Norma Carrasco
El Paso
Summary
Experienced charter bus driver known for exceptional customer service and effective communication. Skilled in defensive driving techniques and vehicle maintenance, ensuring passenger satisfaction and safety during every journey.
Overview
14
14
years of professional experience
Work History
Charter Bus Driver
Misioneros Bus Line
El Paso, TX
08.2025 - Current
- Transported passengers safely to various destinations, adhering to traffic regulations and company policies.
- Conducted pre-trip inspections of vehicles to ensure safety and compliance with operational standards.
- Maintained accurate records of routes, mileage, and passenger counts for reporting purposes.
- Assisted passengers with boarding and disembarking, ensuring comfort and accessibility during travel.
- Communicated effectively with dispatchers regarding route changes and passenger needs throughout trips.
- Demonstrated adaptability by efficiently responding to unexpected situations or delays during transit.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction levels.
- Engaged in ongoing training programs to enhance driving skills and stay updated on safety protocols.
Charter Bus Driver
El Paso United Charters
El Paso, TX
04.2022 - 07.2025
- Handled emergency situations calmly, taking appropriate action to protect passengers and minimize damage.
- Maintained a professional demeanor under pressure while handling last-minute itinerary changes or unforeseen complications during trips.
- Ensured passenger safety with thorough pre-trip inspections and adherence to traffic laws.
- Enhanced passenger satisfaction by providing exceptional customer service and maintaining a clean, safe bus environment.
- Collaborated with dispatchers for timely pickups, drop-offs, and communication of any delays or issues.
- Reduced fuel consumption and maintenance costs by driving smoothly and following preventative maintenance schedules.
- Completed accurate trip logs, documenting miles traveled, fuel usage, and any incidents that occurred during the journey.
Charter Driver
Classic Elegance Coaches
El Paso, TX
05.2021 - 04.2022
- Operated luxury coaches for safe and efficient transportation of clients.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Developed routes to optimize travel time and enhance customer satisfaction.
- Maintained accurate records of mileage, fuel consumption, and maintenance schedules.
- Trained new drivers on company policies and safe driving practices to maintain service quality.
- Collaborated with dispatch team to address schedule changes and client requests promptly.
Medical Transportation Driver
Project Amistad
El Paso, TX
12.2011 - 05.2021
- Operated designated medical transport vehicles to ensure timely patient arrivals and departures.
- Maintained vehicle cleanliness and functionality through routine inspections and maintenance checks.
- Assisted patients with boarding and disembarking, ensuring safety and comfort during transport.
- Collaborated with healthcare providers to schedule transportation for patients based on medical needs.
- Monitored traffic conditions to optimize routes and minimize delays in patient transport services.
- Trained new drivers on operational procedures, safety protocols, and best practices for patient care.
- Implemented process improvements that enhanced efficiency of transportation operations within the organization.
- Documented transportation logs accurately, ensuring compliance with company policies and regulations.
Education
High School Diploma -
Ysleta High
El Paso, TXSkills
- Safe driving practices
- Pre-trip inspections
- Adaptable to change
- Defensive driving techniques
- Passenger assistance
- Accident prevention
- GPS navigation
- Vehicle maintenance
- Map reading proficiency
Timeline
Charter Bus Driver
Misioneros Bus Line
08.2025 - Current
Charter Bus Driver
El Paso United Charters
04.2022 - 07.2025
Charter Driver
Classic Elegance Coaches
05.2021 - 04.2022
Medical Transportation Driver
Project Amistad
12.2011 - 05.2021
High School Diploma -
Ysleta High