ARTHUR YOE
KEOKUK,Iowa
Summary
Knowledgeable automotive professional with 20+ years of experience servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models.
Knowledgeable in computer diagnostics and scoping various components. ASE Master Certified.
Positive and upbeat individual with strong work ethic and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. Frequently commended for work quality and speed.
Overview
21
21
years of professional experience
Work History
Automotive Technician
Keokuk Auto Credit
KEOKUK, IA
01.2021 - Current
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using diagnostic scan tools and test equipment, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Repaired brake, exhaust, electrical and other systems for domestic and foreign automotive brands.
- Inspected vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
Shift Supervisor
AutoZone
KEOKUK, Iowa
07.2020 - 12.2020
- Completed store opening and closing procedures and balanced tills.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean sales floor and straightened and faced merchandise.
- Applied security, safety and loss prevention strategies during shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
- Logged reports, expenses, receipts and sales documents into digital database.
Motor Sergeant
Iowa Army National Guard
KEOKUK, Iowa
08.1996 - 06.2014
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with team members and upper leadership which helped improve overall readiness.
- Trained soldiers proper repair procedures, improving overall maintenance and readiness of vehicles and equipment.
- Generated daily reports detailing maintenance process and equipment readiness to keep upper leadership informed of progress and current status.
Automotive Technician
Griffin Muffler & Brake Center
Ft. Madison, Iowa
08.2008 - 06.2010
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using diagnostic scan tools, diagnostic trees and online knowledge bases.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
Associate of Applied Science - Automotive Technology
Southeastern Community College
West Burlington, IA05.1993
Skills
- Policy and Procedure Adherence
- Maintaining Safe and Clean Work Areas
- Customer Complaint Resolution
- Shop and Store Opening and Closing procedures
- Product Knowledge and Recommendations
- Teamwork and Collaboration
- Upselling Techniques
- Adaptable and Flexible
- Goal-Driven
Timeline
Automotive Technician
Keokuk Auto Credit
01.2021 - Current
Shift Supervisor
AutoZone
07.2020 - 12.2020
Automotive Technician
Griffin Muffler & Brake Center
08.2008 - 06.2010
Motor Sergeant
Iowa Army National Guard
08.1996 - 06.2014
Associate of Applied Science - Automotive Technology
Southeastern Community College
Similar Profiles
Matthew WieseMatthew Wiese
Mechanic at Keokuk Auto and ExhaustMechanic at Keokuk Auto and Exhaust
Connie LongConnie Long
Administrative and Events Coordinator at Main St Keokuk, Inc & Keokuk Chamber of CommerceAdministrative and Events Coordinator at Main St Keokuk, Inc & Keokuk Chamber of Commerce
Breanna BushBreanna Bush
Collections Agent at Express Credit Auto/Auto Advantage FinanceCollections Agent at Express Credit Auto/Auto Advantage Finance
Will JamesWill James
Owner at Willy Style DetailingOwner at Willy Style Detailing
Lily GobartLily Gobart
Paraprofessional at Keokuk Community School DistrictParaprofessional at Keokuk Community School District