients within a required timeframe.
• Identify community resources and coordinate services to meet the client's needs
• REPORT PROGRAM CONCERNS AND INCIDENTS TO
• PROGRAM DIRECTOR, COLLECTS DATA, MONITORS AND MEETS DEADLINES FOR ALL REQUIRED REPORTS
• SUPERVISION OF CLIENT CARE
• MAINTAIN A CASE LOAD OF 50 MORE CLIENTS
• RESPOND TO CLIENTS BY TEXT OR PHONE CALL WITHIN 48 HOURS
• MAINTAIN 20 UNIT A DAY
• Outreach including routine home visits for ICM clients.
• Informal support and network building to help cli Gaining access to services with aggressive and creative attempts to help clients gain resources and services which are needed. This includes a strong role as client advocate Ent increase his/her support system outside of the mental health system.
• Monitoring service delivery by maintaining regular contact with client and service providers/programs involved with client.
• Provide 24 hour/7 days a week emergency beeper coverage on a rotating basis among other ICM's.
• Complete all ICM State mandated paperwork, i.e., Service Document Forms, Client Outcome Reports, Client Registration Forms, etc.

· Supports clients in difficult situations (e.g., refusal of activities, medications, and strategies).

· Identifies changes in clients’ behavioral, medical, emotional, cognitive, and physical condition and alert applicable team members for appropriate care as needed.

· Works directly with the client and provides minimum to maximum assistance and/or supervision to promote the client’s success in daily living tasks, recreational activities and vocational/educational pursuits as identified by clients’ treatment plan (e.g., residential/ hygiene routines, meal prep and planning, apartment/room upkeep, transportation training, pedestrian safety, money management/budgeting systems, walking, PT exercises, visual exercises).

· Adheres to scheduled activities and completes ongoing/routine assignments with clients as assigned.

· Displays flexibility and willingness to respond to changes in operations or program needs by changing program assignments when necessary or assuming other duties as assigned.

· Completes all appropriate documentation and recordkeeping (e.g., log notes, client treatment notebook, client medical appointment notes, client incident reports, etc.).

· Works directly with the Lead Brain Injury Specialist and other team members to understand, implement, monitor and provide feedback on effectiveness of treatment plans systems or strategies necessary to support the client’s treatment program.

· Proficient in completing all tasks necessary to support the client’s treatment plan (e.g., med admin, transportation, job coach, transfers and care procedures).

· Communicates all necessary information to Lead Brain Injury specialist/RCM/other team members as appropriate.

· Seeks out important information immediately from evening staff and informs morning staff of relevant information.

· Seeks out information regarding client’s program and Re Med information before start of shift (e.g. email, staff comm., rounds summaries, meeting minutes, client strategies, postings, memos).

· Completes all program specific administrative responsibilities as needed

Serves as point of contact for current and potential childcare service providers; coordinates access to provider information within CPA, with other Child Care Information Services offices, and with other human services organizations; disseminates information on CCIS services, day care regulations, licensing requirements, etc.

• Maintains complete, accurate, and accessible automated and manual files and records on service providers.
• Maintains current service provider contracts and agreements; establishes contracts and agreements for new service providers.
• Administers provider payment schedules.
• Maintains positive, productive, and cooperative relationships with service providers; schedules and coordinates on-site visits; plans and hosts regular meetings with providers; writes and distributes regular provider newsletter.
• Meets with management, service providers, staff, participants, government agencies, community organizations, and others to maximize services, minimize costs, identify and resolve problems, etc.
• Participates in recruiting, training, and retaining new childcare service providers.
• Provides routine, exception, analysis, and other reports, plans, and proposals to management, government agencies, funding sources, and others.
• Maintains current knowledge and awareness of government, CPA, funding source, and other applicable childcare laws, regulations, and requirements.
• Acts as Lead to provider relations staff and others at various locations, providing training, scheduling, and work distribution directions.
• Performs related work as required.
• Knowledge of the methods, principles, and practices of the field of social work, day care, early childhood education, or related fields