Artie Guzman
MELBOURNE,FL
Summary
Proven Insurance Specialist with a track record of enhancing customer satisfaction. Skilled in client relations and licensed insurance, adept at negotiation and critical thinking. Demonstrated ability to improve service standards and foster key partnerships, driving growth and achieving results through attentive service and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Insurance Specialist
E-Telequote
08.2023 - 12.2023
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
Insurance Specialist
Health IQ
07.2022 - 08.2023
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Maintained high standards of customer service by building relationships with clients.
Health & Life Specialist
Bankers Life & Casualty Insurance
07.2017 - 07.2022
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Built and managed relationships with key clients and partners to drive growth.
Education
Psychology
College of Western Idaho
Nampa, IDPsychology
Treasure Valley Community College
Caldwell, IDSkills
- Customer Service
- Negotiation
- Quotes and sales
- Life Insurance
- Critical Thinking
- Client Relations
- Licensed Insurance Agent
Timeline
Insurance Specialist
E-Telequote
08.2023 - 12.2023
Insurance Specialist
Health IQ
07.2022 - 08.2023
Health & Life Specialist
Bankers Life & Casualty Insurance
07.2017 - 07.2022
Psychology
College of Western Idaho
Psychology
Treasure Valley Community College
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