Arthur "Craig" McDonald
Twinsburg,OH
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 39+ year history of success in the industrial welding industry.
Overview
7
7
years of professional experience
Work History
Branch Manager
Linde Gas
Youngstown, OH
11.2022 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Organized professional development programs for employees at all levels of the organization.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Monitored financial performance of the branch on a monthly basis.
- Supported outside sales force in servicing and obtaining new business.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
Site Manager
Matheson Tri-Gas Inc.
Twinsburg, OH
01.2017 - 11.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Interviewed and hired qualified candidates to fill open staff positions.
- Monitored job progress to ensure quality standards were met.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Managed daily operations of the site, including staff and contractors.
Branch Manager
Airgas USA, LLC
Youngstown, OH
2012 - 2017
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Managed staff scheduling, hiring and training processes.
- Developed strategies to increase customer satisfaction and loyalty.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dispatch Supervisor
Airgas USA, LLC
Oakwood, OH
1999 - 2012
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Implemented strategies for improved route optimization across all areas of operation.
- Identified locations and needs of callers to accurately send assistance.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Oversaw communications within assigned territories.
Filler
Airgas USA, LLC
Oakwood, OH
1989 - 1999
- Inspected containers prior to filling to ensure they met customer specifications.
- Regulated machine flow specifications, speed, or temperature.
- Maintained records of production logs, ensuring accuracy of data entry.
- Sorted, graded and weighed products, verifying and adjusting products to meet specifications.
- Assembled cartons and applied pads to crate to prepare for product packing.
- Attached labels to packaged items or stenciled information on containers.
- Performed preventative maintenance activities such as lubricating moving parts on machinery when necessary.
- Evaluated materials, products, and packaging for accuracy against standards.
Loader and Unloader
Airgas USA, LLC
Twinsburg, OH
1986 - 1989
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
- Communicated load, product or pallet issues to supervisor.
- Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
- Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Loaded and unloaded freight from trucks using forklift equipment.
- Communicated effectively with managers regarding loading schedules and delivery timelines.
Cylinder Processor
Airgas USA, LLC
Twinsburg, OH
1985 - 1986
- Assisted with loading and unloading of materials onto machines for processing.
- Performed daily maintenance checks on cylinder processors and equipment.
- Stored processed cylinders in designated areas according to company policy.
- Maintained accurate records of all material used during production process.
- Followed OSHA requirements and identified areas for safety improvements.
- Inspected cylinders for wear, damage, or other defects before processing.
Education
Some College (No Degree) - Accounting and Business Management
Hiram College
Hiram, OHSkills
- Relationship Building and Management
- Performance Reviews
- Business Development Expertise
- Employee Development
- Relationship Building
- Sales Professional
- Interviewing and Hiring
- Branch Operations Management
- Process Improvement
- Work Prioritization
- Operational Reports
- Customer Service
- Strong Interpersonal Skills
- Multi-Tasking Ability
- Team Player
- Staff Management
- Staff Training
- People-Oriented
- Basic Mathematical Aptitude
- Excellent Time Management Skills
References
References available upon request.
Timeline
Branch Manager
Linde Gas
11.2022 - Current
Site Manager
Matheson Tri-Gas Inc.
01.2017 - 11.2022
Branch Manager
Airgas USA, LLC
2012 - 2017
Dispatch Supervisor
Airgas USA, LLC
1999 - 2012
Filler
Airgas USA, LLC
1989 - 1999
Loader and Unloader
Airgas USA, LLC
1986 - 1989
Cylinder Processor
Airgas USA, LLC
1985 - 1986
Some College (No Degree) - Accounting and Business Management
Hiram College