Artianna Wiggins
Tampa
Summary
Empathetic and results-driven professional with a background in customer support. Known for effective communication and problem-solving abilities, contributing to improved service delivery and customer retention in healthcare environments.
Overview
9
9
years of professional experience
Work History
Customer Care Support
Quest Diagnostics
Remote
07.2022 - 03.2026
- Supports assigned client groups performing routine complexity health related customer excellence activities.
- Typically make routine outbound, health related customer calls following set scripts procedures.
- Maintain complete customer/patient confidentiality for all health, personal, and other customer information.
- Demonstrate caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiring of tests and service failures and other duties needed to provide superior service.
Customer Service Representative
Ashley Furniture Warehouse
Brandon
02.2020 - 07.2022
- Resolved customer complaints through effective communication and problem-solving.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to enhance service delivery efficiency.
- Communicated with vendors regarding backorders, special orders and inventory to provide accurate updates.
- Used troubleshooting tools to identify issues and deliver prompt solutions reducing repeat call volume.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Rooms To Go
Seffner
05.2017 - 01.2020
- Resolved customer questions and complaints to enhance satisfaction.
- Maintain positive, courteous, and customer-focused attitude while handling multiple tasks.
- Answering inbound and outbound calls.
- Scheduled deliveries, service appointments, and in-home repairs to ensure timely service.
- Review and update customer orders and customer accommodations.
- Coordinated with stores, delivery teams, and service departments to streamline operations.
Skills
- Customer care
- Call handling
- Issue resolution
- Customer relationship management
- CRM software
- Microsoft Office
- Health information management
- Adaptability in high volume environments
- Empathy and active listening
Timeline
Customer Care Support
Quest Diagnostics
07.2022 - 03.2026
Customer Service Representative
Ashley Furniture Warehouse
02.2020 - 07.2022
Customer Service Representative
Rooms To Go
05.2017 - 01.2020